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Reviews of Holiday Inn Darlington - NORTH A1M, JCT.59 by IHG 3 stars

Newton Park, Coatham Mundeville, Darlington, DL1 3NL, United Kingdom

#7 of 13 hotels in Darlington

Guests' Choice

Review score

Based on 793 hotel reviews

8.4

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    8.9

  • Location

    8.8

  • Facilities

    8.6

  • Staff

    9.1

  • Value for money

    8.6

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 15 May 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night

    nothing really,,,,,given the price

    Staff were brilliant

    Stayed in April 2025

  • Reviewed: 2 May 2025

    7.0
    Good
    • Business trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night

    Well located for travellers. Rooms are comfortable, breakfast is good and staff are excellent. Plenty of free parking and right next to petrol station and fast charge for EV.

    Stayed in February 2025

  • Reviewed: 29 April 2025

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    The bedroom AC didn't work well and was making a proper racket when turned on even at low speed. When I reported the reception just shrugged shoulders.

    One of the better holiday inns. Staff were all postive. Easy parking. Rooms clean.

    Stayed in April 2025

  • Reviewed: 20 April 2025

    8.0
    Good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Can do with a bit of updating.

    Everything was good, what you would expect from a hotel for the price. Easy access , onsite parking, clean room, comfortable bed and a shower with decent water pressure and temperature. Breakfast was also very good.

    Stayed in March 2025

  • Reviewed: 17 April 2025

    7.0
    overall was good value
    • Business trip
    • Family with young children
    • Standard King Room
    • Stayed 2 nights

    Breakfast

    The room was fine. Breakfast on the first morning was good. Second morning they had a coach tour in and everything was in short supply, had to constantly ask staff to get things which should have been topped up automatically.

    Stayed in April 2025

  • Reviewed: 13 April 2025

    8.0
    Bed was comfortable and staff very friendly
    • Leisure trip
    • Family with young children
    • Premium King Room with Sofa Bed
    • Stayed 5 nights
    • Submitted via mobile

    Friendly Staff

    Stayed in April 2025

  • Reviewed: 11 April 2025

    7.0
    OK for what we paid
    • Leisure trip
    • Couple
    • Twin Room - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    All good apart from a disappointing breakfast. No pastries available. Orange and apple juice were left out on a sunny worktop and ‘hot’ food barely warm!

    Stayed in April 2025

  • Reviewed: 24 March 2025

    8.0
    Very comfortable and value for money
    • Leisure trip
    • Family with young children
    • Standard Room with Two Single Beds
    • Stayed 1 night
    • Submitted via mobile

    Squeaky floors in the room

    Great breakfast and helpful staff

    Stayed in March 2025

  • Reviewed: 16 March 2025

    7.0
    I usually stay in Travelodge so more expensive than I’m used to paying but only hotel near venue.
    • Leisure trip
    • Group
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    I was on the ground floor- room 6 & the floorboards in the room above were dreadful. I recorded the noise they made.

    Rooms were spacious. I have disabilities & having a seating shelf in shower was a bonus.

    Stayed in March 2025

  • Reviewed: 13 March 2025

    8.0
    Really clean, comfy and very friendly stay.
    • Family with young children
    • Twin Room - Disability Access
    • Stayed 2 nights
    • Submitted via mobile

    A problem with the lift meant we could not leave for a couple of hours after our planned checkout. There was no other way for my daughter to get downstairs except using an evac chair which would have aggravated her chronic pain. Obviously in an emergency situation this would have to be done, however I was surprised that with only one lift disabled guests are accommodated on an upstairs floor at all. However the staff were lovely and kept us informed and looked after us- this is obviously not their fault at all.

    Very clean and comfortable. The staff were 100% lovely and very helpful. Convenient stay for an otherwise gruelling hospital visit made it much easier and more comfortable all round.

    Stayed in March 2025

  • Reviewed: 9 March 2025

    8.0
    Very good
    • Business trip
    • Family with young children
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    Felt a bit dated.

    Good location and large room. Staff were helpful.

    Stayed in February 2025

  • Reviewed: 27 February 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Very quiet when we stayed

    Stayed in February 2025

  • Reviewed: 19 January 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night

    Could have been warmer in the room. Used oil filled heater as central heating inadequate

    Stayed in December 2024

  • Reviewed: 4 January 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Room with Two Single Beds
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Great room. Comfortable beds. Would have liked a smart tv. But wouldn't put us off staying agsin

    Stayed in December 2024

  • Reviewed: 2 January 2025

    9.0
    Fabulous
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Had family room two adults and two children But only two coffee cups and two glasses. And the heating wasn’t working needed to use electric heater

    Very clean and welcoming staff. Staff are all amazing friendly nothing two much trouble. Cleaning staff absolutely outstanding job and very professional nothing to much trouble.

    Stayed in December 2024

  • Reviewed: 30 December 2024

    9.0
    Excellent value and comfortable.
    • Leisure trip
    • Family with young children
    • Premium King Room with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Room was a bit cramped but to be expected with four of us in it.

    Clean and quiet

    Stayed in December 2024

  • Reviewed: 29 December 2024

    9.0
    Great hotel, good location would highly recommend
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Room was a bit hot and stuffy, had to open windows and have desk fan running all night but that was ok

    Everywhere spotlessly clean, lovely room and bed was so comfy.

    Stayed in December 2024

  • Reviewed: 28 December 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    All ok

    Location

    Stayed in December 2024

  • Reviewed: 27 December 2024

    7.0
    perfect for One night stay
    • Leisure trip
    • Family with young children
    • Standard King Room with Sofa Bed
    • Stayed 1 night

    little bit too warm inside the room

    room was very clean

    Stayed in December 2024

  • Reviewed: 15 December 2024

    8.0
    Few issues but value for money
    • Leisure trip
    • Family with young children
    • Standard King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Sofa bed wasn’t made when we arrived and shower didn’t work, my niece had to sleep in the floor as the sofa bed mattress was uncomfortable.

    Good location

    Stayed in December 2024

  • Reviewed: 15 December 2024

    8.0
    satisfactory in all aspects
    • Leisure trip
    • Family with young children
    • Standard King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Had problems with toilet doors handle, my daughter trapped inside the toilet, staff came middle of the night (00:05hrs) and helped her out and temporarily fixed the door handle. On my stayed time night staff very helpful and supportive, felt day staff need bit more pleasant to customers in hospitality

    It’s clean , good parking

    Stayed in December 2024

  • Reviewed: 10 December 2024

    8.0
    Excellent ad always and our first choice when visting family.
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    Some of the seating areas are a bit chilly.

    Been staying there for years. It’s very clean. Great staff. Excellent breakfast and dinners. Comfortable bed. Can’t fault it

    Stayed in December 2024

  • Reviewed: 6 December 2024

    8.0
    Nice stopover hotel spoiled by noise of floor above.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing I didn’t like until the floor up above started to creek very loudly and woke us every hour until 4am when we guess the person left. We reported it when checking out but think if anyone had slept in that room it would have been reported already .

    It was clean and bright, large comfortable bed. Bar and comfortable seating area.

    Stayed in December 2024

  • Reviewed: 24 November 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard King Room with Sofa Bed
    • Stayed 4 nights
    • Submitted via mobile

    The breakfast on looking at it looked amazing everything you could ever want from full english/ ceareal/ fruit/ to pastries...but... The bread was next to the toaster so if you just wanted bread instead of toast, it was hard from the heat. The bacon/ black pudding was so hard it couldn't be eaten!! The coffe/tea machine when you made it tasted of just water even the staff said it could be the milk making it taste not nice! So tried making a coffee just normal with proper milk still not good! Just a few things that could be rectified it could be awesome...

    Amazingly clean throughout the whole hotel all area's i thought it was a new hotel it was that clean! Beds really good, staff very helpful & knowledgeable. Would stay again great location to where we wanted to be.

    Stayed in November 2024

Showing 1 – 25

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