Extremely comfortable, in every possible way

Stayed in May 2025

Everything

Stayed in May 2025

Rooms a bit small

Nice pool - ok gym - good breakfast

Stayed in May 2025

Used towels in changing rooms were stacked up very high

Location and greeting of team on arrival

Stayed in May 2025

Very hot and air con didn’t work very well

Really cool and modern, clean and great food and drinks

Stayed in May 2025

Rooms are not noise isolated from outside

Big and comfortable rooms. Very clean

Stayed in May 2025

Lot's of free goodies

Stayed in May 2025

Room was too hot and the air con was noisy. There was alot of outside traffic noise. It was difficult to sleep in these conditions but the bed was very comfy. The swimming pool area was very slippy and hazardous. One the frames to get into the pool was unstable and the other one only had 2 steps and had to sort of jump off this to get into the pool, which was difficult if you have mobility issues. We upgraded our room to a suite which included complimentary prosecco, I had to ask twice for this to be sent to our room but staff were very apologetic and even called to apologise

Staff were really friendly and helpful. Very accomodating and felt like they always put guests first. Room was very spacious and comfortable, bed was comfy although there was a blood stain on the duvet. We were celebrating a birthday and staff arranged a message on the mirror, cupcakes and balloons on the bed. We also received complimentary gifts too, which were very welcomed. We enjoyed the added extras in the reception such as the photobooth and popcorn. The location was really good and accessible to transport routes.

Stayed in May 2025

Nothing at all we love Leonardo hotels and this was exceptional

Super stylish. The staff were phenomenal nothing was too much trouble and the bed was the comfiest thing ever!

Stayed in February 2025

Air con broken, not a big issue as cool enough at that time of year. Bathrooms are tiny!

Location, friendly staff clean and tidy

Stayed in April 2025

Some of the staff were not overly helpful, thought they were a bit too cool to assist or help with basic questions like how much for a cab to Heathrow

Location excellent, 200 yds from the tube station

Stayed in May 2025

Great Breakfast. Staff friendly and welcoming.Good location.

Stayed in May 2025

The bathroom was tiny. The water pressure in the shower was non existing and on the second night the sink clogged for no apparent reason. Had to wait to about 11 the next day until someone came to fix it. Also, the hotel has zero noise control - you can hear housekeeping working throughout the flour and people talking in the hallway at all times

The room was OK, the bed great. The staff was mostly accomadating

Stayed in May 2025

The room could get quite warm even with the air condition turned on. Did not open the window as we lived at 4th floor and it could get very noisy.

We love the staffs at the hotel who are very friendly. My 4 year old got along very well with everyone of them. The location of the hotel was very convenient with the Holborn tube station a few minutes of walk away. There are a lot of eateries and convenient stores around the hotel as well.

Stayed in May 2025

Price

Excellent location

Stayed in May 2025

The bathroom in our room was extremely small with a poorly designed shower unit. I would rate the room itself a 9 or 10. However the bathroom is much lower rated. Nothing can be done about the extremely small size but something still must be said - bathroom is too close to the bed. The toilet is only a few feet away from the person in bed making it awkward if as a couple if one of you is in bed and the other on the toilet. Not very private - making the room more suited to one person, not two. Also, the shower is badly designed - no matter how you position yourself or the shower head, water is sprayed on the floor. Whoever decided on that layout never took a shower using those facilities. Consideration should be given to a different furniture layout in the room as nothing can be done to improve the size of bathroom. Otherwise the room was wonderful.

Location was wonderful. We walked everywhere and when we couldn’t the Holborn Tube Station was only a few minutes away. The hotel has a welcoming atmosphere with friendly staff who always greet you on the way in and out. The concierge was really helpful in directing us when one of us needed some medical attention. The breakfast buffet is fabulous and offers a wide variety of delicious options - a great way to start your day in London. The reception desk staff also provided much needed and appreciated help when our pre booked airport taxi failed to show on time.

Stayed in May 2025

Kids can only use the swimming pool at restricted times during the week.

Free popcorn and photobooth was fun! Funky decoration.

Stayed in May 2025

Noisy as its by the road but not much the hotel can do about that!

Lovely boutique hotel and grest location. I was welcomed very nicely and it felt secure. Comfy bed and nice space in the room. Good tea and coffee facilities and fridge.

Stayed in March 2025

Location was great, friendly staff, nice breakfast

Stayed in May 2025

The Fitness is to full of machines for the space of the fitness , the roof bar wasn't open most of the time

The location of the hotel , the staff was very friendly , the swimming pool

Stayed in April 2025

When we got back to the room at 23h00 we found there was no hot water in the shower. We called reception who said they would look into it and call us back, but nobody called us back...luckily by morning the hot water was working without any problems.

The hotel is ideally located in the heart of London. Super friendly staff, rooms are very clean. Love the retro look of the hotel inside, and the breakfast was fabulous!

Stayed in May 2025

Our room had a slippers under the bed along with a some bits that hadn’t been cleaned. Air Con didn’t work. Some staff were quite rude when calling for room service.

It’s such a lovely place. Lots of quirky bits around the hotel. Popcorn machine and sweets on arrival with the free photo booth make it fab.

Stayed in May 2025

This is the second time I’ve visited this hotel, and unfortunately this time I felt like it had gone downhill. We were greeted with a birthday message on the mirror and cupcakes - which was very appreciated and a nice touch. Although …. The room was tiny - really difficult for two people to move around in together (mainly because the furniture and air con unit was big). The floor in the room was filthy though, which was horrible. I’m also assuming this room is above the tube and it was incredibly loud in our bedroom, every few minutes. We also had to contend with the deliveries/service area which also seemed very loud at times. We just felt we had been stuck in a bad corner of the hotel.

I love the decor. I love the vibe. Half of the staff were amazing - unfortunately let down by a couple. The room was comfortable and the bed very comfortable too.

Stayed in May 2025

Noise outside the room early morning with bottles being collected/disposed of. The hotel was nice but the cost per night was high. The room was pleasant but nothing special. I disliked all the warning labels about additional charges in the room. It felt cheap to label everything. Although available having to request things such as a shower cap was inconvenient. I did however appreciate the range of items which could be requested, but the warnings about charges were very off putting.

Great location. Modern and quirky. Lifts good. Breakfast was very nice. The leisure facilities looked good but I was only there one night so did not use.

Stayed in May 2025