Morning, OK, I shall let the lawyer know, did they or the agent send you a message saying this and are they still having the key's early and moving their furniture in tomorrow? Hang onto the money until after they have moved in, and the lawyer says all is OK. 2708297598 pin 0814 Sunday 7/05/23 It was a run down, disgusting building with dilapidations & dirty, with a lot of young people hovering around the front reception inside which was at the back yard, inside the entrance, of a 'carriage entrance' (like the outside of a pub) carrying cans of beer and shouting and hanging around the reception, which was in an opening of the building which smelt of alcohol and cigarettes. We didn't feel 'safe' We went into the reception and decided we couldn't enter such a run down and dilapidated building!!!!!It was late and we were tired, so we preferred to travel 1 and 1/2 hour home instead of staying in an undesirable property. We find it unbelievable that it is on any booking site, and more unbelievable with Booking.com. We have always been satisfied with every hotel see have booked with Booking.com previously, but the standards and appearance of this 'HOTEL' was unacceptable. ( the whole of the upkeep of the building was a black mark on the Town of Ipswich.) we are going to complain to the local Council!

Morning, OK, I shall let the lawyer know, did they or the agent send you a message saying this and are they still having the key's early and moving their furniture in tomorrow? Hang onto the money until after they have moved in, and the lawyer says all is OK. 2708297598 pin 0814 Sunday 7/05/23 It was a run down, disgusting building with dilapidations & dirty, with a lot of young people hovering around the front reception inside which was at the back yard, inside the entrance, of a 'carriage entrance' (like the outside of a pub) carrying cans of beer and shouting and hanging around the reception, which was in an opening of the building which smelt of alcohol and cigarettes. We didn't feel 'safe' We went into the reception and decided we couldn't enter such a run down and dilapidated building!!!!!It was late and we were tired, so we preferred to travel 1 and 1/2 hour home instead of staying in an undesirable property. We find it unbelievable that it is on any booking site, and more unbelievable with Booking.com. We have always been satisfied with every hotel see have booked with Booking.com previously, but the standards and appearance of this 'HOTEL' was unacceptable. ( the whole of the upkeep of the building was a black mark on the Town of Ipswich.) we are going to complain to the local Council!

Stayed in May 2023

Staff , room had broken wardrobe with door hanging off , not light in bath room used my phone for light so could have shower , place was dirty , is there staff rude , one manager woke us up setting of fire alarm , then the owner barge in our room took key and both stood there while we finished gettin ready , no tv

Nothing at all worst hotel have ever stayed at

Stayed in May 2023

everything it was awful

nothing apart from it had a roof

Stayed in May 2023

Staff were very unhelpful no tv no wifi no plug for the bath no milk for tea and coffee facilities room was filthy could smell drugs all night AVOID

Nothing

Stayed in May 2023

no tv

the staff was nice and help a lot

Stayed in April 2023

you get what you pay for. it’s not 4 star, but I wasn’t paying 4 star rates

ideal location. reception was staffed. friendly. clean fresh linen.

Stayed in April 2023

Very dirty and unhygienic

I checked in on 29/04/2023. Location was convenient for me to access my work place that’s the reason I chose this place . Last minute I added an another person to the room and the the guy who works in the reception (MR Singh ) asked me to pay £20 extra for the person . It was a dirty stinking twin room and he refused to provide the extra bed . Zero cleanliness. There is not even a door lock for the toilet . Duvet was dirty and will make you puke . If I have an option to upload photos I would have uploaded here . This is the worst hotel I ever seen in my whole like with in 40mins I left the place and they refused to pay the money back . I raised the complaint through booking.com and they said this place is absolutely fine to stay . Guys never ever book this place

Stayed in April 2023

All of it

Nothing

Stayed in April 2023

everything - not lock on door / dirty / staff rude and drunk / smells / noisy

The worst hotel I have ever stayed in

Stayed in April 2023

I does not like anything in the hotel because there is no t.v no heaters and also the hot water starts after 10 minutes when we start the shower. Also they mention in the booking about check out time is 11a.m they come at 10.15am and ask to check out at 10.30a.m so i request you to provide me refund for my stay.

only beds

Stayed in March 2023

Everything. It was dreadful - don’t stay here!!

Nothing! Had to leave as I didn’t feel safe.

Stayed in March 2023

I want my money back I didn’t stay there was very bad

Stayed in March 2023

The TV's didn't work and are just there for show. There was no socket below the desk where the TV was to even plug it in. There was no bar of soap provided in bathroom/there was no soap in the dispenser beside the sink. While you could still watch TV.video content on your phone/tablet/other device due to the WiFi, it's just common courtesy to at least have a functioning TV. While you can just ask for more in case you run out, it would have been helpful to have at least an extra roll of toilet paper allocated to the room.

The location is fantastic, the WIfi signal was strong and great, the bed was comfortable.

Stayed in February 2023

everything

nothing

Stayed in December 2022

This review has been hidden because it doesn't meet our guidelines.

everything

nothing

Stayed in December 2022

The hole place is disgusting

This place is shocking do not stay here its a refuge center loads of down and out people shocking shocking shocking how bookings .com can say this place is nice or evan advertise.it it's beyond me avoid avoid avoid

Stayed in November 2022

they cancelled my trip then marked me as a non arrival- I got charged by booking.com and seemingly have no way to get my money back😡

nothing

Stayed in October 2022

Stayed 27th September 2022 as had to work in Ipswich the next day. Most hotels were sold out and this was the only hotel I could find under £100. There were no redeeming features. 'Tired and in need of renovation' does not even start to describe this hotel. The whole place looks like a cross between a building site and a bomb site! The whole front of the hotel is boarded up and you have to look carefully down a driveway off the street to find the entrance. A metal gate is pulled across this at night. Fire extinguishers propping open fire doors that should be kept shut. Plastic on some of the carpeting upstairs is a potential trip hazard. There is no carpeting in the corridor leading to rooms currently being rented out. Various light fittings missing and wires exposed, including some from a wall socket on one of the corridors. Boarded up window panes in some of the corridors. Only one plug socket in the room, which was by the bed, so I could not even plug the TV or kettle in and had to sleep with my phone charging on the bed. Large wardrobe in room, but no coathangers at all. Toilet and bathroom urgently need updating and not overly clean. No complimentary toiletries as promised on booking.com website. On going down to reception this morning was slightly startled to see a member of staff sleeping on a settee. Felt rather sorry for him when speaking with him as he explained he worked 7 days pw, 18 hours per day and was sleeping downstairs because there had been problems with youths hanging around nearby, causing security issues. The front door is not locked at night and the glass is all cracked. The lock on the room door is not very secure either. There is currently no heating in the hotel and was a big gap between my window and the frame. The window doesn't open, probably to stop people jumping out... "Beautiful" view of a local graveyard from room 106.

Staff were pleasant, although I felt very sorry for the chap who seemed to be working far too many hours and also sleeping on a settee downstairs, by way of providing some kind of night-time security, which was much appreciated due to how insecure the entrance was.

Stayed in September 2022

Booked an extra large double room and was given a twin room. 3 teabags (no milk or coffee) was all that was provided for the ‘tea and coffee facilities’ along with 2 mugs and only 1 saucer. Less than half a toilet roll provided and no hand towel. No bin to be found anywhere in the room. No remote for the TV

Convenience of location

Stayed in May 2023

having read the reviews which are really bad we didn’t even turn up. having looked at the hotel it is not good.

Stayed in December 2022

everything was bad no heating

Stayed in October 2022

There are no comments available for this review

Stayed in October 2023

There are no comments available for this review

Stayed in November 2023

There are no comments available for this review

Stayed in July 2023