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  5. Reviews of The Park City Grand Plaza Kensington Hotel

Reviews of The Park City Grand Plaza Kensington Hotel 4 stars

18-30 Lexham Gardens, Kensington and Chelsea, London, W8 5JE, United Kingdom

#514 of 1,087 hotels in London

Guests' Choice

Review score

Based on 1980 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.6

  • Location

    8.9

  • Facilities

    8.0

  • Staff

    8.6

  • Value for money

    8.0

  • Free WiFi

    8.1

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Showing 1 – 25

  • Reviewed: 20 May 2025

    7.0
    Served its purpose.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night

    The hotel does not provide breakfast, it was provided by the restaurant within the same building but is a separate business. The breakfast selection and quality was poor.

    The location was ideal for our visit and the room was spacious and comfortable.

    Stayed in May 2025

  • Reviewed: 20 May 2025

    8.0
    Good value hotel
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Helpful. Big room.

    Stayed in May 2025

  • Reviewed: 20 May 2025

    9.0
    Such a comfortable stay with perfect location and access to tube stations and boutique restaurants only minutes away. Wi
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing!

    Location was excellent. Beautiful and quiet neighbourhood with so many restaurants, bars,pubs 5 mins walk away.

    Stayed in May 2025

  • Reviewed: 17 May 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Family Suite
    • Stayed 3 nights
    • Submitted via mobile

    God location in London. Friendly staff. Very Clean.

    Stayed in May 2025

  • Reviewed: 16 May 2025

    8.0
    Good, reasonably priced hotel
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    If supplying toiletries, please have moisturiser as well as shampoo etc

    Good size room, clean Staff were friendly and helpful Hotel is in a nice quiet area

    Stayed in May 2025

  • Reviewed: 15 May 2025

    8.0
    One night stay
    • Leisure trip
    • Family with young children
    • Executive Double Room
    • Stayed 1 night
    • Submitted via mobile

    Only one mirror in a family room and no socket near it

    Room was well equipped inc water in glass bottles, tea, coffee, biscuits. Iron and ironing board, hairdryer (not in bathroom). Toothbrushes, sewing kit etc

    Stayed in May 2025

  • Reviewed: 10 May 2025

    7.0
    Good
    • Business trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room was on the lower ground and they need more signs to rooms as easy to get lost

    Quiet hotel good location

    Stayed in March 2025

  • Reviewed: 9 May 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 3 nights
    • Submitted via mobile

    15 pound breakfast. Breakfast buffet looked like an after thought. Worst value breakfast I've had.

    Location was excellent.

    Stayed in April 2025

  • Reviewed: 6 May 2025

    9.0
    Great location and comfort. Reasonable price.
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 1 night

    The breakfast had nothing to recommend it. This was run by a group that I think was subcontracted by the hotel.

    Big, clean comfortable quiet room with a good shower. Very helpful staff.

    Stayed in May 2025

  • Reviewed: 5 May 2025

    8.0
    A good location for our needs
    • Leisure trip
    • People with friends
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    It was a small room, no. 100, and not enough milk or tea

    It was clean

    Stayed in May 2025

  • Reviewed: 5 May 2025

    9.0
    Superb
    • Family with young children
    • Executive Double Room
    • Stayed 5 nights
    • Submitted via mobile

    That they don't have breakfast. Also need to have microwave in the rooms. The pillows were a bit uncomfortable.

    Large clean and beautiful room with a large bathroom. Very close to essential amenities and the tube stations. Staff very kind and helpful. They even kept forus our luggage after checking out.

    Stayed in May 2025

  • Reviewed: 4 May 2025

    8.0
    Good location and clean rooms
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 5 nights

    please no steps to reach the toilet, risk of falling down at night.

    Good location, quiet neighbourhood but right next to a supermarket and 7 min walk to 2 different tube station and some eateries. bathroom was spacious but required going up a small flight of stairs inside the room. water was provided and reception staff were friendly

    Stayed in April 2025

  • Reviewed: 1 May 2025

    9.0
    Large comfortable room in a great location
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 1 night
    • Submitted via mobile

    Warm welcome, large comfortable room, very helpful staff and easy walking distance to the Royal Albert Hall

    Stayed in April 2025

  • Reviewed: 29 April 2025

    7.0
    Slight improvement and could have been excellent
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Despite the bathroom being spotless there was a smell coming from the floor drain. Luckily it was ok when door was closed. Staff were happy to change my room but as I was with a friend who is visually impaired and who had a fabulous room I could put up with it for a couple of nights. The breakfast was limited for me having a food allergy and could have been hotter.

    It was in excellent decor and clean. Staff were very friendly and pleasant Location very good

    Stayed in April 2025

  • Reviewed: 27 April 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 1 night
    • Submitted via mobile

    Shower temperature control was a bit hit and miss

    Location, room size and comfort

    Stayed in April 2025

  • Reviewed: 26 April 2025

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The location was lovely and quiet

    Stayed in April 2025

  • Reviewed: 26 April 2025

    9.0
    Comfortable hotel located close to public transportation
    • Leisure trip
    • Family with young children
    • Executive Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    The breakfast was disappointing and too expensive for what was offered.

    Located in fairly quiet side street and 5 minutes walking distance to the tube. Nice neighborhood. The beds were comfortable and the room large enough for three people. The staff were friendly and helpful.

    Stayed in April 2025

  • Reviewed: 25 April 2025

    9.0
    Comfortable Rooms in a great Location
    • Leisure trip
    • Family with young children
    • Executive Double Room
    • Stayed 6 nights

    Excellent location - staff were very helpful and friendly. Loved the size of the rooms and bathrooms...a lot larger and more spacious than you usually see in London.

    Stayed in April 2025

  • Reviewed: 24 April 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Executive Triple Room
    • Stayed 5 nights
    • Submitted via mobile

    Area a little distant from central london

    Stayed in April 2025

  • Reviewed: 21 April 2025

    9.0
    Good well situated hotel
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    The pillows were a bit basic

    Very clean , quiet and comfortable. Better than many London hotels. Lovely friendly staff . Good location equidistant between Earl’s Court and Gloucester Road tube stations. 74 bus takes you to the museums in South Kensington and along to Knightsbridge, Marble Arch and finishing at Baker Streef for Madame Tussaud’s.

    Stayed in April 2025

  • Reviewed: 20 April 2025

    8.0
    Great location, a little dated.
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    It's a little dated but ok. It's pricey but again you're paying for location. We were at the basement level too with a little patio outside the window. There was a convoluted way to get to the room. A guy came cleaning at 8:00 a.m. in the patio and nearly gave us a heart attack because it felt like it was in the room practically.

    The room was spacious, clean and the hotel is in an excellent location. It had a safe, tea facilities, fridge and iron with board.

    Stayed in April 2025

  • Reviewed: 17 April 2025

    8.0
    Excellent location and facilities, would definitely recommend this hotel.
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Small room, but we weren’t in very much, weather was fabulous for London.

    Great location, close to Hyde Park and Kensington Gardens, short distance to the tube. Staff were wonderfull.

    Stayed in April 2025

  • Reviewed: 17 April 2025

    8.0
    Overall good
    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    One of the bathrooms smelled stuffy. Water was not replenished

    Proximity to the city centre good

    Stayed in April 2025

  • Reviewed: 15 April 2025

    8.0
    Fab location, large comfortable rooms and helpful staff, lovely couple of nights for a good price.
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 2 nights

    No problems. A bar in the hotel would be nice but not essential. There wasn't a socket near the bed but we managed fine. The tap water in the bedroom didn't run cold sometimes so couldn't fill up water bottles. All very minor issues no bother.

    Room was large and clean, smart bathroom, reception staff friendly and helpful. Check in and out very easy. Our loo broke and they fixed it during the day while we were out. The hotel is in a really nice quiet area, the walk towards Hyde Park area is pretty with some lovely streets especially during cherry blossom season. It's only a short walk to Earls Court Tube station. Perfect for a short stay in London. Good value for money. Didn't use the restaurant in the hotel but the Italian on the corner is lovely, went for dinner and breakfast. Area was nice and quiet at night for sleeping.

    Stayed in April 2025

Showing 1 – 25

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