The bed and pillows were very uncomfortable in this particular room

Always stay at the passage house..great location and convenient to visit family

Stayed in March 2025

No showers only baths with shower over, makes it difficult if you have a disability- would benefit from fitting some rooms with well in showers.

The view was amazing, staff friendly, rooms were clean

Stayed in April 2025

The breakfast could have been a bit better, but it wasent bad! The hotel as a whole is a little dated, but it was very clean

The staff were all so friendly and helpfull. The hotel was so quiet and relaxed.

Stayed in April 2025

Someone was either playing music or had their television on very loud late into the night. But hotel isn't really responsible for inconsiderate guests

Great location, lovely setting. Reception staff lovely. Room was large and airy. Always love staying there

Stayed in April 2025

The mattresses were a little uncomfortable and felt a little too well used, and the pool lacked any decent lighting making it feel unwelcoming even though the changing rooms were very clean and the showers excellent. There was no walk in showers only over bath showers which were unsuitable for our elderly mother so we had to take her along to the showers in the pool changing rooms. Not ideal.

We had an apartment attached to the hotel, it was spacious, very clean and had everything we needed for a self catering long weekend away. The heaters worked efficiently and quickly for chilly nights, and there was plenty of hot water. There was a TV in each bedroom so we could all do our own thing. The wifi was good. The apartment had a small terrace and faced the estuary which was absolutely wonderful. We had a very minor problem with the kitchen equipment and the hotel receptionist sorted it immediately.

Stayed in April 2025

The restaurant was very basic

Good value for money

Stayed in April 2025

lack of choice for evening meals

clean hotel good breakfast

Stayed in February 2025

Room needs updating or refurbishment, hotel is a bit tired.

Good location for work, lots of parking and big rooms.

Stayed in March 2025

Unfortunately the pool was closed during my stay (which I was not told about till arrival) and the sauna was not well kept so didn’t use it even though I had planned a spa/ hiking break. The bed was lumpy

Lovely property in perfect a location! Very tasty breakfast and plenty of options for food / drink during the day. Spa treatments were nice and relaxing and the room was comfortable with a beautiful view

Stayed in January 2025

Decor bit tied in places.

Love this place, 😀 stayed here many times, as I have family.near by 10 min drive. Staff are lovely, view is amazing, really nice conservatory type building to enjoy your meals overlooking the river, and wildlife, be back soon.

Stayed in March 2025

These are only minor issues! TV remote was a challenge. Some functions did not operate as expected. Fixed shower head difficult for shampooing ladies' hair, but otherwise a good shower experience. Tea and coffee machines good, but not very tasty coffee. Socket for charging devices not conveniently available.

Location. Comfort. Fabulous view from conservatory. Staff were very good.

Stayed in March 2025

Dinner: Food choices were limited, but the changing Daily Specials a welcome addition.

Pleasant Restaurant with Views over Bay. there was a Full Breakfast plus Cereal and Fruit, nicely presented. All the Staff were very helpful and Welcoming.

Stayed in January 2025

Rooms are a tad dated and tired. Carpets were filthy, bed creaked, no plug sockets by bed (phones are used as an alarm clock).

Location, beautiful by the estuary. Breakfast was also delicious. Staff were friendly and even called to check we hadn’t left an item behind.

Stayed in February 2025

Rooms were a bit tired , a deep clean needed and some revamping rerquired

The food was good

Stayed in February 2025

Was told the day before our booking that the pool was open and at 25 degrees. I contact hotel to ask if discount would be given as pool too cold to use. We were told they are pumping hot water into The pool so it would heat up over weekend. When we got there Saturday afternoon the pool was still 25 degrees and too cold to use. Very disappointed as we would have booked elsewhere knowing we couldn’t use the pool. No offer For the inconvenience this caused us

Nice property, comfortable throughout and beautiful views

Stayed in February 2025

Badly situated plugs and the pool remains to be out of order.

Stayed in February 2025

nothing

The room looked out on the late, it was a beautiful setting. staff were friendly and food was of a good standard. menu was comprehensive. breakfast cooked fresh

Stayed in January 2025

Location perfect .room and staff were excellent.

Stayed in January 2025

Nothing I didn't like.

Everything was good and no issues. A nice hotel and staff and relaxing stay.

Stayed in January 2025

The decor is showing it age, some areas in the room need to be looked at, the grout and seals around the bath/shower and the window had a broken seal that you could feel a draft through when the curtain were not drawn. But for the price I will be happy to book again

The location to where we needed to be was spot on. The room view was exceptional. A good choice of eateries and the food was very good even with allergies. The staff were so friendly and always smiling, when we asked for a bath mat to be changed it was done quickly. We were giving our room when we arrived but when we got there we were told it had failed the inspection and they moved us to a different room, this is good to see.

Stayed in January 2025

Lively room in a quiet location

Stayed in December 2024

Decor was a little tired and heating only just adequate

Exceptional staff

Stayed in January 2025

Nothing, maybe could of had a hoover.

Amazing views Had everything you needed, even down to a washing up sponge and tea towel

Stayed in December 2024

I had some issues with WiFi but the staff were so helpful and this was resolved quickly.

The staff were incredible and consistently went above and beyond to make sure that my stay was comfortable and my needs were met. It is such a beautiful location and the sauna was very appreciated!

Stayed in January 2025