It was all as good as it gets.

About the best place to stay near Westminster. Comfortable, relaxing and spoiling with fantastic views of the river.

Stayed in February 2025

The hotel room is elegantly appointed. Staff are responsive, friendly, and gracious. The hotel is an easy walking distance to Embankment Tube Station, Charing Cross Train Station, and the Thames water taxi as well as multiple major London sites.

Stayed in April 2025

mold spots in the shower, also the shower door didn't close properly, so every time I took a shower, water went everywhere. also there was no way for us to switch on a single bed side table lamp. it's either both or nothing.

location was great, staff was very helpful and friendly, breakfast was good, room was spacious, minibar was replenished daily, I liked the fact that they still offer bathrobes and slippers. the heated floors and towel rack in the bathroom were a good touch.

Stayed in May 2025

What let's this hotel down is the housekeeping department. It is, at best, inconsistent. On one day we had to ask for the room to be serviced, and we needed to ask on more than one occasion for the coffee and tea etc to be replenished.

Excellent breakfast. Great ambience.

Stayed in May 2025

Can't think of anything. Wished I'd stayed longer. Didn't want to leave.

Helpful and kind staff. Great service. Very efficient and comfortable surroundings. Will definitely be back. Will sing your praises to friends, family and work colleagues.

Stayed in May 2025

Lovely old building. Room nice and big

Stayed in May 2025

The service for the room was not great. Mini bar not replenished daily. Dirty glasses etc not taken. Pretty shabby for a hotel of this caliber. Had to call multiple times to get service to the room.

Location

Stayed in May 2025

The automatic lights in the rooms could be a little annoying and the nespresso machine in the room was too strong for ordinary coffee drinkers.

The location was central for the majority of things planned. The breakfast buffet was excellent and provided a very good selection of choices.

Stayed in May 2025

The coffee was always lukewarm.

The location, the friendliness of the staff plus breakfast was excellent.

Stayed in May 2025

The bar snacks could have been better.

The staff was great, the doorman was friendly and made us feel welcome. The hotel was very pretty and it was a good central location.

Stayed in May 2025

Hotel in an excellent position, whether going by tube, walking or by taxi. Outstanding breakfast and excellent bar and restaurant.

Stayed in May 2025

Was very disappointed we paid for the upgrade and my friend asked for one and got a better room with complementary wine included and didn’t have to pay when we did. Very unfair.

Location. The hotel itself was a beautiful building. Bedroom we upgraded too was spacious and the complementary refreshments and snacks was a lovely touch.

Stayed in May 2025

Everything was lovely. We were a little embarrassed by not preparing before our arrival regarding tipping so we didn’t have any cash on us. I googled whilst we were there and Went by the information found there.

Beautiful and elegant throughout. The staff were really helpful.

Stayed in May 2025

Choice of main meals are very limited and unimaginative Quality of food is at best average Very poor quality toilets paper is put to shame by even the cheapest supermarket fare which spoils the image of this being an upmarket 5 star hotel.

Location is fantastic. Beautiful hotel. Very attentive staff. Super clean Good value for money given the location. Super comfortable bed Secent breakfast

Stayed in May 2025

Rooms are a bit dated but staff are professional and super helpful. location is excellent :-)

Stayed in May 2025

There was no natural light in the bedrooms, and the lifts were squeaky, which woke us up. I think for a supposed 5-star hotel, this should be stated when you book. Rooms clean but dated.

The location is amazing, the reception is lovely, and the breakfast and terrace are beautiful, with access to the gardens. It's a wonderful historic building, and the staff is great.

Stayed in May 2025

Friendly stylish

Stayed in March 2025

Excellent staff, food, hotel in a prime location

Stayed in May 2025

Air-conditioning not very effective

Outdoor terrace Amazing breakfast Fabulous location

Stayed in May 2025

terrace looked a bit messy at times.

location was fantastic. service was excellent and it was a very relaxing stay. the beds and quality of bedding was great.

Stayed in April 2025

The heated floor didn't work in the bathroom.

Location is unbeatable. The Riverview room has stunning views over the Thames. The room was small but comfortable. The breakfast was amazing. Beautifully prepared, high standard of produce. They made porridge specially when requested. Room service burger was fantastic. Heated towel rails were great.

Stayed in April 2025

We had a friend visit earlier in the year and the difference between the rooms convinced us that the lesser rate rooms are going to those who book via this site. We had mould growing everywhere in the bathroom, the daily snacks were only replenished once, and the air conditioning was quite noisy. The room felt very outdated.

The hotel is in an amazing central location - right near Big Ben and Embankment station. The staff were lovely and went out of their way to make our stay as pleasant as possible.

Stayed in April 2025

We were originally offered a room with a window opening onto a ventilation shaft. Thankfully, after some persuasion,we were moved to an excellent room with a view of the South Bank.

A comfortable hotel with excellent staff.

Stayed in April 2025

The bathroom light was flickering. The shower didn’t drain. Elevator needs to be cleaned.

Large rooms. Location is great. Staff was amazing.

Stayed in April 2025