Hotel was excellent value , great breakfast

Stayed in May 2025

Not to much

Been before nice place and rooms

Stayed in May 2025

very dated rooms could do with modernising

I felt the room was nice and spacious loved u could help yourself to fresh milk and water. receptionist was soooo helpful.

Stayed in May 2025

Room was good size, comfortable bed and very nice breakfast, and really nice to have a swimming pool.

Stayed in May 2025

Swimming pool isn’t included in the price of the stay and at £249 for just one night I would expect this! Also the sofa bed wasn’t set up correctly so rather than being a double it only worked as a single.

Lovely room and facilities

Stayed in May 2025

Family room could do with a main light as room a bit dimly light but not an issue at all

Breakfast was very good , staff are excellent brilliant at communication (phone before to ask if you'd like breakfast/dinner booked Milk and water at the end of hallway a great touch Excellent swimming pool spa very clean Excellent pub with garden attached to hotel

Stayed in May 2025

All good.

The location and comfort of the hotel was really great for me. The staff were excellent, especially the barman - James. Great customer service.

Stayed in April 2025

Neighbours we arguing loudly

Spacious rooms, great view, milk stand in the hall, parking

Stayed in March 2025

Communication in trying to contact the hotel to reserve accommodation and within the hotel during stay (room-service or reception)- impossible to connect. My third stay and no improvement although hotel had been advised. On a positive note, all staff very friendly and polite.

Convenient

Stayed in April 2025

The dinner menu needs to be more varied. e.g. no simple simple fish dish (I do not include Fish and Chips). Coravin not working. If spending several nights here the menu would be very limiting.

room comfortable, good staff, relaxed feeling, bathroom nice

Stayed in April 2025

Couldn’t believe that the beds even in the junior suite is just a small(very ) double. Too small in today’s world and considering the large room a real disappointment. The bed itself was comfortable but.

The breakfast was excellent, a buffet that was hot thank you.

Stayed in April 2025

Very comfy beds. The cot was small though. Frustrating that there was no milk in the room and you had to go down the corridor to get it; frustrating with you’re on your own with a baby!

Stayed in April 2025

The refurbished spa area is very good. The rooms were spacious and comfortable

Stayed in March 2025

A great hotel to get away and relax in. Staff are very friendly as are the waiters and waitresses in the restaurant......only complaint I have is that the evening menu is limited to what diabetics and those that suffer from haemochromatosis.......not knocking the food as it was out of this world but a little more choice would be brilliant.....will I stay again.....ABSOLUTELY ☆☆☆☆☆

Stayed in March 2025

no issues

great location, staff friendly and helpful, great breakfast

Stayed in March 2025

How many kids are in the spa! I think maybe we’re starting to misunderstand the term spa as we assume that’s for adults and a leisure centre is for families but we seem to keep being wrong!

Gorgeous rooms & loved the new spa

Stayed in March 2025

The spa staff were a little grumpy

The spa facilities are excellent, although dirty cups could have been picked up a little faster from tables where people have already left

Stayed in March 2025

Spa facilities were excellent, lovely extra touches were appreciated such as milk and water outside rooms. Staff were polite and friendly.

Stayed in March 2025

Beautiful layout, the most comfortable bed ever

Stayed in March 2025

Everything

Stayed in January 2025

Our room was a little tired and the door to the fridge was about to fall off. A lot of mould around the sink. Curtain rings missing on curtains. However, my daughters room was nothing like this and had been freshly painted and the bathroom was clean and fresh. The above are not a critismism at all but more to help the staff and hotel to give the rooms which are 'tired', a little bit of TLC. Considering the pool area has just been renovated, it is a shame there aren't more loungers and seating for guests around the pool area. I think more could be done with the spectators area, as it is a very big space, which could be opened up to accomodate maybe more loungers or a darkened relaxation area with simliar music to the spa changing rooms.

The bed was really comfy and I slept VERY WELL. The staff were extremely polite and very helpful. Lovely and quiet and we felt very relaxed using the spa and pool facilites.

Stayed in March 2025

stain on sheet and duvet

Lovely room, well resourced with lovely little touches such as the welcome pack for my daughter. Liked the fresh milk and water provision. Great swimming pool and spa area

Stayed in March 2025

The breakfast was good but missing cheese options. Restaurant service on a Friday night was slow but probably because they were full in a half-term holiday. It did improve remaining days, so i believe to be exception.

The hotel is very welcoming for families while still having the feel of an adult focused hotel. The ambience music conveys calm throughout. The spa facilities are very good. Sauna, steam room and pool had temperature spot on, and changing facilities were also very good. We had a very relaxing stay.

Stayed in February 2025

My room was on the ground floor on the corner of the building so both the bedroom and lounge area outside walls took the brunt of the cold wind at the time which made the room unusually chilly, but staff did what they could to get it warmer for me. Next time I will ask for a different room!

The room (standard) was fabulous with separate lounge and bedroom areas as well as bathroom. The staff in every area of the hotel were so helpful, this is what 'good service' is all about, staff who listen and try to do whatever is needed to make their guests' stay really good. Breakfast was amazing, and again the staff were helpfully attentive but quietly so allowing guests to relax and enjoy their first meal of the day - the decor and ambiance in the dining room was delightful, and being wintertime the open fire was lit offering comforting warmth. The spa facilities were superb and the food was good. The design of the entrance hall with its stunning wheel-shaped modern lighting feature high up in the dome-shaped ceiling, decor, interesting prints and easy access from one space to another, i.e. reception to bar, lounge, dining areas and spa, makes this one of the best hotels I've ever stayed in.

Stayed in February 2025