Nothing of note.

Amazing breakfast, beautifully decorated rooms and very comfortable bed. Staff were very friendly and helpful.

Stayed in May 2025

Nothing!

Beautiful hotel, perfect welcome. Really felt relaxed from the time we came in until we left.

Stayed in May 2025

Absolutely nothing to dislike..

The hotel staff were very welcoming especially Nigel the concierge who went above and beyond, Hotel is in a great location in the heart of Manchester and the shops.. The room was very clean and spacious and bed was comfortable.. Nice cocktail bar in the basement to finish off the evening with great peanist.. We had a lovely stay..

Stayed in May 2025

Nothing

Stunning hotel with amazing service every time we stay there. All the staff are always excellent

Stayed in April 2025

Incredible dining room, food was excellent and perfect location

Stayed in April 2025

Nothing

Luxurious, comfortable, convenient, great experience overall.

Stayed in April 2025

I think the only disappointment was the fact we didn’t get a bath however, this was a fault of ours for not enquiring about this beforehand. Good location but bit of walk from the car park we chose.

The smell as soon as I walked in was amazing and the complimentary glass of champagne on arrival was a lovely touch. Staff were very friendly. The rooms were spacious.

Stayed in April 2025

Nigel the concierge was fantastic, very professional, friendly and courteous.

Stayed in April 2025

ALL GOOD

GOOD BREAKFAST, A LITTLE MORE CHOICE WOULD BE GREAT.

Stayed in April 2025

nothing to be honest. We arrived on a Monday so the cocktail and grill bistro were quiet and the cocktail bar was closed, so on our next visit we will stay over the weekend.

Didn't eat at hotel, but we stayed for a special celebration. The key part was the welcome upon entering the hotel, the touch of class with a glass of champagne and the explanation from Nigel whilst offering champagne and sharing his knowledge of the history of the hotel was class. that set the tone ..

Stayed in April 2025

Outstanding

Stayed in April 2025

We stayed here after our wedding day. They upgraded our room when we arrived as noticed we just been married and gave us a nice little note and congratulations written in chocolate. Nigel the butter what an absolute gentleman he wqs and can have some banter to loved him and all the staff. Even at breakfast they couldn't be faulted made then end to our wedding even more memorable

Stayed in April 2025

the first breakfast was fine but day 2 wasnt great The servicec was really slow

the building and rooms are fantastic the staff are brilliant

Stayed in March 2025

A lovely hotel and staff were so welcoming and helpful.

Stayed in January 2025

did not get a chance to try the restaurant

Suite was stunning. Very modern and beautifully furnished.large terrace.

Stayed in March 2025

Nothing! We can’t wait to stay again.

We loved the overall decor of the hotel, decadent yet modern. The staff were incredibly helpful, and professional. Great food and drinks, especially loved the cocktails. We came to celebrate my partner’s birthday along with a couple of friends who also stayed at the hotel. Even as we left the next morning, somewhat fragile from too much alcohol consumption, our car was brought to us with accompanying bottles of water for our drive home! Much needed hydration and excellent service!

Stayed in March 2025

Breakfast in the morning was very expensive and I'm unsure if the quality / portion size reflected how much we were charged.

The bedroom and bathroom were huge and very clean. The room was equipped with everything you would need for a one night stay and the bathroom had underfloor heating which was a nice surprise. We slept well as a result of a very comfortable bed, pillows etc., and there is no noise pollution from other rooms or from outside the hotel. The hotel is well located and the building has a lot of history and character. Very charming. Would stay here again when in Manchester.

Stayed in February 2025

Breakfast was expensive and not great for what we paid.

Staff were fantastic and a credit to the Hotel.

Stayed in March 2025

Difficult to get to by car

I know it from when it was a restaurant!! But clean and modern

Stayed in March 2025

Very poor wifi, kept cutting out, would have been fine if mobile reception was okay but it’s I a bit of a dead zone. I had to ring the hotel from an outside line to order room service at about 7pm as the room service line had a “our restaurant reversion. Line is closed, please call back” message. Would be 10/10 if they fixed the above.

Beautiful room, lovely shower. Gorgeous food.

Stayed in March 2025

It was a little noisy at night, due to its central location.

The staff were very helpful especially Nigel, who was friendly and welcoming and very wise, due to his extensive experience in hospitality. Tender restaurant was excellent and Sterling bar downstairs had a large selection of cocktails to choose from.

Stayed in March 2025

Parking is restricted so I used the valet option which is expensive but this is just a niggle.

This is a centrally located hotel but in narrow streets, as you’d expect for the price it is very clean and the rooms are large, comfortable and well appointed. The concierge staff were welcoming, helpful and friendly. The breakfast was first rate- probably one of the best I’ve had in any hotel.

Stayed in March 2025

Nothing

The building itself is beautiful and very unique

Stayed in March 2025

Everything was perfect

Stayed in March 2025