Reviews of The Abbey Hotel & Apartments 4 stars
35 Southgate Street, Bury Saint Edmunds, IP33 2AZ, United Kingdom
#2 of 9 hotels in Bury Saint Edmunds
Guests' ChoiceReview score
Based on 412 hotel reviews
8.9Score breakdown
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Cleanliness
9.4
-
Comfort
9.3
-
Location
9.1
-
Facilities
8.8
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Staff
9.7
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Value for money
8.8
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Free WiFi
8.8
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Reviewed: 9 May 2025
Louise
Canada41 reviews11 helpful votes10“Best of Bury St Edmunds”- • Leisure trip
- • Couple
- • Superior Cottage
- • Stayed 4 nights
- • Submitted via mobile
Nothing
We travel a lot and this is one of the most comfortable places we have stayed. Our little cottage was bright and inviting. Beautiful loft bedroom. Well appointed and stocked. Friendly, professional, knowledgeable staff. Nice breakfast included. Great on site parking. We’d recommend to anyone
Stayed in May 2025
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Reviewed: 6 May 2025
Mark
United Kingdom16 reviews9.0“Great host and location”- • Leisure trip
- • Group
- • Two-Bedroom House
- • Stayed 1 night
The two bedroom cottage was excellent with 2 bathrooms. The kitchen and lounge area were well supplied and had everything we needed.
Stayed in May 2025
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Reviewed: 5 May 2025
Rod
United Kingdom3 reviews9.0“Clean, comfortable and convenient for the town centre.”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 1 night
- • Submitted via mobile
On site parking and location was great for the Theatre Royal.
Stayed in May 2025
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Reviewed: 4 May 2025
Gary
United Kingdom6 reviews1 helpful vote10“Excellent”- • Leisure trip
- • Solo traveller
- • Classic Double Room
- • Stayed 1 night
- • Submitted via mobile
Nothing
Excellent breakfast and ideally situated
Stayed in May 2025
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Reviewed: 4 May 2025
Mg
United Kingdom5 reviews1 helpful vote10“Exceptional hotel in Bury St Edmunds.”- • Leisure trip
- • Family with young children
- • Classic Double Room
- • Stayed 1 night
- • Submitted via mobile
Nothing
We found the hotel car park easy to access and the reception clearly marked. A beautiful welcome with clear description of resources and 'things to do in Bury' The room was large with everything we needed and breakfast was perfect for both our different needs. Bury is a beautiful place, steeped in history and a good market at the weekend. There are plenty of cafes and pubs and a football team. We found the Abbey Gardens a wonderful place to recap on history. It was obviously a great place for families with lots of natural entertainment for children whatever the weather.
Stayed in May 2025
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Reviewed: 30 April 2025
Joanne
United Kingdom2 reviews10“Great hotel with lovely staff”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 1 night
- • Submitted via mobile
Breakfast was excellent , the lady who checked us in was the same lady working at breakfast and had excellent customer service skills. Room was lovely and clean Location was great, we used Uber but could have walked in to town.
Stayed in April 2025
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Reviewed: 28 April 2025
Jane
United Kingdom4 reviews10“Great location comfy room fabulous breakfast exceptional staff”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 1 night
- • Submitted via mobile
Everything
Stayed in April 2025
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Reviewed: 23 April 2025
John
United Kingdom49 reviews2 helpful votes9.0“An attractive, spacious hotel with excellent care and facilities.”- • Leisure trip
- • Solo traveller
- • Classic Double Room
- • Stayed 6 nights
No issues.
Large, bright and well-equipped room. Excellent breakfast with efficient service.
Stayed in April 2025
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Reviewed: 22 April 2025
Gwynhwfar
United Kingdom26 reviews3 helpful votes8.0“A one-night stay in cosy surroundings. Wished we could have stayed longer.”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 1 night
The gap to turn in to the car park is very narrow. We missed the turn for the car park at first and had to drive round the town to come back to it. Not really a problem - now we know where it is. Very useful having on-site parking though.
Very comfy bed in a quirky room. We commented that all the rooms would probably be different from one another. Breakfast was great. Plenty to choose from in terms of cereal, etc and then cooked breakfast of whatever you liked really. We had the full English breakfast and it was enough to keep us going all day. Onsite parking available (which was very useful).
Stayed in April 2025
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Reviewed: 20 April 2025
Richard
United Kingdom2 reviews8.0Very good- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 1 night
- • Submitted via mobile
We had a very pleasant stay in this charming hotel - comfortable, clean, friendly staff and a good breakfast. The EV charger was reserved for us, as requested. The hotel is a 10 minute walk to the city centre, which has an excellent choice of good restaurants. Very pleased with our stay.
Stayed in April 2025
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Reviewed: 19 April 2025
Petra
United Kingdom11 reviews8.0“Lovely overnight stay.”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 1 night
Very friendly, helpful staff and very good breakfast.
Stayed in April 2025
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Reviewed: 13 April 2025
Sarah
United Kingdom7 reviews9.0“Comfy stay in great location”- • Leisure trip
- • Couple
- • Two-Bedroom House
- • Stayed 1 night
Other reviewers have mentioned the noisy road - if sleeping at the front of the property and a very light sleeper, it might disturb you - but the traffic reduces greatly in the evening/night time so isn't a big issue.
Great location - easy walk to Abbey & town centre. We took the two bed house so had the advantage of kitchen (well equipped) and living room - and two bathrooms. Very clean - and friendly staff. Great breakfast - Lowestoft kippers were superb. Would definitely stay again.
Stayed in April 2025
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Reviewed: 7 April 2025
Jan
United Kingdom1 review8.0“A wonderful stay”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 2 nights
- • Submitted via mobile
Although decorated for the age of the property think the carpets could do with renewing
The character and age of the property and the lovely staff. Although a little further out of town was still a very walkable distance. Lovely breakfast
Stayed in April 2025
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Reviewed: 24 March 2025
Robert
United Kingdom23 reviews5 helpful votes9.0“Lovely stay just out of the centre of Bury St Edmunds”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
My only complaint was that our bathroom was a little cosy but I'm not in there for long so it's not really an issue
The breakfast and staff are brilliant. The building and rooms have a real character.
Stayed in March 2025
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Reviewed: 24 March 2025
Steiner
United Kingdom2 reviews8.0“perfectly pleasant.”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
bathroom tiny. No question of swinging the proverbial cat. Room very small for "deluxe".
good breakfast. comfortable bed. excellent location. A certain "olde worlde" charm
Stayed in March 2025
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Reviewed: 23 March 2025
Yvonne
United Kingdom23 reviews4 helpful votes10“Excellent small friendly hotel.”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 2 nights
- • Submitted via mobile
I was glad that we had a room at the back, front rooms look into a fairly busy road so ask for a quiet room.
Very nice small hotel. Lovely room with ensuite, excellent breakfast, lovely staff. Very convenient for visiting Bury St Edmunds, only 15 minutes walk from the town centre.
Stayed in March 2025
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Reviewed: 22 March 2025
Graham
United Kingdom2 reviews9.0“Great place, nice food.”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 1 night
Nothing we didn't like, would go again.
Very nice room, slept well great breakfast too
Stayed in February 2025
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Reviewed: 13 March 2025
Cameron
United Kingdom2 reviews10“lovely!”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 1 night
- • Submitted via mobile
a little bit further from the train station that i should have factored in, but totally walkable to the good bits!
nice location, clean and comfortable room. staff were very friendly
Stayed in March 2025
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Reviewed: 10 March 2025
Ian
United Kingdom7 reviews10“Restful, whilst house hunting. Please don’t tell too many about this hidden gem of a Hotel …”- • Couple
- • Classic Double Room
- • Stayed 1 night
- • Submitted via mobile
Nothing really. We drove into Bury rather than walked.Bedroom 2 fascinating . Would probably( if available) stay at the back of the Hotel. If not , we’d happily stay in 2 again!
The staff, the hotel being a mix of ancient and modern and obviously the acclaimed breakfast. And price!
Stayed in March 2025
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Reviewed: 7 March 2025
Alvaro
Spain32 reviews12 helpful votes9.0“I would go back”- • Business trip
- • Solo traveller
- • Classic Double Room
- • Stayed 1 night
Everything good. Really good breakfast included Really cosy as well
Stayed in January 2025
-
Reviewed: 27 February 2025
Frank
United Kingdom1 review8.0Very good- • Business trip
- • Group
- • Classic Double Room
- • Stayed 1 night
Not enough room to work in properly, but this is looking for something to nit pick about.
Room was comfortable although the shower was a bit of a squeeze.
Stayed in February 2025
-
Reviewed: 9 February 2025
Thomas
United Kingdom5 reviews10Exceptional- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted via mobile
Amazing rooms and a great breakfast
Stayed in November 2024
-
Reviewed: 8 February 2025
Nitha
United Kingdom24 reviews3 helpful votes10“Regular visitor to this hotel - it’s great”- • Business trip
- • Solo traveller
- • Classic Double Room
- • Stayed 1 night
- • Submitted via mobile
Nothing
Friendly hotel with good breakfast and lots of character
Stayed in December 2024
-
Reviewed: 7 February 2025
Michael
United Kingdom6 reviews8.0“Friendly staff”- • Business trip
- • Couple
- • Classic Double Room
- • Stayed 2 nights
- • Submitted via mobile
Location
Stayed in January 2025
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