Perfect location along the river and lots of character.

Stayed in April 2025

Great location and facilities in a compact and discreet setting

Stayed in April 2025

Tough with suitcases on the third floor.

Great location, great bar, friendly and helpful staff. Small room but had everything we needed.

Stayed in April 2025

The parking space was not favorable in terms of availability and we were not confident for the safety of the car. The front desk staff was accommodating in allowing us to use the reserved parking for the duration of our stay.

Friendly staff and excellent service.

Stayed in April 2025

Beautiful building in great location

Stayed in March 2025

A little bit expensive for what it is. Rooms a little cramped.

Charming boutique hotel. Friendly staff (Geronimo is particular was brilliant). Very comfortable beds.

Stayed in February 2025

No door on bedroom en suite. A couple of the beds had slight 'roll-together'. For the price breakfast should be included.

Great staff and boutique feel to the hotel. Lovely setting by the river and easy access to the larger Town.

Stayed in February 2025

It was very hot in the room despite turning the heating off and opening the windows. I think the bedding was just too hot for the time of year. Only one coffee pod per person was also very little. Whilst we admit we only slept at the hotel and did not use any facilities, it seemed seriously over-priced at £600 for what it was!

Stayed in February 2025

Small point: windows a bit old, so might be noise in summer, but that's only a guess.

Lovely boutique hotel, by the river, walking distance from the station and the park. Lots of cafes nearby. Great breakfast. My room was small but cosy with everything I needed. Lovely bar too.

Stayed in January 2025

Location and decor and comfort were great

Stayed in January 2025

Super cosy stay, right on the river. Amazing breakfast. Super friendly staff they went above and beyond. Stayed here for NYE’s, amazing party downstairs, lovely dining area upstairs. Bedroom was amazing, great copper bath tub. Was the perfect NYE stay.

Stayed in January 2025

Better lighting in the room

Comfortable stay in a historical lodge.

Stayed in December 2024

Additional service charges are added at every single point, including on top of £250 tasting menu which felt a little excessive. Charging £10 extra for 2 coffees at breakfast is also a little ridiculous given breakfast is included. Although the hotel was really lovely all the extras made it overall feel less value for what was paid.

The staff were amazing, especially Troy. He was so friendly, professional and helpful. He is exactly the kind of person you want working at a hotel you're staying at to make your experience even better. The location is amazing, it's right on the river front but also really easy to walk anywhere in Richmond. The rooms are more spacious than I expected and really comfortable, the food was also quite good and so overall made for a lovely stay.

Stayed in January 2025

Booked a river view room. Given top floor room with a concrete wall obscuring the view of the river. Toiletries in thick heavy glass bottles. Not overly practical. The hotel could do with new carpets and fresh lick of paint. All feels bit grubby.

Good location , staff on the whole very pleasant.

Stayed in December 2024

Nothing

Great location and staff were superb

Stayed in December 2024

- Staff are very welcoming and helpful - The location is perfect - Breakfast was delicious - We always stay at the Bingham when we are in the UK.

Stayed in November 2024

Nothing.

It is a beautiful building and location and was especially lovely because it was decorated for Christmas when we visited (13 December). We actually didn’t use the bar or restaurant but they both looked amazing. Such a gorgeous atmosphere too. The staff were so smiley and helpful and Troy in particular was amazing.

Stayed in December 2024

Food was absolutely delicious, especially Sunday lunch and breakfasts. Rooms comfortable, service excellent. Staff very friendly and accommodating. Lovely place to meet up with lovely friends.

Stayed in December 2024

We arrived in fading light and rain. The hotel name was very small and not well lit. I realise not a major issue but if you didn’t know where it was it took 3 go’s to find it. But overall a stunning experience!

Stunning location, extremely helpful, friendly staff. Our room was upgraded and was comfortable and spacious complete with deep copper bath!

Stayed in November 2024

No dislikes.

Staff commitment to acknowledge you and Provide conversation and entertain.

Stayed in November 2024

Food and Beverage prices are definitely on the high side, but in line with the upmarket feel of the property and its location. Room service on Sunday was a little slow.

A comfortable up market restaurant with rooms which were well appointed with a number of thoughtful extras. Hot breakfast items were all freshly cooked and served promptly. The quality of the Rugby lunch we attended before England v Australia was excellent.

Stayed in November 2024

I loved everything about the hotel and the staff.

It’s exceptionally beautiful and comfortable - can’t be faulted.

Stayed in November 2024

N/A

Its historic value, very warm and welcoming and the cleanliness, decor and atmosphere, Exceptionally clean.

Stayed in November 2024

Everything. Gorgeous place, lovely staff, super location. Slept like a baby.

Stayed in October 2024