Tired in places of need of refurbishment - e.g. shower flow poor. Bathroom was extremely hot.

Location

Stayed in January 2026

The property was undergoing work but it will be beautiful when finished

The location was excellent

Stayed in January 2026

Shower was a bit old and faulty, but it worked ok. TV in the bedroom kept switching itself off. Rooms need a bit of TLC.

Great location for where we needed to be. Hotel comfortable and good breakfast.

Stayed in January 2026

It was a very old room. Definitely needs an upgrade!

Loved the ambiance!

Stayed in January 2026

Some areas a bit dated and bathroom a bit shabby.

Location was amazing for visiting the west end shows, great swimming pool and steam room!! Nice decorated room. Staff weee very attentive. Breakfast had lots of good options!!

Stayed in January 2026

The general appearance of the hotel and rooms in particular were very tired with blown mirrors in the rooms and health club. The paint was marked on all the walls and repair jobs were poor at best. Carpet had bleach marks all over. The pool was fair but paint and tiles falling off everywhere with broken stairs just left on the side. The hotel looks very shabby for a five star experience.

The staff were exceptional and very friendly. The smell of the communal areas was lovely with white company products throughout. The breakfast and bar areas were lovely with the breakfast itself being excellent. Bed was comfortable and location excellent.

Stayed in January 2026

It was under renovation, and the rooms had very little lighting

I liked the staff

Stayed in January 2026

Looking old and tired but prices are very reasonable

Perfect location

Stayed in January 2026

Great location. Good choice for breakfast. Staff very helpful

Stayed in January 2026

Hotel layout was confusing.

Stayed in January 2026

Don't be alarmed when you are into the reception with all the noise and chaos. The reception area is under current maintenance. After you leave reception, I hope you have a stay just as great as I did!

We stayed for my birthday, so Selim and the team made a great effort to make everything special. I can't thank the team enough. Everything was great!

Stayed in January 2026

Required maintenance to the room to fix tv, Bathroom light was located behind the TV Found dirty socks in the room from the previous customer Bathroom is v. small and showing signs of age

Staff were excellent and nothing was too much trouble The room was of a good size and very comfortable Excellent location

Stayed in January 2026

Excellent location. Staff were very welcoming and helpful. Room decs for special occasion were fab. Highly recommend.

Stayed in January 2026

Room too hot

Location, facilities

Stayed in January 2026

A little tired in parts which the renovation will address but very small details which did not detract from our lovely stay

Fabulous location and wonderful staff along with generous sized quiet rooms and pool and gym/spa facilities .. the hotel is embarking now on a renovation that will bring it back up to meet the beautiful architecture inside. Loved our stay

Stayed in January 2026

There was a few minor issues such as on the left hand side of the bed there was no sockets for charging a phone. I like to sit at a mirror to do my makeup, which I could not do. Due to our room having a connecting door, you can hear everything from the room next door.

We were impressed when we entered our room as I did tell the hotel that it was our anniversary. They decorated the room for us and then room service delivered us a bottle of prosecco and afters, which was a nice touch.

Stayed in January 2026

Bar and restaurant are ofd fashion and need new design

Perfect location- just seconds from Piccadilly Circus and important streets for sight seeing. Rooms is smaller than expected but with all necessary equipment that you may need. Breakfast is on perfect place and atmosphere.

Stayed in December 2025

Creaky floors. And no window to look out of

How central it was to a log of places! Ideal location

Stayed in January 2026

Some areas were tired

FB location and excellent breakfast

Stayed in November 2025

The rooms get very cold they do not give you access to heat you have to call and ask.

I like that’s it’s close to so much and also so decorative for the holidays. The staff was friendly.

Stayed in January 2026

Rooms are dated and not up to spec in other 5*s - I would not pay the price again for the room.

Amazing location. Downstairs lobby beautiful and the piano bar was very cosy for cocktails.

Stayed in December 2025

T V control did not work, I had to call for assistance, the guy found the battery in the control did not connect with the terminals, as one of the springs was faulty, fixed it with a bang on the floor. The main shower was faulty as you couldn't turn the temperature down hence it was on at it's hottest, which is very unsafe. There was marks on the controls which looked like someone had a pair of grips on it to fix it. Hence they most have known it was dangerous, but still rented the room out.

Breakfast was excellent. Beds were very comfortable.

Stayed in December 2025

The maid show into our room without knocking. Terrible and uncomfortable situation

Stayed in December 2025

External plant & back of house operations were noisy but didn’t cause too much of an issue

Rooms were spacious. Facilities were good. Location excellent

Stayed in December 2025