Had no hot water on our first night but staff sorted it as soon as they could!

Staff went above and beyond for us very friendly

Stayed in April 2025

not great selection of wine

nice hotel with lovely features to the building. lovely restaurant- Mubai (deffo go again). room was comfy. breakfast was ok nothing special. lovely friendly staff

Stayed in May 2025

It was boiling in the room, and you couldn't open the window or turn the radiator down. I mentioned it in the morning and apparently all the rooms are like that. Ideal if you're a lizard, not so good if you don't want to wake up dessicated.

Staff great, breakfast great, room nice.

Stayed in May 2025

the staff could have been more informed about breakfast

size of room. size of bed. car park. location. speed of check in.

Stayed in May 2025

A little too warm in the room and unable to turn the radiators down , could have opened a window , but we were on the front and heard a few drunk people arguing ... Saying that tho we would still return to this hotel ...

Our second stay ! The location is brilliant , Large room, decent breakfast , friendly staff

Stayed in April 2025

Beds very hard pillow very hard so very little sleep not enough staff on site between bar and reception floors need repaired on floor 2 as bouncy and signs of age however hotel was very large and clean for its size and also a very lovely building would not stay again unless got an upgrade on bed as was very unconftabke for myself and my pregnant partner

Stayed in April 2025

The room was incredibly hot as the heating was permanently on and couldn't be switched off or down. Even with windows open and fan switched on from when I entered the room it was sweltering.

Stayed in April 2025

It was cold in the room

Stayed in March 2025

I had two radiators that couldn’t be switched off. All windows open the room was still too hot. Only one staff member to man reception and bar, not great service.

Breakfast ok. Staff were polite.

Stayed in April 2025

Water pressure awful shower spits rather than runs, too hot, and TV struggled to work - they work on WiFi and WiFi is poor

Staff were nice, room was nicer than last time, decent in some ways

Stayed in April 2025

The room got too hot in the night and couldn't turn off the radiator, and every time we tried to make a brew there was too much limescale from the kettle (teamscum) to make the drink pleasant.

I liked how it was decorated, the staff were pleasent and freindly andwas clean and comfortable

Stayed in March 2025

Despite booking a standard double the bed was a three-quarter bed, when queried with the staff they said I had booked a small double but the booking states standard double, so the sleep quality reduced the score.

Staff were helpful and accommodating, the hotel bar and room were immaculate, if the bed had been the right size it would have scored 10/10 as this was the only fault.

Stayed in March 2025

Restaurant wasn't open for breakfast even though I was told upon arrival that it would be.

Stayed in March 2025

Lovely bathroom

Stayed in March 2025

Bit loud with a party on but then they upgraded room so it was spot on

Indian restaurant bang on Dordy

Stayed in February 2025

The double bed was tiny. Should have let card access to get in the front door at night rather than having to wait for person at reception.

Great central location, beautiful building and very clean.

Stayed in February 2025

Looking a little tired in places .. Milk at breakfast was off , only seemed to be one girl working , but she was pleasent and replaced the milk imediatley

Location was great , easy access to where we needed to be , staff friendly and helpful

Stayed in December 2024

The staff were very helpful and the room was very clean.

Stayed in January 2025

Small bed not wide enough for a couple. Parking was a problem as spaces allocated to the hotel were all taken up by none residents.

The hotel was very clean, the rooms were very clean and well facilitated.

Stayed in January 2025

Only negative is disabled entry and exit, have to go to side door for disabled exit and member staff has to come to shut door. A ramp up at front door or wheel chair lift.

Excellent clean spacious room and staff very pleasant and helpful

Stayed in December 2024

Sports Bar is no longer a sports bar open to the public and only open to residents.Infact Sports were not being shown at all as the bill had not been paid.

The Indian restaurant downstairs is so convenient and very good..The rooms are okay and Staff are excellent. The hotel is very nice plain and simple and breakfast is adequate .

Stayed in December 2024

Room was cold no hot water in Bathroom, no heating in bathroom

Location

Stayed in November 2024

The suite heating didn't work, warm water took 15-20 mins of running the hot water tap. Parking was hit and miss. Breakfast room was cold and so was the bar.

Very helpful and friendly staff. Clean corridors and room. Though we couldn't find it on the web, they DO have an elevator ! Moved to a warm room after the first had no working heating.

Stayed in November 2024

Nothing

Central location

Stayed in November 2024