The haven Lodge, York, YO42 4RL, United Kingdom
#42 of 107 hotels in York
Guests' ChoiceBased on 71 hotel reviews
8.1Cleanliness
8.4
Comfort
8.6
Location
8.5
Facilities
7.8
Staff
8.7
Value for money
8.2
Free WiFi
9.4
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Showing 1 – 25
Reviewed: 14 December 2024
Nancy
United KingdomMain bathroom smelled of urine when we first arrived. The beds were not particularly comfortable, the mattresses could do with being renewed. There was only one small wire waste paper basket in the kitchen, and one in the bathroom, needed proper kitchen bin and small bins in the bedrooms. No side tables in the lounge. Grill didn’t work well. With 6 people needed more than 1 teapot.
Location nice. Clean.
Stayed in November 2024
Reviewed: 6 October 2023
Michelle
United KingdomN/A
Lodge was great
Stayed in October 2023
Reviewed: 17 August 2023
Jasmine
United KingdomOn arrival half an hour after we were expected to arrive we couldn't access the lodge as they didn't have a note to say it had been cleaned. They then gave us the keys and on entering we found out it probably still hadn't been. There was a used teabag on kitchen floor, toothpaste on sink in main bathroom, hairs on the toilet and shower, some sort of gunky caramel looking thing on throw in the room with en suite, food still on table on decking and the oven tray was full of burnt on food. It was a shame as the lodge was beautiful just quite obviously not cleaned properly at all. The washing up liquid was also empty which meant we had to purchase our own to be able to actually clean before we used things.
Beds were very comfortable, lodge itself was beautiful, staff were friendly although didn't have much interaction with them just due to not needing them.
Stayed in August 2023
Reviewed: 21 July 2023
Shona
United KingdomWe had to pick up litter around the lodge and used towels which had been left outside on the decking. It would have been handy if there had been a long handled brush and hoover to keep the lodge tidy. We also had to wash a couple of the dishes before we could use them
The location was good - nice peaceful area. Plenty of space.
Stayed in July 2023
Reviewed: 30 June 2023
Wendy
United KingdomOnly criticism was the supposed lake in front of the accommodation was unfortunately a massive hole with very little water so not very pretty to look at but understandable with the little rain we have had
Beautiful location with lots to explore in the area.
Stayed in June 2023
Reviewed: 28 June 2023
Marek
United KingdomHot tub water with exceptionally stong chlorine smell View from the balcony to the muddy puddle which i assume will become pond some point
Modern and more or less new lodge
Stayed in May 2023
Reviewed: 24 September 2022
Thomas
United KingdomAll good
Fab stay , all good. Really enjoyed stay, food on site excellent. Certainly be going back
Stayed in September 2022
Reviewed: 14 July 2022
Louise
United Kingdomin shade all of day. beds terrible. need replacing.
lovely setting. great restaurant
Stayed in July 2022
Reviewed: 20 June 2022
Claire
United KingdomThe noise on the Friday night until 6:30 in the morning was very unacceptable. I had emailed a request for late check out and I didn’t receive an email back to state I would have to ring to arrange this so I thought this had been actioned but haven’t.
The lodge and hot tub were excellent, the food at the on site restaurant was lovely.
Stayed in June 2022
Reviewed: 5 June 2022
Crane
United KingdomThe hot water went which meant we couldn’t get a shower one morning, however it was swiftly sorted out.
It was a beautiful, spacious lodge and the hot tub was divine! It looked out on to a little lake which was nice as we didn’t feel too overlooked.
Stayed in June 2022
Reviewed: 22 May 2022
Hilary
United KingdomThere needed to be hooks in the bathrooms for towels. Blackout curtains in the bedroom would have been better. The lake was not very nice to look at as it was partially drained. Privacy screen on the balcony round the hot tub would have been nice too. (These are just improvement suggestions not criticisms)
Beautiful lodge with hot tub, exceptionally clean and well maintained. Equipped with everything you would need for a short or long break.
Stayed in May 2022
Reviewed: 6 January 2025
Kerrie
United KingdomDirty underwear in the drawer left by people before us and the glass shower screen was disgusting, lots of grime along the bottom of the screen
Veiw
Stayed in November 2024
Reviewed: 14 August 2024
Shirley
United KingdomWe had no major concerns either with the sight or the Lodge
The onsight restaurant was excellent. Hot pool was lovely and a problem we had with it was solved very quickly by friendly helpful staff. Nice base to see Yorkshire.
Stayed in August 2024
Reviewed: 16 April 2024
Joanne
United KingdomThe lodge was in a very bad state of disrepair. No maintenance had been done. The central heating didn’t work, the grill didn’t work, carpet was loose which my elderly father in law tripped on, skirting boards were coming away, the seating area outside was unusable as it was green from the over hanging trees. Very disappointed. We have stayed I at this park numerous times and this was the first time we were unhappy. The park were fabulous and moved us into one of their own lodges (this one is a private owned lodge).
Always go to this park twice a year for the last 4-5 years and love it.
Stayed in April 2024
Reviewed: 14 April 2024
Ruth
United KingdomPerfect for a girls trip. Everything you need
Stayed in April 2024
Reviewed: 2 April 2024
Trish
United KingdomThere was nothing about the lodge that we didn't like
The Lodge was lovely, really big and spacious. Comfortable beds like home from home The Hot tub was an added bonus Park is lovely and quiet would definitely stay again
Stayed in April 2024
Reviewed: 11 December 2023
Caroline
United KingdomNothing
Lovely and spacious and the hot tub was fantastic
Stayed in December 2023
Reviewed: 5 November 2023
Andrea
United KingdomFantastic lodge, spacious and beautifully clean. I plan to re-book.
Stayed in November 2023
Reviewed: 14 September 2023
Jacqueline
United KingdomHot tub had a layer of scum all the way round the tub. Cabins near by did not stick to the ‘quiet time’ and had loud music and arguing till gone 2am. One resident appeared to call ‘security’ at one point to get them to come sort out a cabin that was unruly.
Nice and spacious.
Stayed in September 2023
Reviewed: 21 August 2023
Amy
United KingdomVery clean and lots of space
Stayed in August 2023
Reviewed: 24 July 2023
Janice
United KingdomCheck in time not until 4pm. So miss out on most of the day when only booking forr the weekend
Lovely property. Home ftom home. .modern cosy living room/kitchen. Comfy beds. 2 bathrooms 1 family and 1 ensuite. Outside area with table and chairs and a fab hot tub..
Stayed in July 2023
Reviewed: 6 March 2023
Rebecca
United KingdomWe should have stayed longer
Fresh clean n modern. Hot tub was fabulous x
Stayed in March 2023
Reviewed: 23 January 2023
Ellie
United KingdomWi-Fi in the haven lodge isn’t the greatest but this didn’t affect our trip.
Me and my partner had a lovely long weekend stay here. Beautiful and peaceful place, will definitely be back!
Stayed in January 2023
Reviewed: 3 January 2023
Paul
United Kingdomall of it
loved everything about the lodge. could not fault a thing
Stayed in January 2023
Showing 1 – 25
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