Restaurant staff need training a bit more. Young and inexperienced.

Great location and very friendly staff.

Stayed in May 2025

Outdoor swimming pool not heated

Brilliant location. Very helpful staff. Relaxed atmosphere.

Stayed in May 2025

Nothing, it was great. It’s not tired as other reports state but it is not a brand new modern 5 star hotel. I’d prefer it as it is with the wonderful views than a five percent extra polish.

Stunning location, lovely staff, beautiful room, views, balcony. Thanks for letting us into breakfast when we were late!

Stayed in May 2025

N/a

Peaceful

Stayed in May 2025

NICE ROOM SPACEIOUS GOOD BREAKFAST

Stayed in May 2025

There wasn’t a lot of clean tables when we went down for are breakfast there was plates left on 90% of them

It was a very nice property with lovely views

Stayed in May 2025

Room facilities - be excellent with a fridge and toothbrushes Pool side bar is closed during our stay

Location, breakfast, beach and pool

Stayed in May 2025

Pool was closed however could still sunbathe in outdoor area and staff exceptional

Good breakfast choices . free parking lunchtime menu v good .staff 100% improved on last year

Stayed in May 2025

Super friendly staff

Stayed in May 2025

The shower was not good

The location was brilliant.

Stayed in May 2025

Nothing

The room we were given was lovely located right over the sea and easy access

Stayed in April 2025

Shower tray in the bathroom- as against bathtub as advertised. Indoor pool was cold, although claimed to be heated. When I went in at 1000 hrs, was told- it is 'heating'!! Steam room and hot tub outside- both non functional, so this was disappointing.

The initial room given had a shower tray rather than a bath, which was a downer as none of the rooms pictures on the website/promotional pictures for the hotel showed any shower tray in the bathrooms, which makes you assume that all are bath tubs. I was looking forward to a soak the first night when I reached there, so was disappointed. When I informed the staff, they moved me to another room only the next day, but I had to pay the difference in the rates for 1 night. Breakfast was a good spread, but the same for both the days I stayed, no halal options. Some variety/change would have been good. Sadly, the indoor pool was freezing cold (although they said it was heated) and the steam room was out of order, so was the hot tub outside (some pending repairs). Only the sauna room was functional, so it was just a repeat between the cold pool and the hot sauna. This was also disappointing. In short, more than half teh facilities expected was sub par, especially for the high amount spent. Location was as expected and what we chose- landsend, beautiful and sea facing, loved it.

Stayed in April 2025

It has very poor access for pram

Location and sole of the new renovations

Stayed in April 2025

Nothing to complain about.

Great view of the chain ferry and beautiful bay. Splendid sunset in the bar and glorious sunrise at breakfast.

Stayed in October 2024

Only downside was the only gluten free dessert available at dinner was sorbet, but otherwise it was all great!

Lovely room and beautiful sea view from our balcony, we could watch the beautiful sunrise and sunset. We enjoyed watching the chain ferry with a cocktail, from the bar terrace as well. Good selection for breakfast and they kindly cooked my gluten free breakfast separately to avoid cross contamination.

Stayed in October 2024

The communal and spa area need a bit a of a spruce up

Location

Stayed in October 2024

When we went for breakfast at 7.30am we had to wait for the hot food to be brought out. The mattress was a little hard.

The location was beautiful.

Stayed in October 2024

Lovely location Rooms with the view beautiful Bathroom dirty

Stayed in October 2024

The vibrating noise in my room

Excellent

Stayed in September 2024

15 min walk to nearest pub (In the rain!)

Location

Stayed in October 2024

The ensuite is quite small, which, in a way is to be expected, but, the toilet roll is behind you. I do think that a better position could be found for it. The manager was a little too present. If you are going to have a word or prompt your staff, do it subtly. You do not need to embarrass the staff.

The room had an ensuite. The bed was lovely and comfortable, as well as being very large. The view from the room was amazing. I could sit on the balcony for hours just chilling with a glass or two. The hotel itself is old and it is lovingly cared for. They have kept a lot of old features in the hotel which reminds you of a time past. The view from the bar, restaurant and breakfast area's, again, are superb. The check in and out was made very straight forward and demonstrated good knowledge and experience.

Stayed in October 2024

A little dated, some staff not very attentive/informative, plumbing needs attention.

The view from our 3rd floor room and location

Stayed in October 2024

I am a key worker and came away for a much needed quiet break. This did not happen because the fire alarm kept going off. I was enjoying a glass of wine and reading my book...next minute i am standing outside for ages in the freezing cold. Later that evening when i was having a bath the alarm went off again and i had to get out of the bath!! My much needed peaceful night away didn't happen.

ROOM WAS CLEAN AND COMFORTABLE WITH A BEAUTIFUL VIEW.

Stayed in September 2024

Reception lady on Mon 30th September and Tuesday 1st October was so helpful and professional. Breakfast team excellent.

Stayed in October 2024