Ridge Lane, Rotherwick, Hook, RG27 9AZ, United Kingdom
#4 of 11 hotels in Hook
Guests' ChoiceBased on 616 hotel reviews
8.4Cleanliness
8.9
Comfort
9.0
Location
9.4
Facilities
8.7
Staff
9.1
Value for money
7.9
Free WiFi
7.9
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End of dialog contentReviewed: 12 May 2025
Claire
United KingdomPool could do with a bit of love and a refurb. Room service menu was quite limited. But what we ordered was lovely
Beautiful surroundings. Morning run was lovely. Breakfast was great. And very spacious room with comfortable bed.
Stayed in April 2025
Reviewed: 11 May 2025
Richard
United KingdomDining experience was overall poor. We had a cracked wine glass, a bread basket at dinner that comprised 4 bread rolls costing £7 which were the same rolls from breakfast. For a 4 star hotel I’d expect at least an artisan bread selection. The Grain salad had a quarter slice of asparagus and three pieces of beetroot! Very poor. Three apologies followed but no solution. Bar prices on the ‘high side’, gin & tonic was £20. Our room had no fridge, again standard in 4 star hotels, meaning that water left in the room turned tepid over the day. A better guest experience is needed.
Location was great, outside grounds and especially the outside swimming pool were excellent.
Stayed in April 2025
Reviewed: 5 May 2025
Philippa
United KingdomSourdough toast was too hard to cut through! And disappointing selection of ‘add ons’ for cereal, could be more adventurous with dried fruits, nuts and seeds
Best cheese board at a breakfast buffet.
Stayed in May 2025
Reviewed: 5 May 2025
Emily
United KingdomIt could be SO much better. Food is average but expensive, service is non-existent around the pool area!
The grounds are spectacular, as is the outdoor pool area and veranda.
Stayed in May 2025
Reviewed: 4 May 2025
Kevin
United KingdomMy only gripe is that staff didn’t approach us to ask if we wanted drinks when in the lounge.
Character, history, the grounds.
Stayed in May 2025
Reviewed: 1 May 2025
Kirsty
United KingdomNo bath in room just shower
Out door heated pool
Stayed in April 2025
Reviewed: 27 April 2025
Anthony
United KingdomThe heating was on in the dining room - it wasn't needed and made the room very hot
Beautiful hotel in wonderful gardens
Stayed in April 2025
Reviewed: 25 April 2025
Floriana
United KingdomQuite disappointed about the internal pool facilities. The pool is quite old, not taking care much, and the jacuzzi tub very small and the water was very cold! Not much personnel around the pool, so it’s very self service in terms of towels and keep it clean. Disappointed to find out the sauna were inside the changing room, a very dark room, no light in it, where you felt very claustrophobic. The outside pool in better condition, not as big as pictured, however still very cold water and quite dated.
It’s definitely a great place to unplug from the city, felt a trip back in the past days. A royal venue! We were lucky with the nice weather so we enjoyed lunching outside and walking around the massive gardens. Lovely for a weekend get away.
Stayed in April 2025
Reviewed: 21 April 2025
Gail
United KingdomSays there’s a spa there isn’t it’s a family pool and treatment rooms in a different part
Stunning building
Stayed in April 2025
Reviewed: 18 April 2025
Roger
United KingdomGood weather and Tylney compliment eachother perfectly. Some parts of the old house need updating such as safe and bathroom otherwise all up to speed
Stayed in April 2025
Reviewed: 17 April 2025
Joanne
United KingdomWe had a lovely stay but the room could have been cleaner.
The facilities are excellent. All staff were attentive and helpful.
Stayed in April 2025
Reviewed: 13 April 2025
Shaun
United KingdomWe had a superb stay in this timeless hotel. You feel constantly waited on by the friendly staff, the food is delicious with plenty to do. We enjoyed walks, bike rides, swimming, and a fantastic high tea. However, my favourite part was relaxing in the lounge area in the evenings with a drink. Overall, it was a relaxing time away.
Stayed in April 2025
Reviewed: 12 April 2025
Peter
United KingdomRoom and gardens
Stayed in April 2025
Reviewed: 8 April 2025
Charlotte
United KingdomFitness area/ swimming pool could do with some updating and tidying.
Staff brilliant- had a mix up with booking which resulted in an upset toddler without a bed at 9pm. Despite it not being the hotels fault, they went out of their way to put it right and even upgraded us which was very kind. Lady running the bar who served our drinks and dinner was lovely and great with our toddler.
Stayed in April 2025
Reviewed: 7 April 2025
Marina
United KingdomThe room, which was supposed to be a Superior Classic, wasn’t quite as expected. It didn’t have a bathtub, which made things a bit challenging as we were travelling with our baby. Additionally, the room had a noticeable smell, presumably due to dampness. In hindsight, we’re not sure why we didn’t request a different room. It was our first trip with a baby, and we were probably feeling a little overwhelmed. When we arrived home, we noticed that all our clothes had absorbed the damp smell, which made us regret not mentioning it during our stay. We believe our experience would have been much better had we done so.
Stunning location, great breakfast, friendly people
Stayed in April 2025
Reviewed: 7 April 2025
Jane
United KingdomService in the restaurant was very slow and also on the roof terrace where we had to go an find the bar in order to order our drinks. A definite shortage of staff
Room and location is amazing. Food was lovely too
Stayed in April 2025
Reviewed: 30 March 2025
Kevin
United KingdomWiFi is not the best. Pressure from the shower taps was not good. Whereas the bath was the best flows of water I have ever seen. Breakfast was good and varied. The food need more flavour. Quite bland and not much choice.
The estate. The calmness. The lovely walks. The library. The patios. The high ceilings. The magic of the place.
Stayed in March 2025
Reviewed: 28 March 2025
John
United KingdomFriendly and welcoming stay
Stayed in March 2025
Reviewed: 22 March 2025
Eva
United KingdomChildren without adults in the pool, quite busy period
The room was exceptional, clean and spacious, lovely setting, nice staff, pool and spa, nice food and drink selection, quiet and quaint
Stayed in February 2025
Reviewed: 17 March 2025
David
United KingdomSauna was tiny , overpriced drinks , low pressure in shower
Excellent food , comfy room and friendly staff
Stayed in March 2025
Reviewed: 14 March 2025
Mandy
United KingdomBREAKFAST WAS EXCELLENT AS WERE THE WAITING STAFF
Stayed in February 2025
Reviewed: 9 March 2025
Colin
United StatesNothing
It’s a beautiful place for a quiet peaceful romantic time. Away from all the hassle and bustle, perfect.
Stayed in March 2025
Reviewed: 9 March 2025
Pippa
United KingdomWhilst we didn't have any treatments, the spa felt a little forgotten although the pool was nice and bright. For the price of the stay I'd have expected better spa facilities.
The room was lovely, slightly dated but as it was one of the main house rooms that felt ok given how large it was and the period features. The bathroom could do with a little TLC. The Dinner was delicious but the staff at dinner seemed a bit disorganised, ordered things that never arrived and saw someones dinner get dropped on the floor. Breakfast was excellent and the staff working that shift particularly helpful and friendly. The grounds are beautiful and we enjoyed a nice stroll in the morning.
Stayed in February 2025
Reviewed: 3 March 2025
Jean
United KingdomOur room was overlooking the pitched ceiling of the dining room so not such a good view from the window.
The staff and food were excellent as were the lounge areas. We felt totally relaxed and really liked the Jacuzzi bath and the lovely gardens.
Stayed in February 2025
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