Great Windmill Street, Piccadilly Circus, Westminster Borough, London, W1D 7DH, United Kingdom
#731 of 1,085 hotels in London
Guests' ChoiceBased on 19930 hotel reviews
7.6Cleanliness
7.9
Comfort
8.0
Location
9.6
Facilities
7.3
Staff
8.3
Value for money
7.6
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 19 May 2025
Juliana
United StatesNo hay nada para poner las maletas ni la ropa en el baño
Moderna y limpia y el sector. Muy cerca a todo
Stayed in May 2025
Reviewed: 18 May 2025
Lisa
CanadaNo coffee or tea provided in the room
Location and quiet
Stayed in May 2025
Reviewed: 18 May 2025
Matjaz
SloveniaThe room could use a small table and a chair to sit down
The staff! I came with two kids and staff immediatelly recognized that double bed wouldnt be comfortable. Unfortunatelly I lost the names of the two persons at the reception desk who were so nice and gave us an upgrade of the room! (I checked in on 10th of May at around 6p.m. )All respect to them! The location, the scent, the cleansiness, the spacious reception room, tranquility. An oasis in the middle of the busiest centre.
Stayed in May 2025
Reviewed: 18 May 2025
Jane
United KingdomNo beaker/cup in the room. If you didn’t have a bottle you were unable to drink. Cafe didn’t open for coffee til 8am and the water vending machine wasn’t working in the lobby.
Once you got your head around the ‘concept’ - for work it was ok. Quiet room was excellent.
Stayed in May 2025
Reviewed: 18 May 2025
Ines
CroatiaFor short stays it's perfect especially because of central location!
Stayed in May 2025
Reviewed: 16 May 2025
Keith
United KingdomI missed having daylight and a window, if someone was claustrophobic, they may not like it.
The location was brilliant. The reception area was very clean and smart, with lots of check in terminals and staff on hand to assist. The bedroom had everything that was needed and was very comfortable.
Stayed in May 2025
Reviewed: 16 May 2025
Karina
BrazilSmall room without windows.
Good location; comfortable bed and good shower
Stayed in May 2025
Reviewed: 15 May 2025
Stephanie
United KingdomNice aesthetic but not enough practicality with the lack of chairs and desk
Convenient location Does the job of providing an overnight stay in central London
Stayed in April 2025
Reviewed: 15 May 2025
Giada
ItalyIbna Wars helpful
Stayed in May 2025
Reviewed: 15 May 2025
Victoria
IsraelThanks to Ibna
Stayed in May 2025
Reviewed: 15 May 2025
Mishaal
Saudi ArabiaCarpet at the corridors needs cleaning or to be replaced
The Friendly Staff at the property especially Mr, Lucky at reception. Very clean room . Good Value considering the location and proximity of main attractions
Stayed in May 2025
Reviewed: 14 May 2025
Carol
United KingdomNothing...it was perfect.
The cleanliness and sense of security and the ability to store my luggage on the day of my departure was an unexpected bonus.
Stayed in May 2025
Reviewed: 14 May 2025
Alex
AustraliaThere were no windows in our room which was challenging but it forced us to get out and about to explore which is a good thing.
The location of this property is outstanding, so central. While they do not have many amenities in the rooms (mini bar, hair dryer, iron) they have rooms available for ironing and for ‘beauty’ that have hair dryers which is really helpful.
Stayed in May 2025
Reviewed: 14 May 2025
Scepanovic
LuxembourgRoom was too small and didn't have windows or balcony, and ventilation was automatically going off after one hour. No AC so without ventilation it was too hot and hard to breathe. Nothing else was in the room except beds and bathroom.
Location.
Stayed in May 2025
Reviewed: 13 May 2025
Amy
United Kingdomwe originally had a room on 2nd floor and when we arrived back around 11pm the room was vibrating with the bass from the club underneath. was like being in there. we were moved to a room on the 8th floor and that was ideal.
simple rooms, good air con, nice ambience in hotel. really good location for central London
Stayed in May 2025
Reviewed: 13 May 2025
Martyn
United KingdomA bit minimalist - no glass for water or a chair in room BUT fantastic value and very quiet. Coffee was in short supply
All was fuss free and very easy.
Stayed in May 2025
Reviewed: 13 May 2025
Tracey
United KingdomEverything we needed at an affordable price for a prime location in London. Would definitely stay here again.
Stayed in May 2025
Reviewed: 13 May 2025
Wiktoria
AustriaThe hotel's location was absolutely excellent, and the property itself offered a wonderfully calm and peaceful atmosphere – a welcome contrast to the energy of London, making it ideal for relaxation. The staff were also very friendly and helpful. I found the room to be very comfortable, and I was pleasantly surprised to receive a complimentary upgrade to a larger room. Overall, it was a thoroughly enjoyable stay, and I would highly recommend this hotel.
Stayed in May 2025
Reviewed: 13 May 2025
Ashvin
CanadaPillow needs improvement and ventilation can be made better
The hotel is very centrally situated close to theaters and shops. Facilities were great as well as staffs especially Ibna very helpful.
Stayed in May 2025
Reviewed: 13 May 2025
Bergmann
CanadaObayed was awesome and very helpful!
Stayed in May 2025
Reviewed: 12 May 2025
Michaela
United KingdomLocation, location, location. When you know what to expect from Zedwell hotels (or similar budget brands), you’ll book over and over again. Perfect location for ‘I’m only going to sleep there’ city breaks. I prefer to book a double room for solo travel and have everything I need for a reasonable price.
Stayed in May 2025
Reviewed: 12 May 2025
Sune
United KingdomN/A
Great location, feels fresh and contemporary.
Stayed in May 2025
Reviewed: 12 May 2025
Sharon
United KingdomHad to leave the bathroom mirror on as room was too dark during the night in case we needed to get up in the night to use the bathroom
Central location, quick check I'm, friendly , helpful staff. Modern, clean, comfortable rooms/bed. Quiet
Stayed in May 2025
Reviewed: 12 May 2025
Ibrahim
Netherlandspay for luggage
clean
Stayed in May 2025
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content