As I attended the Hotel off-season mid-Oct, both hotel Bars were closed; this was not a problem for me, but it could be a problem for others. The hotel did not also notify us of these closures prior to or at check-in.

All the staff were so helpful, especially when I was on my own. The breakfast was lovely, and the staff provided amazing support. The property was very clean and had excellent facilities and staff.

Stayed in October 2024

Beds, very uncomfortable.

Stayed in September 2024

Pool closed at approx 6 or 7pm! And it was a adult hotel and you couldn’t sit round the pool in the evenings

Clean tidy and great location.

Stayed in July 2024

Friendly staff, good facilities, close to all local attractions

Stayed in July 2024

The bathrooms need upgradeing

The location was excellent for access to the bus service and beaches. The pool and bar area was lovely and had a good food menu.

Stayed in May 2024

The pool is closing at 18h :(((

It is in the center

Stayed in August 2023

Pool opening hours

The food in the morning, and the beautiful view 😊

Stayed in August 2023

- closing time of the swimming pool ( should be 7 pm at least) - evening meals a little bit too basic

- place - entertainment - hotel staff - swimming pool

Stayed in July 2023

Breakfast was included, however not the best and lacked any sort of fresh fruit etc

Good Hotel, Friendly staff in a very good location for Malia

Stayed in July 2023

The shower floor After the shower the hole floor is wet

Breakfast, The hospitality and the great staff.

Stayed in September 2022

Wifi was breaking all the time

Stayed in July 2022

There was nothing that I did not like, it is a family friendly hotel and much older than other hotels.

The friendliness, the warmth and the serenity. Though close to the town centre, it was relatively quiet. The ladies were very helpful with helping me locate my relatives, that was my main reason for visiting crete. By the end of the holiday, the ladies were like family. It had a pool table, chess, a swimming pool, ample gardens to relax and unwind. My reservation came with breakfast included.

Stayed in October 2024

Shower

Pool bar

Stayed in July 2024

Unfortunately the food was really bad, breakfast and dinner.Really poor quality of the food and how it was cooked as well. The rooms were not really clean either,we found many hair in the bed and in the pillow cases...Sorry but for me those are BASIC services that a Hotel should give to their guests

I liked the position and some people of the staff but nothing to make our experience memorable(just the barman had great customer service) Doesn't matter how many stars the hotel has,human touch makes the whole difference.

Stayed in August 2023

Great staff, great hotel, good breakfast! Everything was nice.

Stayed in August 2023

Hotel itself proclaims on Booking having parking place in front of the hotel for free, which is really misleading. Hotel does not own any parking place at all and because it's right at city center, you can drive for hours to find some close parking place. Wifi is good only for scrolling thru facebook, don't expect playing videos thru it. As mentioned here several times, shower and bathroom overal is in horrible state. Dinners and breakfasts were OK, but cats present everywhere are begging the guests for food. Lady at the reception behaved more like a teacher - during the arrival, she behaved bossy and told me all the rules and things that are forbidden - to start feeling guilty even before I entered the room. Room floor before my arrival was not cleaned for sure - I found plenty of long woman hairs on the floor. Hotel itself is in very noisy area, drunk people were shouting in the street till early morning and I could hear every word from the next rooms.

Hotel provides general breakfast and dinner services with quite sufficient variability of meals. There's a supermarket almost right in front of the hotels to buy something in case of need. Staff (apart from ladies at reception) was quite friendly and helpfull.

Stayed in July 2023

This review has been hidden because it doesn't meet our guidelines.

Very old rooms, beds were very small and not comfortable, poor breakfast

Pool area, location

Stayed in August 2022

Very helpful and nice people

Stayed in August 2022

Nothing all great.

Food was incredible and the staff were incredibly friendly. Big thanks to Manos the bartender as well, had a great time chatting to him before going out. Would definitely recommend to anyone going to malia.

Stayed in July 2022

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Stayed in September 2024

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Stayed in July 2024

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Stayed in July 2024

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Stayed in August 2023