Sometimes the quality of the food was not very good. For example, potato dishes are not very well prepared, sausages are very tasteless. Booking.com has information that the hotel is 450 m from the beach, but the closest beach is 900 m away. Very inconvenient bus schedule to/from Heraklion.

Very friendly staff. Good value for money, especially considering that they provided a HB (breakfast + dinner) meal package. Cozy two-level room with a balcony with beautiful sea views. Daily cleaning and replacement of towels and bed linen. Events and entertainment for hotel guests. Guests from Great Britain, Germany, Poland.

Stayed in June 2024

Janik ( employer)is the Best:) Hotel is nice and Staff is the best

Stayed in August 2023

Parking wasn't great, but worked out. The stairs. Everywhere stairs. Normally, wouldn't be an issue, but my wife had a cast on her ankle, just before we left, so we made the best of things. It would have been nice to know the A/C was an extra charge. Or just add to the total cost of the room.

Location, building and layout is cool. Nice large rooms. Pool. Included breakfast. Great views

Stayed in June 2023

Difficult access with baby stroller.

Very polite and friendly staff. They did everything to make our stay enjoyable, helped us to find an infant bed even though in booking was said there's no facility for extra cot. Borrowed us a beach umbrella free of charge. Big room with balcony and nice view to the pool. Breakfast and dinner were buffet style and had many opinions. Greek Night and grill on Wednesday evening.

Stayed in June 2022

Loved everything A suggestion to add vegetarian labels at meals would be a great addition but there was plenty of choices for all.

A perfect stay with everything we needed for an amazing holiday. The location and views were great. Staff went above and beyond to make our stay even better. Our room was huge with all we needed, the pool was a excellent addition. The food was fresh and tasty, there were plenty of choices at both dinner and breakfast. We would recommend to anyone, a fantastic price for a super hotel.

Stayed in April 2025

The friendly staff, walking distance to the village, the pool and the big rooms

Amazing week in this hotel, the Bar/hotel manager was really friendly and funny, very good service loved this place the views the bar the pool all amazing thank you

Stayed in April 2025

The air conditioning is paid - 7 EUR per day, keep that in mind! The room was not clean enough, there was a lot of dust both in the room and on the air conditioner. There was no shower gel in the bathroom which was very small and the cabin doors were broken.

The staff was nice, the location was good with a nice view

Stayed in July 2024

Nothing

Great quiet location, beautiful view, friendly staff and ppl of the village, few beautiful beaches near by

Stayed in October 2023

Off the crowds on a small cove, walk to beach, cafe, grocery, and no crowds

Stayed in October 2023

We were not too keen on the juice drinks served for breakfast, but it wasn’t a problem to take our juice to the restaurant. Another thing - not related to that hotel. Agia Pelagia is absolutely stunning, but if you are arriving from Chania, the bus stop is located a few km outside of the town, also if you don’t rent a car (I can only drive in England - badly) it’s not possible to do much sightseeing from Agia Pelagia unless you book an organised tour. There’s a Ktel bus to Heraklion, but the first one leaves at 9.45am if I remember correctly and the last one back to Agia Pelagia is at 10pm. So you have to rely on taxis and a taxi from Heraklion costs about €40, a taxi from the hotel to the intercity bus stop €20. Ktel should definitely try to do more to connect that beautiful village with the rest of the island. Also, be careful with the Psaromoura beach - it’s stunning, but the fish bite there.

Very spacious room, modern design, bathroom with hot water always available, the most amazing view from the balcony. Excellent staff, so friendly and helpful. We went half-board, loved the food, everything was fresh and tasty, and in our opinion there was plenty of choice (gemista - so yummy!). The hotel has a pool with plenty of sunbeds, too. It’s located in a quiet, beautiful location, slightly on a hill, but we regularly hike (even my 72-year-old mum) so it wasn’t a problem for us at all, I think even people with limited mobility could easily manage that location as it’s only a few minutes’ walk from the town centre, beaches, shops and a bus stop. We loved our stay there and would highly recommend that hotel to everyone who loves a relaxing holiday in a beautiful surroundings. Waking up to the sunrise from our balcony was the best feeling possible.

Stayed in October 2023

I had issue only with the doors in the room - not easy to open and not easy to close, need fixing. However, this didn't ruin my vacation since everything else was perfect.

Staff hospitality on high level, breakfast was great, location really calm and surrounded with beautiful beaches.

Stayed in September 2023

Friendly staff good price good place we got breakfast at night because our flight was early in the morning and it means they care about their guests

Stayed in July 2022

This property is on a hill so people with mobile problems. This place is rustic and very Greek. it's not the Hilton so if you like that level of hotel this isn't for you. But if you like smaller hotels with good food brilliant service and a relaxed style this is for you. it's charming and a lil Gem. perfect for lone travellers safe and secure.

I have just come back from a wonderful holiday. firstly the staff where out of this world, cleaning staff front of house and everyone else. if you are looking for a relaxed Adult holiday. Basking by the pool and talking to the other guests. Its the best place for a mingle and a sunbathe. Then in the evening have drinks eat some good food and just take in the lay backed style. obviously the company I had was the best I have met some truly lovely people which made my holiday absolutely magic. I will be returning next year as I have found a gem.

Stayed in June 2022

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Stayed in October 2023

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Stayed in May 2023

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Stayed in October 2022

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Stayed in June 2022

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Stayed in July 2024