Room during second stay stank like cigarette smoke

Stayed in May 2025

No balcony or window to get some fresh air

Everything is nice

Stayed in April 2025

Nothing!

Everything was great, the staff, the services, the internet, and the food. I liked it very much, and I'll stay there for my next trip.

Stayed in April 2025

No a la carte breakfast

Clean, comfortable spacious room; friendly, helpful staff. After I checked out I found my flight was cancelled and returned to hotel and was allowed to use the room until noon. I really appreciated that !

Stayed in April 2025

Excellent & a lot of varieties of foods.

Stayed in February 2025

The breakfast was perfect,there is plenty of choices and the most wonderful things is i like the service of the staffs.

Stayed in April 2025

The hospitality and facilities are very good. I like breakfast served, and a variety of food choices. All the staff were very kind and helpful especially Ocna and Bella. Bella helped me with smooth checked-In. Although i arrived very early at 10.30am, she helped with finding an available room to rest early without extra charges. I wasn't expecting that, I totally wanted to just register and leave the luggage behind so that I could go to the nearest mall. But she offered to directly check in the room instead.

Stayed in April 2025

None

Breakfast so good , the enviroment pool , staff very helpfull , friendly and polite .

Stayed in April 2025

One of the best hotels I’ve stayed at. The pillows and bed were extremely comfortable goose down and I had the best sleep of my life . They only things they need to fix are the check in as it takes around 13 minutes per person and I waited in line for 45 minutes. They should also limit the amount someone can ring the doorbell. The kid next store kept running in and out of the room and ringing their bell but it’s so loud it sounded like mine. There should be a limit of once per minute

Stayed in April 2025

So nice

Very good

Stayed in March 2025

Difficult to get smoking room and had to wait a little longer during check-in.

Like the spacious room, cleanliness, great breakfast spread and very friendly staff. Now there is a newly opened massage outlet at the back which is so convenient.

Stayed in February 2025

The frequent switching on and off of the Air conditioners was disturbing and affected sleep. The road outside is also narrower due to some construction but not the fault of the property.

Courteous staff. The property is well maintained and clean. Good breakfast spread.

Stayed in March 2025

cheaper rates

satisfactory and will come again

Stayed in March 2025

The area right next to the hotel might not appear to all (fine for us and it seemed safe still). The street in front is currently a massive building site for their rapid transit system (you won't hear much though due to good windows). Pool closed early at 6 PM due to Ramadan (normally the pool is 6AM - 9 PM). Pool seems a bit shallow and small for such a huge hotel though. If you don't reserve a room with breakfast included, adding the breakfast later is 200K Rp per person which is the price of lunch for 3 people in an okay Indonesian restaurant. So if you want breakfast, better get it included in your reservation.

Location is central, next to Chinatown and close to the originally Dutch old town (Kota Tua). Chinatown starts right at the back of the hotel and it is walkable to the central square of Kota Tua. We were upgraded to better rooms and they were really spacious and comfortable. Staff is very friendly and accomodating. The hotel seemed extremely clean and not particularly worn out. Sound proofing of windows is decent (we even stayed during Ramadan). Transportation to and from the airport is easy enough, price with the Bluebird taxi app only about 10 EUR.

Stayed in March 2025

The hotel washroom supplies lack a lot of things. The breakfast didn't taste good.

The hotel provided the full range of Dove products for showers.

Stayed in March 2025

Lovely happy staff .

Stayed in March 2025

I wish they can make the glass windows clean

I was really happy with the hotel I was staying at; the service was excellent, and the rooms were incredibly comfortable.

Stayed in February 2025

No

All

Stayed in February 2025

Location is surrounded by old area

Staff

Stayed in February 2025

Nil

Not Applicable

Stayed in February 2025

Clean, comfortable, great breakfast

Stayed in February 2025

Perfect

Location and clean

Stayed in February 2025

The bathroom could be cleaner.. yellow n black everywhere.. mold.. as if it wasn't cleaned every time the pax checked out.. just take a used toothbrush and brush the yellow spot, it takes only a while.. before it gets black n moldy

Location

Stayed in February 2025

nothing

everything

Stayed in January 2025