Cleanliness level are not good enough. Mold on shower heads and other bathroom fittings was not a good sight.

The location is excellent. The courtesy and supportive staff were great. The breakfast spread was good too.

Stayed in April 2025

The lady at the reception named ‘Sweety’ was terrible. She needs to be either in the restaurant or some other department as I felt her skill set wasnt for front desk. I dnt have anything personal against her she seems to have a lovely smile but just not meant for reception duties for a five star hotel. She screwed up my checkin and checkout with simple instructions. I booked my stay last minute from Dubai and dnt want my parents to be charged. I called up reception not sure which lady picked up and told me to send me card details along with my PIN number to some random email for payment. The email address wasn’t a lemon tree address. I dnt feel safe doing that. The next day I spoke to the general manager who seemed really smart and nice about paying in advance. Guess what? — he told me due to govt bank regulations I am not allowed to give them my card details for a payment I have to use my card myself which made me feel the lady at the reception who I spoke to was shady. When I reached the hotel sweety was there and I asked her to give me a receipt for my checkin after I pay the full amount for three rooms she dnt give me any receipt. I instructed her to pls remember at my checkout not to charge me again. Again at checkout Sweety forgot who I was and asked me to pay some amount not stating what it was for and couldn’t remember if I paid at check in and had to call a colleague to check the system. I dnt feel sweety had a skill set for the reception ecsp not for guests payments. Pls keep someone more suitable for this post as the reception is the first impression for any clients who enter hotel. Pls note: I dnt usually complaint but I felt this was important and if I dnt address it sweety will keep repeating the same mistake — Laziness and not paying attention to simple details.

I loved the spacious room, the food and the staff in the restaurant. I really appreciated the general manager and even the cleaning boy who came to clean the room. He was very sweet and honest and it was so touching to see the hotel hire deaf and dum cleaning staff. Over all for the affordable prices and location my time in lemon tree for great.

Stayed in March 2025

Rooms can be done up and smell a bit more fresher and airy. It did have some musty smell when you enter.

It was very close to most things especially food and shopping.

Stayed in January 2025

Staff ,, hygiene

M here only because of the location

Stayed in December 2024

Questions or detailed documents to provide for foreigners at the time of check in.

Stayed in December 2024

All good.

All good.

Stayed in December 2024

Good spa

Stayed in November 2024

Room service and housekeeping requests take a really long time. A la carte orders at the Citrus were only so-so...and took very long to come.

The property is beautiful...rooms are large and so is the bathroom. Even without asking, we were given an upgrade to the top floor with a great view of the lake. Staff are courteous! We very very happy. Plan to go again

Stayed in November 2024

At Rs. 5348.16 that I was charged, breakfast should have been included.

The cleanliness of the room was good. The floor was dusty though.

Stayed in October 2024

A fall in level of service. Could be due to the extra maintainance work going on. Better to avoid till the are back up to their previous standards

Location. Staff trying to help

Stayed in September 2024

Separate bed and brake fast not available

Stayed in April 2024

The staff were slow , the WiFi was terrible and they ask for more price for faster WiFi

Location and comfy bed

Stayed in March 2024

brreakfat, buffet, good room

Stayed in February 2024

WIFI limited to only two devices. Some of us who travels with more than one laptop, with an iPad and at least two mobile, it phones the guest has to purchase WIFI, which is not good for a 4* hotel.

Nice staff

Stayed in January 2024

Service was not good in restaurant

Location

Stayed in February 2024

Service charge of 10% on every billed item

Location close to my office

Stayed in January 2024

Pillows were hard as rocks. All the male staff asked me to give them trip advisor reviews CONSTANTLY. I don't have an account and I felt so rude but staff should not be asking hotel guests to review them at every moment. All the front desk staff and female staff were very nice and helpful! Location is great.

Food was great.

Stayed in November 2023

This time the room was clean and the staff was very helpful. The asian restaurant food was good. Chiefs are great.

Stayed in December 2023

the room was not as clean as expected. they did not make arrangement for the additional bed.

Breakfast was good, and the dosa was good. the staff was friendly

Stayed in November 2023

The rooms need to be refreshed with paint. All caulking in the bathroom was black. There was iron and ironing board.

Great location for me. Breakfast was good but should be changed up on a daily basis.

Stayed in October 2023

Problem checking out early

Accommodations

Stayed in October 2023

Mattress are worn out , and not comfortable, please change

Stayed in October 2023

Fosset fixed on wrong side in Bathroom. Housekeeping could be improved especially in Hotel Rooms

Na

Stayed in September 2023

Front desk people - not friendly Room - very very small and not clean , bed quality bad spring , bathroom too small Overall room is very small NOT WORTH 8500 rs for a single day not even breakfast was included

Location And the LIFT

Stayed in September 2023