Expensive and not very modern for 5 stars, slow/unreliable service when calling for services

Good location, clean

Stayed in May 2025

Food

Good

Stayed in April 2025

Food service is really bad with staff shortage although taste is good, housekeeping not upto the mark with great of improvement needed. Fitments and pillows have ran their lifespan it seems.

Overall, location of the property is very good with access to beach.

Stayed in May 2025

service of staff and food options

in breakfast very less options for veg. Also staff service is not good.

Stayed in April 2025

dirty windows,

Stayed in April 2025

Swimming pool not working.

Breakfast

Stayed in April 2025

Location,

Stayed in April 2025

They didnot give me room directly , they said rooms are not available but you can try booking online and starngely it was avaible in booking.com , How is it that rooms are available online but hotel staff cannot give the room directly to customer ?? strange policy !!

Clean and comfortable

Stayed in April 2025

check in was terrible with another guest next to me was continuously yelling at ur staff but nobody could stop him. lady who was checking me in abruptly left and guy came and completed it. nobody smiles. zero human touch. zombie front desk. check out at 12 all counter busy doing check inns. y u cant tell these early arrivals to sit at sofa and respect people who are following hotel schedule. if i come at 12 noon will u allow me to check in. then why such favors for others. check out guy said will email me invoice still haven’t received it. room charge i paid with cc and room service with cash. still no copy received. very bad experience overall.

Location, Room view, Bed, door man, security staff, hk

Stayed in April 2025

The bad: 1. Staff: Heavily understaffed expect service to be slow. The response of few of the staff also didn't make me feel I was in a Five Star property. 2. Cleanliness and condition of the property: We had to get one of our rooms changed as the bathroom shower was defective and the bed was dirty. 3. The worst part: As I have already mentioned I went there to celebrate my 1st wedding anniversary I had texted them to decorate the room as a surprise for my wife when we get back from shopping during the day. And guess what? To my utter shock it wasn't there. Nothing.

Was there for 3 nights with my family for my 1st wedding anniversary. I had seen the reviews before booking and hence my expectations were very low. Here are my thoughts about the property. The good: 1. Location- Located on the Juhu beach with direct access to the beach you get breathtaking views of the beach be it in the morning with a cup of coffee in your hand or enjoying a majestic sunset or even at night with the cool breeze blowing across the property. 2. A few of the staff were very helpful. Rest I will describe in the bad part. 3. The food: With a wide variety of cuisines the food was really good. Be it the the morning buffet or midnight meal the food never disappointed.

Stayed in April 2025

Pool had a foul smell and was not operational for the majority of our stay of 11 nights .

Location

Stayed in April 2025

Liked the location only. One chef was good. Dislike the room not upto date of 5 star. The kitchen staff are poor hospitality. I ordered food to the chef JP 2 hours before time if my dinner but no one even bothered. When I asked than they cooked. I starved . The travel person cheats on me. The fare for 6 hours he asked me to pain on drop off by hotel Taxy. Cheating. I will never ever stay there again. I will not recommend to any friends and family.

Stayed in April 2025

Think the rooms were dated and probably need modernising. Carpets should have been cleaner and some broken tiles in the shower.

Nice lobby area and nice beach area

Stayed in March 2025

Staff not up to the standard. Not familiar with their work. Very poor customer service

Excellent location

Stayed in March 2025

Breakfast not great, specially the Indian food! We missed The complimentary happy hour by 10 min (next to our room). The hotel has a casino feel to it. And with security to go through every time.

Location, room view. Close to restaurants and airport.

Stayed in March 2025

Lack of response from the front desk ..no one to pick up calls from the room...lot of young who failed to smile on any occasion.... Lot more changes required in training and the attitude of the reception... Gave us a Room with part sea views and part building... Had to demand a change, however they tried to sell a dud room for which we'd paid extra for the sea views... Make sure of the room at booking time.

Location, space

Stayed in March 2025

Dirty reception rooms, poor menu choices.

The room was fine but the facilities in the hotel leave much to be desired. Dirty reception rooms, limited menu choice in restaurant. We had to eat at the Marriott Hotel down the road.

Stayed in February 2025

Paid extra for King room with ocean view. arrived to be told not available despite having a receipt. given a twin room instead - which I agreed to at the time. Ocean view: yes if you sat on a sofa and turned 180 degrees. disappointing.

Stayed in March 2025

I was very disappointed with the attitude of the staff member that was at reception on our last day. She had a real abrupt manner and humilated me. She had no customer service skills and spoke to me impolitely. This came as a surprise as everyone has been really friendly to us and treated us with great respect. As an Independent travel agent, I was very upset. I will not be returning to your hotel and sadly will not recommend it to my clients.

Check in staff at arrival was very professional and welcoming. Yashvi gave us a complimentary upgrade and was so nice and friendly. The rooms were nice, with a great view of the beach. We even watched the sunset from our room. Dev was also very professional and conceiage staff were all very helpful.

Stayed in March 2025

Staff

Location

Stayed in January 2025

The housekeeping and hotel staff seemed really occupied and they could do with more staff

Location was great

Stayed in December 2024

Chilled air condition.. no control from room. Air condition control switch in the room is just for show. Temperature always remain 20 degree irrespective of whatever you do. Technician said it’s a centrally controlled and we cannot do anything.

Nothing as compare to 5 star..

Stayed in March 2025

No comment

Location

Stayed in February 2025

They need a bit of renovation. Tha lobby and few other ground areas have become old . Need modern touch

Lokes the pool area.

Stayed in January 2025