The hotel is beautiful: the tropical gardens, the bridge to get to the beach, the rooms are nice, but...the staff is soulless, zero passion, zero customer service skills, zero extra mile. These people shouldn't be working on a 4-star hotel as customers have expectations when booking on a place like this. Not good value for money. Very limited breakfast buffet offer. I won't ever be back again and I won't suggest it to anyone.

I chose this hotel for its location on the beach. I stayed here 7 years ago and I had beautiful memories but this time all I could see was that everything got worse, from staff to amenities, from food to cleanliness.

Stayed in April 2025

Breakfast was great but the service and staff were extremely poor!! Slow and rude - often forgot the order even when you repeat twice. Same with the room service The room was not cleaned before the check in - had to change rooms

Location and view is amazing - the facilities are good and well maintained

Stayed in April 2025

It was a very nice stay . Location is good Service is good Food is good Everything is good Was little woried about the negetive reviews, but it was nothing like that.

Stayed in March 2025

The rubbish directly under the balcony of room 406 needs clearing and something needs to be done about the smell of sewage which makes it hard to enjoy the balcony. Check-in was a joke took 2 hours and had to speak to various members of staff who did not really help and most of the time we were just sat waiting being ignored, in the end Riviya sorted my check-in and got me room 406 the next day so a big thank you to Riviya. There was a man working in the waterfront restraunt i do not know his name but he was bald with glasses, he made dining uncomfortable he was like a food police officer looking at your plate to see how much food you had took from the buffet. The food was average some dishes were really nice mainly sweets. Choice of food in the buffet is quite limited compared to 5 star buffets for example if you want a western breakfast your options are cereal, bread/toast and a boiled egg.

Great resort, if you go for a luxary room go for a upper level room lower level luxary rooms are depressing, room 406 is the best room and in my opinion it is the best room in the resort. The Coco Wood room was also good. The menu prices are fair for a 4 star. If you have any issue see Riviya she sorted all my ussues regarding my stay. I will definately stay at the resort again me and my wife actually miss the place.

Stayed in April 2025

Property is on slope. So for elderly people like me it puts lots of load in going to various facilities

Stayed in March 2025

Clearly customer service and cleanliness is not a priority. Instead probably weddings were the priority as there was something on every day, which meant that most days the main pool was shut which was quite inconvenient for guests. Rooms were not kept very clean (e.g. the bed sheets were stained and lots of hairs found around the room). The customer service was not great, the reception staff were not interested in helping much, similarly with the pool staff.

Location was great and the resort is nice. Breakfast was nice and the staff at breakfast were nice

Stayed in February 2025

Cleanliness is very poor

Location and facilities

Stayed in February 2025

It was an awesome location of the property and beautiful property but needs maintaining we were given rooms on the side but there is need to refurbishment of the room interior and bathroom Other wise staff is excellent Food is ok not too good not too bad Facilities are excellent 3 swimming pools and health club all are awesome Night view is awesome only if they could keep daily events to keep us all entertained Over all good experience will rate it at 6 out of 10 though as it was not completely value for money

Stayed in January 2025

Most things were either falling apart or slightly grimey. With a spruce up and a bit more attention it could be amazing

Looks amazing, great location , very picturesque and some seemingly good amenities

Stayed in February 2025

Terrible food, especially the breakfast buffet. Too expensive overall

Premium property, right on the beach. Gym, pool & studio were excellent. Nice spa on premises.

Stayed in December 2024

Yes

Stayed in January 2025

The staff was not welcoming, with a few exceptions in the bar and security. When I arrived I stood right in front of the reception and nobody even looked at me for a couple of minutes. Most of them seemed quite clueless to be honest. The first room I got had an incredibly springy, old mattress, luckily the staff managed to give me another room with a better bed. The cleanliness in there was however so and so, with dust, dirty windows, mirrors and spotty towels etc. The restaurant was alright, the tandoori items are nice, but don't order the kimchi salad. It's just raw cabbage with some sweet Chinese sauce on it. Nothing to do with kimchi. At check out there was the same confusion among the staff and everything moved very slowly, while the receptionist was running around with his nose dripping, and napkin constantly in hand while handling cash and documents. Not very nice. With the help of some manager I guess, I checked out. Later in the day the hotel calls me and tells me that I have to leave my room and pay my bill?? I explained that I had already done so hours ago, to which she said that she was just double checking and hung up on me. No apology or even goodbye... It's a shame since the stay was ok, but there are these few things that just ruin it somewhat and make you feel that you wouldn't want to come back or recommend it.

Very nice fitness facilities and location close to the beach. The pools were fairly clean and situated quite comfortably around the resort, so it didn't feel very crowded.

Stayed in January 2025

Paid for a massage but wasn't very good. Service by poolside was slow at times.

Lovely pool. Gym facilities were decent though small. Very attentive staff to greet and checkin

Stayed in January 2025

The first room offered to us had a strong unpleasant smell, as if it had recently been painted or had been closed for a long time. In the new room, which we had no problem switching to, the view was terrible—actually, there was no view at all, as a wall was right in front of our room. If you're looking for privacy, this room is a good choice. However, if you enjoy a good view, I would recommend avoiding this one

A good resort in general, very close to the beach. The breakfast is good, though not incredible. The employees are kind and happy to help. The ambiance is calm with no noise, making it perfect for families and couples

Stayed in December 2024

alll

Stayed in December 2024

Major flaw lies in the cleanliness. The kettle in the room was dirty and stinking. The breakfast tables had ants. The tables and chairs in the resort were not clean. That sense of premium stay is missing.

Major plus is the location of the resort. Both river and sea views are excellent. Food quality is good with multiple options . The property has 3 pools which are well maintained.

Stayed in November 2024

The Wifi did not work. We did report it to the team, and they tried checking. However, we couldn't connect to a seamless wifi throughout our stay

The resort is beautiful, extending gracefully across a vast and scenic landscape, quite close to the beach.

Stayed in November 2024

House keeping bad. Need to call then 5 time for room cleaning on 10/11

Food was good

Stayed in November 2024

The overall experience was amazing from location, accessibility to the beach, the ambience to the service.

Stayed in November 2024

can be better

can be better

Stayed in August 2024

Now for the things which can improve a. During my entire stay, the wifi never worked. The first room we were given (301) as well as this room had wifi issues with no signal even after signing in. b. The food is horrible and has no variety or taste. The breakfast has literally one non veg option only and the veg ones are very mediocre and repeated almost every two days. The Ala carte dinner is way too expensive and mediocre for the price. Luckily there are better restaurants nearby where you can go and eat.

Overall, this is a fantastic resort to stay in if you want to move away from the hustle and bustle of a city and spend time in a tranquil and beautiful place. The room we were given (406) is very spacious and had a great view of the sea as well as the gardens. It was well maintained and clean. I don't think any other room in this block will come close to 406's balcony as shown in the video. The service was prompt and the staff is very courteous and helpful. Except for the dining area where they seem understaffed in the evening so it takes a lot of time. The pool is excellently maintained and clean and the beach is just two minutes walk away. To conclude, it was a great, calm and peaceful staying experience in North Goa and I would recommend this place to anyone who wants to just chill rather than sight see and move around Goa. (Takes 90-100 minutes from Airport, 45 minutes from Anjuna, 60 minutes from Baga Calangute - they have tied with a local agency to provide cabs and two wheelers for rent)

Stayed in October 2024

The non-veg options were very poor and needs a major uplift. The front desk staff could be a little more friendly and provide some information on places of attraction, tentative charges of the car rentals etc. There was a cold response from one of the staff members when I asked a question about what the typical charges would be for a car rental. I don’t think customers would hold Riva accountable for providing information about a third-party service provider.

Location of the resort, safe and easy access to the beach is an highlight.

Stayed in September 2024

Property is away from the sea separated by a creek. Except the stream facing rooms all the other rooms were ordinary facing rooms facing the garden or the pools.

The restaurant offered a great breakfast spread & the room service was too prompt & friendly.

Stayed in August 2024

We booked 2 rooms months ago but yet didn’t get the rooms together. They informed us that, it is subject to availability.This was bit disappointing.

Location. Food. Service.

Stayed in July 2024