According to my expectations for 4 star hotel ,it wasn’t clean . Hair dryer didn’t work as well. No coffee or water it wasn’t in room

Big rom and nice staff . Good breakfast , free parking

Stayed in July 2024

Excellent

Stayed in April 2025

The room I was given was extremely small (approximately 3x3 meters), leaving no space for two people to move comfortably. All the furniture was crammed against the walls, with no adequate room for luggage, which is far below any reasonable hotel standard. Upon reviewing the room layout map, it was evident that this was the smallest room in the property, despite my booking indicating otherwise. Given the unacceptable conditions, I had no choice but to leave the hotel at night and look for alternative accommodation. This caused significant stress, inconvenience, and additional expense.

location

Stayed in January 2025

Booking.com completely let us down by failing to secure our original booking in central Rome, then putting us in this awful hotel an hour from the city center. We ended up paying for taxis every day, and honestly, for such a big company, it’s shocking that they have zero control over their hotels. In the end, all their rep, Michael, could do was apologize while we were left out of pocket and our holiday—planned a year in advance with leave taken from work in the UK—was ruined. An absolute disgrace. The room was spacious with a balcony, but the carpet was filthy and clearly hadn’t been cleaned in ages. Breakfast was a joke—just bread, butter, and jam. Worst of all, the plumbing was a nightmare. The bathroom reeked of sewage 24/7, and even with the door shut, the stench was unbearable, keeping us awake for three nights. When we complained, the staff admitted the owner knew about the smell but chose to ignore it to cut costs. I’m not writing this review out of spite—I just don’t want anyone else to suffer like we did with Booking.com and this awful hotel. Imagine landing after midnight, only to find out your booking was canceled while you were still in the air. No place to go, stranded in a foreign city. This is the nightmare we faced, and I wouldn't wish it on anyone.

The staff are friendly, but there really should be a 24/7 receptionist. By 10 p.m., all the staff are gone, and the hotel turns into a ghost town. I honestly don’t understand how this place got a high rating—it definitely doesn’t deserve it.

Stayed in September 2024

Dirty carpet in the room - The staff has not been using a vacuum cleaner for a very long time. Despite we booked a room with separated beds, we received a room with a double bed. The area the hotel is located in is horrible and unsecure. We parked our car in the hotel parking courtyard with fence and gate, but still the car was robbed during night, ended up with broken rear door window, and things were gone. The staff helped us to contact local carabinieri station, but shortly after they accused us that we arrived with the window already broken and we made the whole thing up. I strongly do Not recommend this place.

Bed was clean and comfortable, but this is the only + I can mention regarding this hotel.

Stayed in May 2024

Nothing. Everything is bad at this place. Dirty rooms, overpriced and I don't know where are the 4 stars they say it is. You pay 100 € per night for what???

Stayed in April 2023

Dear Sir/Madam, I booked a room for two guests (my cousin and her husband) for 4 nights (12-16 Oct.) at Cervara Park Hotel (Confirmation: 2107846544). The hotel's safe box was broken, and therefore they had hidden their money at the top of the closet. On 14th when they checked their money, 850 Euro plus 300 dollars was stolen. The strange thing is that the people at the reception were not cooperating at all. They said they could not contact the hotel manager because it was Saturday. They had a camera installed on top of the door's room, and it was easy to see who went inside that room during that time except for the guests. However, the people at the reception brought up some excuses that they could not figure out who went inside the room. They were not responsive and closed all the ways to contact the hotel manager. We tried several times via email and phone, but they always refused to respond. I called them personally several times, and they hung up the phone on me. Therefore, the guests reported the issue to the Police and documented everything. This is an unusual case; first, why the safe box is broken in a 4-star hotel? second, why can the guests not contact the manager? and why the reception desk refuses to help them out? Please let me know how I can follow up on this case. Best, Behnood

The WiFi and the beds were good.

Stayed in October 2022

Other long stay group guests disturbing holiday relaxing deep into the night 2 AM. This was a pure liability causing left accommodation 1 day earlier.

Nice community rooms.

Stayed in May 2022

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Stayed in February 2025

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Stayed in January 2024

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Stayed in September 2023

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Stayed in September 2022

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Stayed in March 2025

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Stayed in September 2024

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Stayed in October 2022

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Stayed in September 2022

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Stayed in September 2022

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Stayed in July 2022