Skip to main content
  1. Hotel reviews homepage
  2. Italy hotel reviews
  3. Tuscany hotel reviews
  4. Florence hotel reviews
  5. Reviews of c-hotels Diplomat

Reviews of c-hotels Diplomat This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Via Luigi Alamanni 9, Santa Maria Novella, 50123 Florence, Italy

#55 of 382 hotels in Florence

Guests' Choice

Review Score

Based on 453 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.3

  • Location

    9.4

  • Facilities

    9.1

  • Staff

    9.5

  • Value for money

    9.0

  • Free Wifi

    8.8

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

Read more– opens a dialog box
Write a Review

Showing 1 - 25

  • Reviewed: May 12, 2025

    8.0
    Florence May 25
    • Leisure trip
    • Couple
    • Smart Double
    • Stayed 3 nights
    • Submitted from a mobile device

    There are no blackout blinds in the rooms, and we had very loud upstairs neighbours, which we could hear. The location is great for the airport transport onlu 20 min. You are 20/25 min away from all the main sites. This became annoying as our trip progressed and the more tired we got!

    The hotel feels modern with a lovely breakfast and happy hour. Lovely notes left by staff and a leaving present were very thoughtful. The bed was comfy, and the shower was good.

    Stayed in May 2025

  • Reviewed: May 11, 2025

    10
    Fantastic - would 100% recommend
    • Leisure trip
    • Couple
    • Smart Double with City View
    • Stayed 3 nights
    • Submitted from a mobile device

    Everything! Location, the room, the staff.

    Stayed in May 2025

  • Reviewed: May 11, 2025

    9.0
    Great stay opposite Train station
    • Business trip
    • Family with young children
    • Smart Double
    • Stayed 1 night

    The Location is great as we had a train to catch, also its close the the trams and easy to get to the centre. WIll definitely stay again.

    Stayed in April 2025

  • Reviewed: May 11, 2025

    9.0
    Well positioned and comfortable hotel with added extras of super helpful staff and very tasty breakfast.
    • Leisure trip
    • Travelers with friends
    • Smart Double
    • Stayed 1 night
    • Submitted from a mobile device

    Excellent staff - keen to please and to make the stay enjoyable. Great breakfast. Excellent bar facilities. Well positioned. Comfortable rooms.

    Stayed in May 2025

  • Reviewed: May 9, 2025

    10
    Great Ambiance , exceptional reception staff and very welcoming . Ideally located and value for money :) fully recommend
    • Leisure trip
    • Couple
    • Smart Double
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing particular

    The property is just opposite to central station . The ambiance is so good and the way they welcomed us and thanked us also very different and exceptional way of greeting someone . The settings in the room were great . Very clean and excellent reception staff .

    Stayed in May 2025

  • Reviewed: May 9, 2025

    10
    The front desk staff were amazing. They were very welcoming and extremely helpful
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    na

    Location to the main train station across the street

    Stayed in May 2025

  • Reviewed: May 9, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Smart Double
    • Stayed 2 nights
    • Submitted from a mobile device

    Best location. Best service. The room is clean and the bed is comfortable.

    Stayed in April 2025

  • Reviewed: May 8, 2025

    8.0
    Nice stay
    • Leisure trip
    • Couple
    • Smart Double with City View
    • Stayed 1 night
    • Submitted from a mobile device

    Pool and rooftop closed

    Modern

    Stayed in April 2025

  • Reviewed: May 7, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Smart Double
    • Stayed 4 nights
    • Submitted from a mobile device

    Only few things but nothing major: shower outdated. As the hotel is very close to the train station, we can hear trains (but this is the downside of being in a central location).

    Very clean, and we got a specious room. The bathroom is also a large size and nice except for the shower cabin that was too small and outdated. Very convenient location close to the train station and 10 to 15 minutes from major attractions. Staff is very helpful and respectful. Nice gesture from the management: At check-in, we got a nice welcoming note and a nice gift at check-out. I do recommend this place.

    Stayed in May 2025

  • Reviewed: May 6, 2025

    10
    Great stay, fab staff, perfect location
    • Leisure trip
    • Couple
    • Smart Double
    • Stayed 6 nights
    • Submitted from a mobile device

    Nothing to dislike

    The staff are lovely. Spotlessly clean Breakfast choice Location

    Stayed in May 2025

  • Reviewed: May 5, 2025

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 2 nights
    • Submitted from a mobile device

    My room is located away from the main street, so it's quiet, but it's also next to the elevator, could hear every movement of the elevator. The room is also a bit small, I could bear it as I travelled alone.

    Great location, next to train/bus/tram stations. The room is clean, with a lot of small details to make you feel welcomed. Very nice hotel.

    Stayed in April 2025

  • Reviewed: May 5, 2025

    10
    Fantastic value. And top notch service. Very efficient and helpful.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Location was great, but the staff was even better. Very friendly and helpful.

    Stayed in April 2025

  • Reviewed: May 4, 2025

    10
    Amazing
    • Leisure trip
    • Couple
    • Smart Double
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing to dislike

    Nice, we loved everything about the place. The staff were amazing, the room itself. They left us a pasta bag as a gift. We liked this act of kindness so much. The lobby was cozy and comfortable, cleanness of the place is good as well. Highly recommended.

    Stayed in April 2025

  • Reviewed: April 29, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Smart Double
    • Stayed 4 nights

    The location was super close to the main train station and the tram stop from the airport, however it wasn't the loveliest location. It felt very chaotic and didn't have the historical vibe you get in the city centre.

    The design of the hotel was lovely and modern. The staff were so friendly and helpful. The room was very clean and had everything we needed.

    Stayed in April 2025

  • Reviewed: April 29, 2025

    10
    The staff is outstanding, and the location is convenient for all your needs.
    • Leisure trip
    • Family with young children
    • Smart Double
    • Stayed 2 nights
    • Submitted from a mobile device

    It is a beautiful location, conveniently situated near everything. The staff are friendly and professional.

    Stayed in April 2025

  • Reviewed: April 28, 2025

    8.0
    Great hotel. Nice and helpful reception.
    • Leisure trip
    • Couple
    • Smart Double
    • Stayed 3 nights
    • Submitted from a mobile device

    Some unknown machine noise at midnight.

    The room was beautifully designed with great taste. The bed and the armchair were both very comfortable. The entryway cabinet was very practical and convenient. Both the room and the bathroom were very spacious. Housekeeping kept everything impeccably clean every day. Overall, an outstanding hotel.

    Stayed in April 2025

  • Reviewed: April 27, 2025

    8.0
    Fab stay
    • Leisure trip
    • Couple
    • Smart Double
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Great location, lovely hotel

    Stayed in April 2025

  • Reviewed: April 27, 2025

    10
    Great location!
    • Leisure trip
    • Couple
    • Smart Double
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Excellent hotel in great location!

    Stayed in April 2025

  • Reviewed: April 24, 2025

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Smart Double
    • Stayed 1 night
    • Submitted from a mobile device

    This is the only hotel that we can find wigo hair dryer :) The staff was amazing; especially thanks to Oshini!

    Stayed in April 2025

  • Reviewed: April 24, 2025

    10
    We enjoyed our stay and will be back.
    • Leisure trip
    • Couple
    • Smart Double
    • Stayed 4 nights
    • Submitted from a mobile device

    The bathroom/shower was small

    It was clean, comfortable. Locations was good for walking everywhere. We had breakfast included and it was amazing. Huge variety of foods and drinks

    Stayed in April 2025

  • Reviewed: April 22, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Smart Double
    • Stayed 3 nights
    • Submitted from a mobile device

    Beside train station and 10 min from all the attractions

    Stayed in April 2025

  • Reviewed: April 22, 2025

    10
    Enjoy your stay at Frinze!
    • Leisure trip
    • Couple
    • Smart Double
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing!

    Staff were very neat and friendly. The location is close to the train station and also easy to reach the airport by tram. It’s a less noisy hotel with almost quiet corridors and rooms.

    Stayed in April 2025

  • Reviewed: April 22, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Smart Double
    • Stayed 9 nights
    • Submitted from a mobile device

    Nothing ... Everything was superb

    Fabulous hotel & staff ... Reception brilliant & extremely helpful... The hotel is right beside the main train station & a lot of bus tours meet in this area before heading off to their relevant destinations ... Breakfast was superb & Adriajik/Giulia were simply lovely, pleasant & very helpful sorting everyone out ... Even day lunches were provided for days out if you had to leave early for the tours ... Just give them a little notice in advance. Would really recommend this hotel ...

    Stayed in April 2025

  • Reviewed: April 21, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Smart Double
    • Stayed 2 nights
    • Submitted from a mobile device

    The location is perfect next to the train station.

    Stayed in April 2025

Showing 1 - 25

We Price Match
We Price Match
Low rates • No booking fees • Find something cheaper? We'll refund the difference!

Guests also reviewed these properties: