Via Luigi Alamanni 9, Santa Maria Novella, 50123 Florence, Italy
#55 of 382 hotels in Florence
Guests' ChoiceBased on 453 hotel reviews
9.1Cleanliness
9.2
Comfort
9.3
Location
9.4
Facilities
9.1
Staff
9.5
Value for money
9.0
Free Wifi
8.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 12, 2025
Sarah
United KingdomThere are no blackout blinds in the rooms, and we had very loud upstairs neighbours, which we could hear. The location is great for the airport transport onlu 20 min. You are 20/25 min away from all the main sites. This became annoying as our trip progressed and the more tired we got!
The hotel feels modern with a lovely breakfast and happy hour. Lovely notes left by staff and a leaving present were very thoughtful. The bed was comfy, and the shower was good.
Stayed in May 2025
Reviewed: May 11, 2025
Marina
United KingdomEverything! Location, the room, the staff.
Stayed in May 2025
Reviewed: May 11, 2025
Luke
MaltaThe Location is great as we had a train to catch, also its close the the trams and easy to get to the centre. WIll definitely stay again.
Stayed in April 2025
Reviewed: May 11, 2025
Amanda
AustraliaExcellent staff - keen to please and to make the stay enjoyable. Great breakfast. Excellent bar facilities. Well positioned. Comfortable rooms.
Stayed in May 2025
Reviewed: May 9, 2025
Sajid
United Arab EmiratesNothing particular
The property is just opposite to central station . The ambiance is so good and the way they welcomed us and thanked us also very different and exceptional way of greeting someone . The settings in the room were great . Very clean and excellent reception staff .
Stayed in May 2025
Reviewed: May 9, 2025
Shenita
United Statesna
Location to the main train station across the street
Stayed in May 2025
Reviewed: May 9, 2025
Yilin
ChinaBest location. Best service. The room is clean and the bed is comfortable.
Stayed in April 2025
Reviewed: May 8, 2025
Roberto
ItalyPool and rooftop closed
Modern
Stayed in April 2025
Reviewed: May 7, 2025
Suzanne
CanadaOnly few things but nothing major: shower outdated. As the hotel is very close to the train station, we can hear trains (but this is the downside of being in a central location).
Very clean, and we got a specious room. The bathroom is also a large size and nice except for the shower cabin that was too small and outdated. Very convenient location close to the train station and 10 to 15 minutes from major attractions. Staff is very helpful and respectful. Nice gesture from the management: At check-in, we got a nice welcoming note and a nice gift at check-out. I do recommend this place.
Stayed in May 2025
Reviewed: May 6, 2025
Geoffrey
United KingdomNothing to dislike
The staff are lovely. Spotlessly clean Breakfast choice Location
Stayed in May 2025
Reviewed: May 5, 2025
Jasmin
BelgiumMy room is located away from the main street, so it's quiet, but it's also next to the elevator, could hear every movement of the elevator. The room is also a bit small, I could bear it as I travelled alone.
Great location, next to train/bus/tram stations. The room is clean, with a lot of small details to make you feel welcomed. Very nice hotel.
Stayed in April 2025
Reviewed: May 5, 2025
Stephen
United StatesLocation was great, but the staff was even better. Very friendly and helpful.
Stayed in April 2025
Reviewed: May 4, 2025
Wail
Saudi ArabiaNothing to dislike
Nice, we loved everything about the place. The staff were amazing, the room itself. They left us a pasta bag as a gift. We liked this act of kindness so much. The lobby was cozy and comfortable, cleanness of the place is good as well. Highly recommended.
Stayed in April 2025
Reviewed: April 29, 2025
Alexandra
United KingdomThe location was super close to the main train station and the tram stop from the airport, however it wasn't the loveliest location. It felt very chaotic and didn't have the historical vibe you get in the city centre.
The design of the hotel was lovely and modern. The staff were so friendly and helpful. The room was very clean and had everything we needed.
Stayed in April 2025
Reviewed: April 29, 2025
Jesica
United StatesIt is a beautiful location, conveniently situated near everything. The staff are friendly and professional.
Stayed in April 2025
Reviewed: April 28, 2025
Yun
TaiwanSome unknown machine noise at midnight.
The room was beautifully designed with great taste. The bed and the armchair were both very comfortable. The entryway cabinet was very practical and convenient. Both the room and the bathroom were very spacious. Housekeeping kept everything impeccably clean every day. Overall, an outstanding hotel.
Stayed in April 2025
Reviewed: April 27, 2025
Sharon
United KingdomNothing
Great location, lovely hotel
Stayed in April 2025
Reviewed: April 27, 2025
Daniel
United KingdomNothing
Excellent hotel in great location!
Stayed in April 2025
Reviewed: April 24, 2025
Burcu
TurkeyThis is the only hotel that we can find wigo hair dryer :) The staff was amazing; especially thanks to Oshini!
Stayed in April 2025
Reviewed: April 24, 2025
Tina
United StatesThe bathroom/shower was small
It was clean, comfortable. Locations was good for walking everywhere. We had breakfast included and it was amazing. Huge variety of foods and drinks
Stayed in April 2025
Reviewed: April 22, 2025
Patrizio
CanadaBeside train station and 10 min from all the attractions
Stayed in April 2025
Reviewed: April 22, 2025
Hesam
IranNothing!
Staff were very neat and friendly. The location is close to the train station and also easy to reach the airport by tram. It’s a less noisy hotel with almost quiet corridors and rooms.
Stayed in April 2025
Reviewed: April 22, 2025
Keith
United KingdomNothing ... Everything was superb
Fabulous hotel & staff ... Reception brilliant & extremely helpful... The hotel is right beside the main train station & a lot of bus tours meet in this area before heading off to their relevant destinations ... Breakfast was superb & Adriajik/Giulia were simply lovely, pleasant & very helpful sorting everyone out ... Even day lunches were provided for days out if you had to leave early for the tours ... Just give them a little notice in advance. Would really recommend this hotel ...
Stayed in April 2025
Reviewed: April 21, 2025
Rtimm2
United StatesThe location is perfect next to the train station.
Stayed in April 2025
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