Spa and the treatments were amazing. Restaurants and the bar were also really good.

Stayed in May 2025

Gym could use a few more pieces of equipment.

Nice and comfortable hotel. Great breakfast.

Stayed in April 2025

There were only 2 irons at the facility.

The breakfast was amazing, the staff was accommodating & very helpful. Walking distance to transportation that we took.

Stayed in October 2024

Location

Staff and food.

Stayed in October 2024

Does not give the experience of being in Como.

Great service, very clean and very helpful staff.

Stayed in October 2024

No bin facilities at the pool area for families with kids or babies - not ideal for nappies etc The surface area at kincho is not ideal for prams or buggies or wheelchairs - it is very uneven The tea and coffee facilities in the room weren’t refreshed during our stay and there was no milk provided for these No sit on balcony in deluxe room Not told about car parking charge until end of stay

Food and drinks service very good in kincho Good facilities

Stayed in August 2024

Almost nothing

Convenience, friendly staff, very clean and tasty food

Stayed in August 2024

There is an ironing room so you have to go and find it and it is set up for right handed people so very irritating for a left hander- wasn’t impressed with this lack of service in a hotel of this quality

The pool area was very nicely laid out and there were plenty of places to sit in the hotel and the spa was lovely too

Stayed in July 2024

Staff

Stayed in July 2024

Availability of taxis was a problem.

Room was ok, good size It was Modern. Concierge was very helpful.

Stayed in July 2024

The location wasn’t great. Also when we tried to take our dog on the ferry into Como we were turned away because in Italy it’s against the law not to have a muzzle for your dog regardless of the size or breed this included a taxis ordered by the hotel and bus and train services.

We brought our dog and I had requested a room on the ground floor but we were given a room on the fourth floor even though they said it would have a balcony you couldn’t let the dog on it as there was no way of stopping her from going all the way from one end of the communal balcony to the other. The first time I let her out she went straight into next door but luckily it was the housekeeper and not the guest. Also no bins outside for dog waste so had to walk out of the hotel grounds to find one. Overall the room was really comfortable especially the bed and the air conditioning was excellent which was very important as it was very hot when we were there. Bathroom also excellent and very clean and modern with ample towels and toiletries. One of the best highlights was the pool there was never a problem getting loungers or towels etc. Another highlight was the Kitchen restaurant this was exceptional everything about the experience the food the staff and the wine exceeded our expectations.

Stayed in July 2024

Location and price, behaviour of the guy in the outside restaurant

Breakfast

Stayed in July 2024

bathroom, Shower was dangerous ,was not room I ordered in food was good one day bad the next on same order

breakfast

Stayed in July 2024

The insects!

everything was perfect

Stayed in June 2024

family stay, great pool, but not very well located if you need to go to the center or around the lake, not close to any attraction, not close to the ferry, no restaurants nearby

nice pool, pleasant moments, didn't try breakfast and restaurants, very well equipped rooms

Stayed in June 2024

Ants in my room - and they couldn’t get rid of them…

Breakfast was good and room Service wa sgood

Stayed in June 2024

Restaurant expensive so didn’t eat there of an evening very often. When we did, we were the only people in there even though it was a weekend.

Good location. Close to ferries. Superb breakfast, had everything. Staff friendly and helpful.

Stayed in May 2024

The location of the hotel is a bit shady if you ask me ... going outside during the night to see the lake seems like walking in the bad outskirts of the city. Also, the view is not that great. You cannot see anything from the hotel balcony so it is not worth paying extra for the balcony. To be honest, it seems to be a bit too pricy compared to other 5 star hotels from Europe ... but maybe it is the Como effect :)

The hotel is very nice. Rooms are clean. The bed and pillows are top tier quality. Breakfast is amazing.

Stayed in April 2024

Every where you see lizards exactly in your balkony, our room haved big balkony but we cant use it because of lizards.

Its very good location, staff is very nice and kind, restaurant have a very nice food

Stayed in October 2023

Nothing but the location

Everything but the location

Stayed in October 2023

Nothing

Front desk staff were very friendly. They gave me an early check in for 10am. Hotel blast was great and room had ample amenities and was clean

Stayed in October 2023

The hotel is quite old but room is clean. The supervisor at Kitchen Restaurant was so eager to serve his regular customer behind us, that he left us waiting for a table and didn’t come back with any answer. Finally a waiter came and told us the restaurant was fully booked.

Special thanks to Giulio Bertoldi, the Resident Manager. We called earlier to book a table at the Michelin star’s restaurant, Kitchen Restaurant and the person over the telephone confirmed our reservation. Upon checking in, we discovered to our horror that no reservation was made. After we were told it was fully booked, we had no choice but to walk in the rain to another restaurant nearby. Giulio who was informed by the restaurant’s staff, came quickly to apologize and offered us a discount at the restaurant. We are very pleased with his response as a manager to try rectify such an unpleasant situation.

Stayed in September 2023

Too far to travel to Como and public transport by boat or bus finishes too early to allow late night dining in town. Taxi and Uber very limited availability.

Small facility with good restaurants on site

Stayed in September 2023

The pool area and grill were very good

Stayed in September 2023