Via Cennini 4, Santa Maria Novella, 50123 Florence, Italy
#250 of 382 hotels in Florence
Guests' ChoiceBased on 455 hotel reviews
8.3Cleanliness
8.7
Comfort
8.6
Location
9.4
Facilities
8.2
Staff
9.1
Value for money
8.2
Free WiFi
8.7
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End of dialog contentReviewed: 10 May 2025
Lynda
United StatesGreat location, great breakfast. Flat pillows.
Stayed in May 2025
Reviewed: 2 May 2025
Mark
FinlandThe bathroom was really too small, it didn’t have any place to put toiletries on. Also, the place had a massive mosquito problem, meaning that it was impossible to keep the window open (and the airco didn’t work) - not nice.
Perfect location, next to the train station, and immediately close to the city centre. It’s a good location as ‘home base’ for exploring the city.
Stayed in May 2025
Reviewed: 26 April 2025
Davit
ArmeniaThe room was too small, for a bigger guy it could be a problem.
The location is perfect, staff is pleasant, the breakfast was ok, cappuccino was wonderful.
Stayed in April 2025
Reviewed: 24 April 2025
Michael
United StatesVery clean including no dust under the bed. The only complaint were the morning eggs which were usually very dry.
Stayed in April 2025
Reviewed: 13 April 2025
Kate
AustraliaVery convenient location for the train and conference center. Large room, very clean. Breakfast was very nice.
Stayed in April 2025
Reviewed: 13 April 2025
Samej
United KingdomThe hotel is very well placed, just a few minutes from the train station and an easy 10 minute walk into the city centre. The next street over also had a great selection of bars and restaurants. The staff at the hotel were friendly and helpful and my room was clean and comfortable. It had everything I needed but a little soulless.
Stayed in April 2025
Reviewed: 29 March 2025
Antonetta
United KingdomThe room was very good and probably the best view of the city from our balcony. We took our dog 🐕 with us, which was no trouble at all. The staff were polite, accommodating, and helpful. We were very close to all the sites, and the train station was just 2 minutes away ideal for visiting the other cities nearby .Breakfast was good, enough to choose from for both of us. Car Park was just a little tight but very handy. There are plenty of places to walk the dog early in the morning and last thing at night. My only criticism was that the shower was a bit tight. Other than that, we had a good time. Would definitely return to that hotel again.
Stayed in February 2025
Reviewed: 14 March 2025
Liam
IrelandLocation was central and very near the Station.
Stayed in March 2025
Reviewed: 8 March 2025
Inga
LatviaRoom was clean, but furniture renovation would be useful.
Excellent localisation, close to T2 tram from airport, in city center, right next to the congress center.
Stayed in March 2025
Reviewed: 27 February 2025
Saida
IndiaThe room is too small
The location is very near to train station.
Stayed in February 2025
Reviewed: 3 February 2025
Ginelly
CanadaThe location is excellent; you can walk to the main attractions, including a 5-minute walk to the train station. The breakfast is very good
Stayed in January 2025
Reviewed: 12 January 2025
Jagdish
SingaporeExcellent location and was very clean.
Stayed in December 2024
Reviewed: 17 December 2024
Holly
United StatesThe shower curtain was gross. Because of the air flow, it blows into your body while you’re showering, so you know that’s happening to everyone else too. That’s gross.
Close to the pick up point for tours, and within walking distance of most attractions. Pillows were nice and full. Bed was comfortable. There was a little bench in the bathroom to put toiletries or clean clothes. Good floor space for doing exercise.
Stayed in November 2024
Reviewed: 5 December 2024
Maria
United KingdomThe shower was a little cramped, but water pressure was great.
Really convenient location and we had a beautiful room with a view of the Duomo from the balcony.
Stayed in December 2024
Reviewed: 3 November 2024
Sreenivas
IndiaOld style furniture. No minibar. Not much facilities inside. Cannot open balcony due to mosquitoes. Lift was under repair.
Perfect location, very close to the station. Clean Room.
Stayed in October 2024
Reviewed: 10 October 2024
Alan
CanadaBreakfast was plain. Cleaning staff was busy and took a bit to get a clean table. Had to wait for coffee a couple times as staff was not watching pot to have more made.
Hotel was clean, room was clean, staff was nice breakfast was decent.
Stayed in October 2024
Reviewed: 9 October 2024
Shan
United Statesbathroom shower installation was botched ( part fell off) but with good water pressure and warm. breakfast was not good. would never book breakfast rate as it's not really papalatable. while breakfast is generally underrated in the area, this was partparticularly not high quality. even espresso was not good foul smell from corner of room timers on hallway lights were very short- made it a bit spokey
excellent location near trains safe provided umbrellas for use which way very needed staff were friendly bag storage was a plus although they were kind to let us check in early beds comfy rooms clean
Stayed in October 2024
Reviewed: 23 September 2024
Vineethan
IndiaThe toilet room should have had a floor drain.. The shower curtain should be longer to prevent water spill to other areas.. the lift has noise when operated
Breakfast was good.. nice traditional decor.. convenient location
Stayed in September 2024
Reviewed: 21 September 2024
Sonia
United StatesThere are a few cheaper rooms that have not been updated and may cause sudden problem, like neglected water leaks in bathrooms.
The location was centric so that walking to attractions was very pleasant 👌
Stayed in June 2024
Reviewed: 17 September 2024
Jocelyn
AustraliaNone
Near the train station. So many restaurant, supermarket and others
Stayed in September 2024
Reviewed: 14 September 2024
Nancy
United StatesGreat location. Friendly helpful staff.
Stayed in September 2024
Reviewed: 10 September 2024
William
United KingdomBreakfast was a reasonable selection, and the staff were very helpful. Reception staff could try and smile when greating clients and be more helpful. The staff that look after the rooms should re stock supplies when advertising tea and coffee making facilities within the rooms. Also, the reception staff paid they have run out of tea and would need to order more, but the tea is available for breakfast. Not good customer service.
Stayed in September 2024
Reviewed: 1 September 2024
Nhu
United StatesParking-small parking space, there is a street parking across from hotel, make it really difficult to enter and exit. I was instructed by staff to park at the spot by gate, another guest from hotel was mad and came and yelled at me that he couldn’t get it due to where I park. There were two other cars, which could exit and entered without issues the night before and in the morning, it was him who drove the long big Mercedes which made it difficult for him to drive in. It was a staff directed me where to park my car (about 2 mins before that guest came toward me and scared me - small tiny girl). Safety lightning - I didn’t like motion sensor lights in the hallway. I understand and respect “saving energy”, I would feel more comfortable/safe if the lights in the hallway always on. Imagine the elevator door open and everything is so dark…you can’t see anything until you are making a move.
Room meets our expectations, location is good, 15 mins from main attractions and many restaurants near by.
Stayed in September 2024
Reviewed: 27 August 2024
Ace
United StatesLocation is great. Very clean
Stayed in August 2024
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