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  5. Reviews of Hotel Palazzo Vecchio

Reviews of Hotel Palazzo Vecchio 3 stars

Via Cennini 4, Santa Maria Novella, 50123 Florence, Italy

#250 of 382 hotels in Florence

Guests' Choice

Review score

Based on 455 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.6

  • Location

    9.4

  • Facilities

    8.2

  • Staff

    9.1

  • Value for money

    8.2

  • Free WiFi

    8.7

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Showing 1 – 25

  • Reviewed: 10 May 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night

    Great location, great breakfast. Flat pillows.

    Stayed in May 2025

  • Reviewed: 2 May 2025

    8.0
    Basic hotel, good for exploring the city.
    • Business trip
    • Couple
    • Double or Twin Room with Cathedral view
    • Stayed 5 nights
    • Submitted via mobile

    The bathroom was really too small, it didn’t have any place to put toiletries on. Also, the place had a massive mosquito problem, meaning that it was impossible to keep the window open (and the airco didn’t work) - not nice.

    Perfect location, next to the train station, and immediately close to the city centre. It’s a good location as ‘home base’ for exploring the city.

    Stayed in May 2025

  • Reviewed: 26 April 2025

    9.0
    Overall the hotel is comfortable and with a pleasant atmosphere.
    • Leisure trip
    • Solo traveller
    • Small Single Room
    • Stayed 5 nights

    The room was too small, for a bigger guy it could be a problem.

    The location is perfect, staff is pleasant, the breakfast was ok, cappuccino was wonderful.

    Stayed in April 2025

  • Reviewed: 24 April 2025

    8.0
    Great place and were happy with our selection.
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 4 nights

    Very clean including no dust under the bed. The only complaint were the morning eggs which were usually very dry.

    Stayed in April 2025

  • Reviewed: 13 April 2025

    7.0
    Very convenient, clean and spacious place to stay
    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 6 nights

    Very convenient location for the train and conference center. Large room, very clean. Breakfast was very nice.

    Stayed in April 2025

  • Reviewed: 13 April 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The hotel is very well placed, just a few minutes from the train station and an easy 10 minute walk into the city centre. The next street over also had a great selection of bars and restaurants. The staff at the hotel were friendly and helpful and my room was clean and comfortable. It had everything I needed but a little soulless.

    Stayed in April 2025

  • Reviewed: 29 March 2025

    8.0
    Great location 👌
    • Leisure trip
    • Family with young children
    • Double or Twin Room with Cathedral view
    • Stayed 4 nights
    • Submitted via mobile

    The room was very good and probably the best view of the city from our balcony. We took our dog 🐕 with us, which was no trouble at all. The staff were polite, accommodating, and helpful. We were very close to all the sites, and the train station was just 2 minutes away ideal for visiting the other cities nearby .Breakfast was good, enough to choose from for both of us. Car Park was just a little tight but very handy. There are plenty of places to walk the dog early in the morning and last thing at night. My only criticism was that the shower was a bit tight. Other than that, we had a good time. Would definitely return to that hotel again.

    Stayed in February 2025

  • Reviewed: 14 March 2025

    8.0
    Very pleasant
    • Leisure trip
    • Solo traveller
    • Small Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Location was central and very near the Station.

    Stayed in March 2025

  • Reviewed: 8 March 2025

    9.0
    Superb
    • Business trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Room was clean, but furniture renovation would be useful.

    Excellent localisation, close to T2 tram from airport, in city center, right next to the congress center.

    Stayed in March 2025

  • Reviewed: 27 February 2025

    7.0
    Good
    • Business trip
    • Solo traveller
    • Small Single Room
    • Stayed 1 night
    • Submitted via mobile

    The room is too small

    The location is very near to train station.

    Stayed in February 2025

  • Reviewed: 3 February 2025

    8.0
    Overall, it's pretty good! Recommended
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 2 nights
    • Submitted via mobile

    The location is excellent; you can walk to the main attractions, including a 5-minute walk to the train station. The breakfast is very good

    Stayed in January 2025

  • Reviewed: 12 January 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 2 nights
    • Submitted via mobile

    Excellent location and was very clean.

    Stayed in December 2024

  • Reviewed: 17 December 2024

    8.0
    Great!
    • Leisure trip
    • People with friends
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The shower curtain was gross. Because of the air flow, it blows into your body while you’re showering, so you know that’s happening to everyone else too. That’s gross.

    Close to the pick up point for tours, and within walking distance of most attractions. Pillows were nice and full. Bed was comfortable. There was a little bench in the bathroom to put toiletries or clean clothes. Good floor space for doing exercise.

    Stayed in November 2024

  • Reviewed: 5 December 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The shower was a little cramped, but water pressure was great.

    Really convenient location and we had a beautiful room with a view of the Duomo from the balcony.

    Stayed in December 2024

  • Reviewed: 3 November 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    Old style furniture. No minibar. Not much facilities inside. Cannot open balcony due to mosquitoes. Lift was under repair.

    Perfect location, very close to the station. Clean Room.

    Stayed in October 2024

  • Reviewed: 10 October 2024

    9.0
    I would definitely return and recommend to others.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast was plain. Cleaning staff was busy and took a bit to get a clean table. Had to wait for coffee a couple times as staff was not watching pot to have more made.

    Hotel was clean, room was clean, staff was nice breakfast was decent.

    Stayed in October 2024

  • Reviewed: 9 October 2024

    7.0
    Great value. no frills. would probably use again though...
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    bathroom shower installation was botched ( part fell off) but with good water pressure and warm. breakfast was not good. would never book breakfast rate as it's not really papalatable. while breakfast is generally underrated in the area, this was partparticularly not high quality. even espresso was not good foul smell from corner of room timers on hallway lights were very short- made it a bit spokey

    excellent location near trains safe provided umbrellas for use which way very needed staff were friendly bag storage was a plus although they were kind to let us check in early beds comfy rooms clean

    Stayed in October 2024

  • Reviewed: 23 September 2024

    9.0
    Decent place to stay in
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 2 nights
    • Submitted via mobile

    The toilet room should have had a floor drain.. The shower curtain should be longer to prevent water spill to other areas.. the lift has noise when operated

    Breakfast was good.. nice traditional decor.. convenient location

    Stayed in September 2024

  • Reviewed: 21 September 2024

    7.0
    I was moved from a very uncomfortable room that did have bathroom leaks to a very lovely room. They were very apologetic
    • Leisure trip
    • Group
    • Small Single Room
    • Stayed 3 nights
    • Submitted via mobile

    There are a few cheaper rooms that have not been updated and may cause sudden problem, like neglected water leaks in bathrooms.

    The location was centric so that walking to attractions was very pleasant 👌

    Stayed in June 2024

  • Reviewed: 17 September 2024

    8.0
    Good place to stay. Nice location.
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 2 nights
    • Submitted via mobile

    None

    Near the train station. So many restaurant, supermarket and others

    Stayed in September 2024

  • Reviewed: 14 September 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Great location. Friendly helpful staff.

    Stayed in September 2024

  • Reviewed: 10 September 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast was a reasonable selection, and the staff were very helpful. Reception staff could try and smile when greating clients and be more helpful. The staff that look after the rooms should re stock supplies when advertising tea and coffee making facilities within the rooms. Also, the reception staff paid they have run out of tea and would need to order more, but the tea is available for breakfast. Not good customer service.

    Stayed in September 2024

  • Reviewed: 1 September 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 2 nights
    • Submitted via mobile

    Parking-small parking space, there is a street parking across from hotel, make it really difficult to enter and exit. I was instructed by staff to park at the spot by gate, another guest from hotel was mad and came and yelled at me that he couldn’t get it due to where I park. There were two other cars, which could exit and entered without issues the night before and in the morning, it was him who drove the long big Mercedes which made it difficult for him to drive in. It was a staff directed me where to park my car (about 2 mins before that guest came toward me and scared me - small tiny girl). Safety lightning - I didn’t like motion sensor lights in the hallway. I understand and respect “saving energy”, I would feel more comfortable/safe if the lights in the hallway always on. Imagine the elevator door open and everything is so dark…you can’t see anything until you are making a move.

    Room meets our expectations, location is good, 15 mins from main attractions and many restaurants near by.

    Stayed in September 2024

  • Reviewed: 27 August 2024

    9.0
    It was a comfortable, clean, and helpful staff!
    • Leisure trip
    • People with friends
    • Economy Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Location is great. Very clean

    Stayed in August 2024

Showing 1 – 25

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