Our suite was in a different building with a beautiful courtyard but we had to use the stairs because the elevator didn't stop at our floor. The beds were. Really firm.

Excellent location especially the Trevi fountain. We enjoyed a caffe/gelato shop and an excellent restauramt.

Stayed in April 2025

Super friendly and helpful staff.

Stayed in April 2025

Honestly is was odd, once we checked-in into the hotel desk with a person with a very rude attitude we were escolte to a building about 2 blocks away, after they show how to get into our suite (5 keys later) they explain that the common areas(living room, dining and kitchen) are share by others guests. Which they were on the last night of our stay. However our two room rooms were spacious and comfortable, but we felt invaded having people so close. This supposed to be a upgraded, I actually paid double the daily rate and BOOKING didn’t adjust it.

Stayed in March 2025

N/A

Location was amazing

Stayed in March 2025

NA

Great location, clean, great facilities, modern

Stayed in November 2024

Elevator-too small, no uniform implementation & unclear policies.

I love that it is clean. But, elevator is very small, no soap dish. My friend's flight got delayed & she arrived late. I asked the front desk on what is the procedure when she arrives. Front desk told me that it is required to have her arrive in the front desk because they are going to check her in themselves. So, I thought I can just sleep & not worry about it. When she arrived I ended up fetching her on the front desk & I am in another street Wrong information endorsement among staff.

Stayed in November 2024

Very tiny elevator

Great location and staff

Stayed in October 2024

Lift, but it's a European lift so it was expected.

The size of the room was spectacular.

Stayed in September 2024

The room we had had been recently renovated and at their other location only 50m from Trevi Fountain.

Stayed in October 2024

The staff weren't really helpful. We needed a taxi to return to the airport in the morning and were told the night before there was no pre booking and to come in the morning. In the morning we were told they couldn't phone a taxi, we had to race with all our luggage to the bus terminal a 30 minute walk away!

The location was amazing. We booked a double room and got upgraded to a suite which was beyond amazing

Stayed in September 2024

Ants in the bathroom, expensive breakfast

Location and size of accommodation

Stayed in August 2024

great location attentive staff clean

Stayed in August 2024

We were lead to another property around the corner with a weird entrance and the tiniest elevator known to man. There was a window but no view, just a building.

The staff was friendly and helpful. The room was updated and clean. It was very close to the Trevi fountain.

Stayed in September 2024

The rooms were amazing, really big and clean. The staff were really helpful as well.

Stayed in July 2024

Loved the Location very central to the best of Rome, The room clean and large

Stayed in June 2024

Elevator - very small, claustrophobic.

Room was excellent. Elevator is very small and airless. Lobby is under renovation.

Stayed in May 2024

Great location

Stayed in April 2024

The room was on the base floor so it was a duplex and had no lift with very tiny stairs. It was difficult to lifgt my luggage to the bedroom. The bathroom ventilation was not great.

Location is great and the Palazzo is Charming. The Staff was very friendly and helpful.

Stayed in March 2024

You needed 4 different keys to open 4 different doors to access the room.

Room was spacious, quiet and very clean. It was in an excellent location for first time travellers to Rome. Easy walking distance to the Trevi fountain, Spanish steps and Pantheon. Easy 10 minute walk to train station to go to the Vatican and Colosseum. The hotel is located in the heart of shopping and outdoor cafes. Staff were very friendly and helpful.

Stayed in March 2024

Nothing.

Great stay. Thank you! We really appreciated the ability to store luggage before/after checkout. They were also very helpful in getting us taxis. Lastly, they accommodated us with a packaged breakfast to-go when we had an early morning tour. Very good service.

Stayed in April 2024

Showers could be repaired and sealed water everywhere leaking

It's so near everything 5mins from trevi fountain,shops,restaurants.

Stayed in February 2024

Lift to small!

Location!!!

Stayed in February 2024

the elevator could be a little bigger

perfect location. the room was clean and big enough and newly renovated. the breakfast was value for money too

Stayed in December 2023

Our room #22 on the 5th floor had an amazing patio and roof top garden. The beds (twins) were not comfortable… falling off the bed frame. The bed snd bath linens were great, too!

Location to Trevi Fountain and walking in Rome was great! Great suggestion to take the Green Bus Tour!

Stayed in November 2023