NONE.

ME & MY FAMILY LOVE THE DINNER & BREAKFAST. WE WERE STUFFED!

Stayed in May 2025

Beautiful rooms overlooking the stunning garden and Lake Biwa. Would recommend this for anyone with any special occasion

Stayed in April 2025

Price a little high

Facilities Happy hours Breakfast

Stayed in May 2025

Everything

Stayed in April 2025

There was nothing to complain about.

Really liked the onsen. The staff were great really friendly and helpful. It was a relaxing day and night for the family.

Stayed in April 2025

* Dinner was decent, not as tasty as expected. There weren't any outstanding dishes except one of the appetizers. * Quite limited places to visit around the area. * Ventilation in the restaurant was indeed, not very good. I recommend taking shower after eating, else your hair would stink.

* The room is quite good and one can see the lake from the hall. * Breakfast had quite a lot of seafood and the grilled seafood was especially tasty & generous. * Friendly staff. * Good onsen with coconut water to drink after. There was sauna as well. * Shuttle pick up and drop off were very useful & convenient, I was able to make the call from the train station upon my arrival (useful since I didn't have Japanese phone number).

Stayed in March 2025

If you didn’t eat at the property it was difficult to find options to eat.

The rooms are beautiful and there is a gorgeous view of the lake. The happy hour was peaceful. The onsen is absolutely lovely.

Stayed in April 2025

We don't like to have BBQ in the hotel because of strong smelling attached to our dress.

We like the location of the hotel.

Stayed in April 2025

Restaurants are not well ventilated.

Awesome facilities, helpful staff, very clean onsen, private onsen in room overlooking Lake Biwa

Stayed in April 2025

The room had a private bath that was exceptional. The view and area was beautiful. The dinner was a traditional kaiseki and tasted great. The staff was extremely accommodating and made our experience pleasant. The shuttle to and from the stations was very convenient.

Stayed in April 2025

The walk from the station is a bit long.

This property is in a beautiful location. The property itself is beautiful. The onsen was life changing. Staff were amazing. Hotel shuttle is a massive time saver.

Stayed in April 2025

There is happy hour and free drinks jn the library which is really great! You get a bottle of water per person, however, if you stay more then 1 night you want to have drinking water outside of the happy hour timeframe, you need to purchase it.. if restaurants can provide free drinking water, why can't a fancy hotel?

Loved the private bath, breakfast and dinner (kaiseki, multiple courses)

Stayed in April 2025

The suite was very clean and had many amenities, but the view was SPECTACULAR. We spent the evening and the morning watching the lake from our private onsen on the balcony, which was one of the most memorable parts of our trip. We also loved the Japanese breakfast buffet in the morning, it was definitely worth it. Highly recommend. Very relaxing and very romantic.

Stayed in April 2025

Nothing

Luxury and service impeccable. Food delicate and beautiful. Private onsen was the best.

Stayed in April 2025

Nothing at all

The view of the garden with two sakura trees, the terrace, the foot bath, the spacious and comfortable private bathroom, the room’s design, the incredibly delicious meals and the fact that there was a private dining room, the magnificent breakfast, the kind and cheerful staff, the cosmetic products in the room, the free minibar and its amazing variety… In short, everything was perfect. Thank you so much for the thoughtful touches and this unforgettable experience.

Stayed in April 2025

Nothing to mention.

Stayed in April 2025

I loved the breakfast, lots of fish options. But wife doesn't really eat fish, so it was only okay for her

Spacious room and amazing view with the private onsen

Stayed in March 2025

The inconsistency of getting a hold of the facilities, we were unable to get a shuttle from them because their phone line was down.

The food was delicious, the rooms were absolutely beautiful, the grounds were so pretty and well kept. I loved the spa services and the staff where helpful and friendly.

Stayed in March 2025

Facilities were overall great!

Stayed in March 2025

we were staying at the restaurant floor so the fish smell was intense

Super attentive staff, spacious rooms

Stayed in March 2025

Zero complaints, everything was perfect.

This spa was AMAZING! The staff are truly exceptional. I booked this place as our 'treat yourselves' part of our Japan trip for a night for my wife and I....and I accidentally booked the wrong night?! I was completely horrified as we had to travel the next day and had other reservations already booked. The staff were able to switch my reservation over to the day earlier and give me the same room for no charge!! It literally saved the vacation and this place ended up being the highlight of the entire trip! Everything is very clean and laid out for you, truly you don't even need to unpack your suitcase. The rooms are nice and the view is amazing. The public onsen was great and the private balcony onsen is an absolute must for a romantic evening/anniversary. The dinner was very fancy (very traditional food) and fun to try so many interesting dishes. Breakfast had a wide spread of anything you could want to fuel up for the day. My wife and I still talk about this experience often and how it was the thing we loved most on our 2 week trip through Japan. I highly recommend! :)

Stayed in February 2025

This is our first time staying at an onsen. We really liked the experience. We enjoyed the private onsen. The staff were great and very helpful. The shuttle bus service is exceptional. We like the Japanese style breakfast and dinner very much. Be sure to include the dinner (half board) when booking.

Stayed in February 2025

None

There is free shuttle bus to and from Ogoto Onsen Station. I just need to call using the phone at the ticket gate at Ogoto Onsen Station. The staff can speak English. The hitel is very big and the onsen facility is good.

Stayed in January 2025

Onsen only 1 option....and a little bit small.

Dinner was so GREAT! I requested Vegetarian Dinner and the hotel prepared superb dinner for me....it's beyond my expectation and all staffs were very nice...I would like to go back again. I also used facial massage and It's good also. So comfortable. There were also provided happy hour which serve snack and drink...it's good...

Stayed in January 2025