rooms were very small

the location of the hotel was excellent

Stayed in May 2025

Rooms very compact - but usual for Tokyo.

Location, friendly staff, ease of checkin and out.

Stayed in April 2025

Didn’t realize it was in the red light district. Good thing my kid thought the girls were just trying to be on TikTok. Just a heads up, girls will line the street leading into the hotel.

Loved the theme of Godzilla. I loved that I could simply walk down and 7/11 was there, the Toho theater and so many food options.

Stayed in April 2025

All great, except, as expected in Tokyo, the room was tiny. However, it was so tiny I doubt it was worth the top $.

Stayed in May 2025

Central location

Stayed in May 2025

The area outside was filthy every morning but was cleaned up well each day.

Room size was good, close to shops, restaurants and transport.

Stayed in May 2025

USB ports to be updated

Very good location and central to landmarks wanted to see. Easy to find restaurants, combinis and entertainment areas.

Stayed in May 2025

Location.

Stayed in May 2025

The room was extremely small, we had 2 suitcases and they could not fit in the room. Really not comfortable. We stayed in other hotels in Japan and although they were small according to Japanese standards, we didn’t have any issues with fitting them in the rooms. Not good value for money, although this was the smallest and the most uncomfy room we stayed, it was also the most expensive.

Great location, clean room, early check in option after subscribing. The staff was also very polite.

Stayed in May 2025

Breakfast is not great. They do not clean the room unless you request it. I know is common in Japan, but for this type of hotel and room price just seems wrong. Staff is very strict with check in and check out time. I had to pay an extra hour just to check out at 12h (world standard), because their check out time is at 11h. They will be flexible only if you join their fidelity program, which makes no sense if you are from Europe and will not travel again to Japan anytime soon. Those small details just make, the overall good experience, a bit worse.

Great location in the middle of Shinjuku district. Room size is ok and bathroom is really good.

Stayed in May 2025

The rooms are very small. Even for Tokyo. Everything was catered for but if you had your suitcase open the entire floor space was taken up. The windows can only been seen if you're standing up or kneeling on the bed. Makes the room feel a bit claustrophobic. There's no real common area simply an overcrowded tiny seating area in the extremely large lobby. It felt soulless.

The view from the rooms was fantastic though you could only see them from a standing position. The bathrooms are a good size with a comfortable shower and bath.

Stayed in May 2025

I wasn't a fan of the area and with hindsight would have stayed in a quieter location. This is one of those hotels where they perhaps struggle to live up to the hype.

This is an iconic hotel in an iconic location but during my time in Tokyo and across the rest of Japan I stayed in much cheaper accommodation which was of a higher standard. It really depends what you are looking for in a hotel, this one is very busy and anyone can come up to the floor with the Godzilla head - you don't have to be a guest.

Stayed in February 2025

Very large hotel, no personal touch. No free amneties like in other hotels in Japan. Strange pillows, not comfortable

Great location in Shinjuku Separated bath, toilettes and sink was useful. Nice view from the room.

Stayed in May 2025

The only thing i felt disappointed was the room size and the limited space to store clothing for the 4 days we were there. I cant complain about the Godzilla head not functioning as we were forewarned when i had booked ahead.

The location was good and central, and the chance to observe the Godzilla head and other paraphernalia. Loads of facilities around as well as food options.

Stayed in April 2025

Location

Stayed in April 2025

Bed was quite small, but possibly this is just the norm in Tokyo hotels.

Really cool fit out. Close to the Shinjuku subway. Staff very friendly and helpful.

Stayed in April 2025

There was no hotel restaurant and bar area was quite small

Good central position to explore all that the Shinjuku area has to offer

Stayed in April 2025

Very small size and small window

Clean and friendly staff

Stayed in April 2025

Rooms too small

Rooms too small, we did not have breakfast

Stayed in May 2025

The bed

Location

Stayed in May 2025

Design/size of room and pillows were uncomfortable.

Location, oversized bathroom

Stayed in April 2025

The area around the hotel is not great. We stayed in a different hotel for the first few days in Tokyo; then ventured to Kyoto for a few days; then returned to Tokyo and stayed at the Gracery with other families. I much prefer other parts of Tokyo and Kyoto. Albeit, I still felt safe walking around this area at night (as a woman), it was QUITE dirty, open 24 hours, and was way too busy. Also, of the 3 places we stayed, these rooms were the smallest and at the same price. I won’t stay at the Gracery again.

The rooms are comfortable and clean.

Stayed in May 2025

Rooms were too small.

Location was really really good.

Stayed in April 2025

Rooms are very small but it is the norm for such a large city.

Location is excellent, lots of great food close by and great transport links. The bed was extremely comfortable and the building was very well insulated so the noise from outside never got in even with window vents open.

Stayed in April 2025