Go from East to West for buffet breakfast. Must reserve breakfast choice and time.

Serenity

Stayed in May 2025

Insufficient lighting from reception to cottage if walking

Reception at check in was great, staff explained the facilities well.

Stayed in April 2025

Nothing

Location is good Spacious room Good facilities Helpful staff

Stayed in April 2025

Staying at the Karuizawa Prince Hotel was a truly relaxing experience. The hotel is nestled in a beautiful forest setting, which gave us a sense of peace and tranquility throughout our stay. The room was very clean and comfortable, and we felt completely at ease. The food at the restaurant was absolutely delicious, and the staff were warm and friendly, making us feel genuinely welcomed. I would definitely love to come back again if I have the chance.

Stayed in April 2025

Slightly confusing instructions on how to get to the hotel initially, but once you got the hang of it it made sense.

Location right by the slopes, private ski equipment area for hotel guests, rental shop was only a 30m walk away too. Convent shuttle bus to get to and from the outlet mall, but its also very walkable/close by!

Stayed in January 2025

Coffee is a necessity. If you drink black coffee, you are all set at this hotel. There is black coffee in the room, as well as in the gorgeous lodge/lobby area downstairs. The coffee downstairs is from a machine, like at a convenience store, but the only choice is black coffee. They didn't even have Blendy Sticks. I'll definitely bring my own next time. Starbucks is nearby, but it doesn't open until 9:00.

This hotel was great! It was within walking distance of the train station, even closer to the shopping center and plenty of restaurants. The view looking out onto the ski slope was wonderful. My favorite thing, however, was the onsen. The indoor and outdoor pools at the onsen were worth the price of the hotel.

Stayed in April 2025

It was supposed to be ski in and out but the hotel rental for snow gear rental is 10min walk away that we can't do the ski in and out.. ironic..

The room was spacious and very comfortable. The bathroom and onsen were lovely too.

Stayed in March 2025

The shower/bathroom set up is a little weird because it is right at the front door, but it was fine.

The East Cottages is like a little cabin. It is not fancy by any means but very cozy, comfortable and clean. Proximity to the ski lifts was fantastic. It was great that there is a shuttle service provided from the cabin to different locations within the property.

Stayed in March 2025

Convenient Right on the ski slopes Watch the slopes from windows of the rooms 6 minutes walk to mall 10 minutes walk to Starbuck

Stayed in March 2025

Facility very old. Functionable, but some place in the room got high humidity. Bed frame easier to get noise.

Convenience, close to outlet and Snowboard training place.

Stayed in February 2025

None

Warm n comfortable

Stayed in February 2025

the ski resort is small. suitable for beginner, kids. for skiers who want to explore many trails, you should find other resorts.

location next to ski slope. bus circulated provided so we can go eat at Shopping plaza near by everyday. very convenient. there's outlet shopping nearby for shoppers/non-skiers. Ritmo ski school is nice. Our kids had fun.

Stayed in February 2025

There is an onsen property tax to be paid onsite, which i wasn't aware of. Breakfast service was slightly slow but that's because we were a big group of 18 pax.

The location of this hotel was great as it's right by the start of the ski slopes and rental shops! It's also linked to the premium outlet mall which is less than 5 mins walk. Very convenient! The Prince property is made up of multiple hotels, and we were lucky to book this hotel as it tied in with our skiing plans. Onsen was great, and the room was spacious for 2 large luggage to be opened at the same time.

Stayed in January 2025

nothing

location was great

Stayed in December 2024

Cost of food in the restaurants.

Great location on the mountain so my family could ski in and ski out. The resort so it is expensive because its 20m from the chair lift. we stayed for 3 nights but it was early in December so snow wasn't great. We saved money by going to local food court, wow the food in the resort was expensive.

Stayed in December 2024

A bit pricy. Small room

Excellent location, free shuttle bus throughout the day, friendly staff

Stayed in December 2024

Lights from the ski slope shone into our room very early

Nice lounge, onsen, view of ski, walking distance to ski slope, breakfast was good

Stayed in December 2024

Not walking distance to Karuizawa station .

The location is near by the factory outlet

Stayed in November 2024

the ceiling and beams was a bit low so I hit my head a couple of times at the living area.

It was a quaint little place with cabins spread out so there was privacy. The cabin was large and spacious. The staff were helpful and already ready to provide transport to and from your cabin.

Stayed in December 2024

The wagyu beef offered at the Teppanyaki restaurant is too oily and expensive. That is why we had dinner at the outlet mall the next day.

The location is good, very close to the outlet mall and it provides free shuttle bus to and fro the hotel and the mall. The room is quite spacious and has a good view of the green outside the hotel. The hot spring facility is wonderful and relaxing. The hotel has a set breakfast menu in its restaurant. If you prefer buffet style, you can request to have breakfast at the Prince Hotel West.

Stayed in November 2024

nope

near to the outlet

Stayed in November 2024

Breakfast is excellent...

Stayed in November 2024

The room furnishings seem dated, beds were abit hard and uncomfortable.

The location and proximity to the outlet mall was fantastic.

Stayed in November 2024

Very close the station and convenience

Stayed in November 2024