Some areas in the room was a bit dimmed.

The ambience and facilities available. Special Tuk-tuk available for short distance trip from Cafe to hotel.

Stayed in January 2026

Nothing everything was amazing

Clean and modern. Spacious rooms and great amenities. Food was amazing.

Stayed in December 2025

The first night’s dinner menu was a little crazy. Too many things going on with flavor profiles that we thought were strange. The second night’s dinner (Italian inspired) was MUCH tastier. We felt a little sorry for the guests who were only staying one night and got the strange first menu. The bakery items were so delicious, I wish we had the opportunity to have more of them at breakfast!

Wonderful hotel. Appreciated the history and philosophy behind the revitalization of the area. We loved the private onsen in the room. The croissants from the bakery were the best we’ve ever had!

Stayed in November 2025

This hotel is amazing, we lived the meals and the environment in the hotel.

Stayed in October 2025

Because it’s located in a nice quiet area, this means, it’s not near the curry centre. I wished they provide shuttle to the city centre or to the bus stop on the main road

The staff! Ever so helpful and friendly

Stayed in December 2025

All good Thank you.

Stayed in November 2025

There wasn’t anything not to like.

My second trip in the last year. And I’ll be back again next year. Great helpful staff, wonderful setting. I love all of the book. And especially the care of presenting local food with great expectations of what you are eating. By the way their Macha donuts at their bakery are wonderful. I also took home a few bags of their special granola. Wish I’d brought more. I’ve been to Japan well over 20 times I highly recommend this lodging.

Stayed in October 2025

Leaving- we stayed 2 nights and it was wonderful. 3 nights would be even better!

We booked this Ryokan/Hotel as a final treat to end our 1 month stay in Japan. Everything about this stay was exceptional! The facilities, the staff, the location. Particular highlights were- the spacious luxurious room, the restaurant meals (with seasonal, local produce) the provision of lovely Yukata, the complimentary drinks and snacks, the private onsen bath (which is all natural spring water straight from the source with no chlorine added) spectacular mountain views of the northern Alps, and amazing care and attention to all the little details.. Exploring the onsen town was magical, with beautiful autumnal walking tracks up the mountainside and little cafes and shops - surprises around every corner. The check-in process was a delightful journey- invited to check in at 12 and to enjoy the cafe and bookstore (cleverly transformed from the old public onsen- keeping baths and shower stands repurposed into reading pits and book displays). This is the perfect place to come to unwind and just be.

Stayed in November 2025

Streets are a bit narrow to drive. Parking is not on site. But glad to have front desk staff and driver to show us parking lot and check in cafe is so cozy.

Hotel has a long and interesting history with a public library. The redeveloped properties are so stylish in decor and room size is good enough with private bath. Staff are very helpful and offered us a welcome drink. Our package is half boarded and it is a great surprise to have a western menu of local ingredients. The restaurant is nicely decorated. It is open kitchen with wood fired stove. The dish presentation is very nice and food quality is superb. Souvenir shop inside Alps Bakery are selling nice goods, cutlery, crockery. It is a very pleasant stay for 5 of us. I would recommend people visiting Matsumoto to try this modern onsen hotel.

Stayed in November 2025

We had a excelent expirience there. From the room til the dinners , including the attention for the staff..

Stayed in November 2025

A little confusing to find your way around

Stylish and comfortable, with plenty of facilities

Stayed in November 2025

Not a huge issue but there was not much to see or do within walking distance. We spent our time relaxing at hotel and onsen.

Everything! Place was gorgeous and modern. We enjoyed the dinner and breakfast, they catered to our specific dietary requirements and you can tell the ingredients were fresh. Private onsen was amazing as well.

Stayed in October 2025

Overall everything was great and the staff was genuinely nice, but it comes with a price.

I stayed here for one day and was overall quite happy. The food was really good and on a level I did not exspect. It was also my first time drinking sake which I enjoyed greatly. Having an Onsen in your room made it quite special.

Stayed in November 2025

Location is a little off the beaten path, but the hotel is a destination in itself.

Excellent staff and service. Great amenities and the bookstore is lovely

Stayed in October 2025

The walking tour.

Beautiful hotel, good food, staff were very friendly. In room bath was fabulous!

Stayed in November 2025

It’s a one-of-a-kind property with a unique concept. The broad facilities were fabulous and included a delicatessen, coffee shop, library, and a fantastic restaurant. The rooms were modern and had everything we needed.

Stayed in October 2025

Only a slight note on the dinner: we expected a more traditional Japanese meal like kaiseki, at least for one evening. Over all the dinner was focussed on western style kitchen, what I didn’t expected and which don’t really fit in the Hotels main focus imho. But besides of this , the quality of the ingredients were excellent.

Extraordinary Place

Stayed in October 2025

We had the multi course seasonal Kaiseki dinner our first night. It was beautifully presented but challenging for our western appetites, and we had a hard time finishing.

Really unique adaptive reuse of a former bathhouse in a charming suburb of Matsumoto. Sublime library theme worthy of instagram. Refined ambiance and wonderful private onsens on the terrace made the stay very special. Complimentary drinks and snacks were available, and Yukatas to wear around the facilities if you choose. Check-in was at the bakery and included a welcome drink and snack. Overall, it was a wonderful stay.

Stayed in October 2025

Excellent room and the experience with the private onsen in the little balcony of the room, while having the mountains view, has been one of its kind. The fine dining dinner which was included in the room rate was also really great and breakfast as well (also included in the room rate).

Stayed in October 2025

Fantastic facility with spacious rooms, an excellent restaurant, and books everywhere! Wonderful staff. We very much enjoyed our balcony hot springs bath overlooking the hills to the west and especially appreciated the hotel's free shuttle ride we took to Sawando, where we caught a bus to Kamikochi (which was amazing, definitely worth a visit). Just a delightful hotel. Please note, the hotel is outside Matsumoto's town center, so you'll want to take a bus or call a taxi to visit the sights, like the Castle.

Stayed in October 2025

Adored our stay at the Jujo. We stayed in the garden twin room annex - we loved overlooking the nearby mountain and the onsen in our room was divine. The food was excellent, particularly the first night. The library nook is also a perfect little quiet oasis. Just a completely relaxing three night stay.

Stayed in October 2025

The public bath facilities was very small quite sparse. There is only one shower and no soap wash shampoo provided so you have to bring from the room, which can be a problem when you’re travelling with a group.

Beautiful design, interesting spaces such as a library, fantastic staff and good service.

Stayed in October 2025

Beautiful property, it was a very unique experience. The staff was excellent!

Stayed in October 2025

Private Onsen, great breakfast

Stayed in October 2025