The room was colder than expected.

The Japanese style breakfast was very generous and delicious. The room was spacious, well decorated and newly renovated. The location is very convenient being just a short walk from the train station.

Stayed in December 2025

Onsen is a bit small as it is a small set up.

I like the onsen silky water, it feel very comfortable.

Stayed in December 2025

Is a little carelessness

Nice personal, good food

Stayed in October 2025

The third bed was not set up when we arrived. When it was set up it was substandard for the price we payed.

Location was great.

Stayed in June 2025

Too close to train station and the road. If you are a light sleeper like me then I would go for an another hotel. The place was old and too much of weird perfume or air spray.

There meal was beautiful, it’s there traditional meal. I enjoyed it but some people might have a hard time because of there’s seafood and fish.

Stayed in June 2025

The onsen was quite old compared to the room. It needs an update.

The room was great, beautiful and clean. The kaiseki menu was exquisite and generous.

Stayed in April 2025

The pillow was too hard. No option for softer pillow. Hotel only provided 2 towels per person. No towels in onsen bath.

Near train station and walking distance to Main Street. Dinner was exceptional with excellent service.

Stayed in May 2025

The dinner and breakfast were very good. Our room was specious and comfortable. The onsen outdoor is recommended. The indoor one is rather stuffy. Appreciate the convenient parking right next to entrance.

Stayed in April 2025

Plain yukata only.

The Onsen Ryokan is close to train station, within walking distance even with 28" luggage. The rooms are spacious for 3 adults. The half board meals are satisfying and delicious. Amenities are easily accessible near Ryokan. Gero Onsen Town is nice and easy to explore around. Near park with rows of Sakura Trees and foot bath pond beside the river.

Stayed in April 2025

Clean and accommodating. Great customer service. Great staffs.

Stayed in April 2025

Only wish you could reserve the onsen to be private

Stayed in March 2025

They should provide milk to buy after onsen

Clean and comfy

Stayed in January 2025

The view in the hotel is not that pretty. Maybe because it was near the station where the scenery is not that visible.

the rooms are very clean and spacious

Stayed in January 2025

Food(both bf.and dinner) are regular nothing interesting compare to the price.

The staff are very helpful especially the reception.

Stayed in November 2024

The futons were already laid out when we checked in (before dinner) so the room was a bit awkward to walk around.

The location is amazing, minutes from the station. We were able to drop off our luggages before check-in and went exploring the town. Our luggages were in our room when we checked in. The room was clean and had the authentic feel. Food was amazing with great attention and service from staff. The onsen was very relaxing and we must’ve picked our times well because we had the place to ourselves. We had no trouble communicating in English.

Stayed in November 2024

Road beside the hotel was quite noisy

Food was delicious and coffee very good

Stayed in August 2024

Staff doesn’t speak English and sometimes is a bit too direct/harsh, felt almost like a military environment, with fixed schedules and strict rules

Extremely close to the station and the main road of the city. Still very quiet and relaxing. Onsen is small but almost always open.

Stayed in August 2024

Environment, food, street view

Stayed in June 2024

Elegantly furnished Japanese style room with fine decoration. Cool to have hot spring water available in bathroom. The dinner and breakfast served are superb. Nice public onsen facilities. Overall experience is beyond expectation.

Stayed in March 2024

No view from windows and public area is very cold.

Location right by train station and shops and firework. Excellent food and onsen. The new room with western beds very comfortable.

Stayed in January 2024

The room was large (since there were 4 of us), but didn't feel big because staff had already laid out all our futons when we checked in, and they stayed out for the whole stay, with the low table and chairs pushed to one side of the room. As we were staying for 2 nights, it would have been nice to have the futons put away during the full day we were there. Also the wifi in the room was patchy and slow.

Great location in Gero, nice traditional room and relaxing onsen baths. The staff were friendly and the food (breakfast and dinner) on both days was excellent; they even did their best to accommodate my vegan sister's diet, she was really pleased.

Stayed in November 2023

Property is very close to the train station, so no shuttle is needed. However the short walk to the property involves going up and down a bridge which makes hauling luggages difficult.

We like the breakfast and dinner, the food is nicely presented and is delicious.

Stayed in September 2023

It really needs a bit of an upgrade.

It was very spacious, the staff were very friendly, it was close to the station and the meals were fantastically presented and yummy!

Stayed in September 2023

Sleeping on the floor is not really my cup of tea, but you don't know until you have tried it. Conveniently situated opposite the station, but a bit far away from the tourist attractions - we were walking. This is not about the hotel - but finding a Japanese restaurant for lunch on a Sunday in Gero is not easy.

The food - Breakfast and dinner was included and was excellent, served by ladies informing us about the dishes. The hot springs common bathing facility - first time trying.

Stayed in September 2023