All was ok and well maintained.

Excellent service and attitude Room spotless Great view All our requests were met by the hotel, pure pleasure. All of the staff was very friendly and happy to help on each question we had. We would like to mention specifically Siyama-san (the concierge) that helped us in the most friendly and professional way with the shipment of our luggage to Tokyo.

Stayed in April 2025

The smell of the room very dump

I liked the breakfast

Stayed in May 2025

Needs renovating in general to bring it up to standards that people expect now. But the product is very well maintained and it was a lovely respite after super modern hotels.

Wonderful older property with very large guest rooms. The staff are super welcoming and helpful.

Stayed in April 2025

Nothing - we enjoyed our stay.

The location of the hotel is great with easy access to train and buses. The hotel staff was friendly and helpful. They helped us make various arrangements. The restaurants in the hotel were all great - great service and food!! Our room was larger than I expected Overall, I would recommend this hotel during your stay in Kyoto.

Stayed in March 2025

The room was a bit outdated

The staff is very helpful and nice

Stayed in March 2025

Nothing

Comfortable beds. Good location. Excellent staff. Good breakfasts

Stayed in March 2025

The beds were not very firm - quite bouncy

So clean, comfortable and lovely staff

Stayed in February 2025

Hotel decorations are elegant but a bit outdated & old.

Excellent service, best concierge, rooms are very clean. Attentive staff.

Stayed in January 2025

Breakfast buffet could have been better. The Japanese breakfasts have small portions, a small piece of fish in most cases.

Great location, comfortable rooms and nice ambiance.

Stayed in November 2024

Great location 10 minutes walk from Nishiki. Very close to central train lines to get around the city.

Stayed in October 2024

Breakfast good

Stayed in October 2024

I guess the description above was both likes and dislikes. Sorry I didn't break them into two answers.

The room was fine but the toilet was a bit out-dated (an old model of toilet. The Japanese breakfast was a bit on the minimalist side of quantity but the quality was good. The location was hard to decipher because from the room on the 8th floor we could not see any landmarks, mountains, towers, nor could we tell if we were facing NESW and that's pretty rare for a "view" of Kyoto. But there were excellent restaurants in walking distance. We ate at the Chinese restaurant before we checkin in, our favorite in Kyoto that we go to frequently even though we found the prices double what we were used to because of the time of year?!?! Shocked!!

Stayed in December 2024

Didn’t like the old fashioned keys for door. Too bulky to carry.

Service very good.

Stayed in November 2024

Had to get taxi but we knew ahead of time that we would need to.

Beautiful and classy. Service in all departments were excellent. Gift shop also!!

Stayed in November 2024

Check out 11 o’clock(like many places in Japan)

Friendly staff Cosy older hotel Very well maintained

Stayed in November 2024

Having to check out.

From the professionalism and kindness of the staff to the absolute beauty of the hotel, I was enraptured for the entirety of my stay.

Stayed in November 2024

Nothing

The only hotel we stayed in in Japan that had soy milk available. Very obliging and helpful staff.

Stayed in October 2024

The welcome at the front desk and the service received from the lady concierge was exceptional,

Stayed in October 2024

All the staff are very polite.

Stayed in September 2024

None

Great deal and value considering the massive size of the room you get for this price for Japan. It’s also super conveniently located within the walking distance of Shijo station. The hotel maybe 20 years old but the room are very well kept and clean. I would totally recommend this place over other similarly priced super small contemporary counterparts. As for the service, I think it’s excellent as expected of a four star hotel. Though I have to mention that I’m a Japanese speaker so I do not know about the English speaking of the staff here but my colleagues seemed to get by with them fine in English!

Stayed in October 2024

Nothing.

Everything. It was how a hotel should be. Very luxurious. Old school. Staff were fantastic, breakfast was fabulous and a great variety. Room was huge, bed comfortable abs bathroom was really good. Loved the walk in shower.

Stayed in October 2024

Only green tea and no milk in the room. Too many bathroom products, not required. My bed was very hard, needs a soft topper.

Breakfast was great. Staff were professional and very attentive. We found Nikko Princess a good location.

Stayed in October 2024

Beautiful hotel

Stayed in October 2024

Hard beds

Nice hotel and good breakfast

Stayed in September 2024