Rooms small, even for Japan.

Quiet but very convenient location. Very attentive staff. Excellent buffet breakfast.

Stayed in May 2025

NOTHING

I liked everything. All the staff at the reception and restaurant were very polite and helpful. At the reception, I really appreciate the help and attention of Carolina, who speaks perfect Spanish. It is great to find someone who speaks your native language in that part of the world. The breakfast was abundant and delicious. This hotel, for the price I paid, really exceeded my expectations.

Stayed in May 2025

Nothing - it was perfect.

We loved our stay at Hotel Niwa! The breakfast was exceptional, the staff extremely kind, and the hotel was beautiful designed with a Japanese touch. We loved the relaxation terrace and the rooftop. Great central location. A little oasis in the heart of Tokyo. We will be back!

Stayed in May 2025

only two washing machines

-Kind staff and good service - Very good breakfast - nice massage chairs - very good toiletteries

Stayed in May 2025

Rooms were a little bit dusty

Amazing breakfast, very kind staff, nice common areas

Stayed in May 2025

Great hotel, staff very friendly. Japanese restaurant was outstanding.

Stayed in April 2025

Room was very spacious compared to most of Tokyo, zen floor was great, bed in the superior double room was huge - maybe a super King bed?

Stayed in May 2025

Amenities, character of the room, kind and helpful staff, two dining options

Stayed in May 2025

spent my birthday here, my partner set up a room with champagne and fruits thanks to the staff! People at the front gave us an early check-in as they saw we were tired after a long Shinkansen journey

Stayed in April 2025

Our room was facing the street and there was some noise from crosswalk.

Great modern hotel with clean modern rooms

Stayed in April 2025

We checked into this hotel on our very first night in Tokyo. It perfectly embodies the spirit of “small but beautiful.” Though the room wasn’t spacious, it was filled with thoughtful design details. Every little amenity conveyed a sense of warm hospitality and genuine care for guests. The bedding was incredibly comfortable — I felt a deep sense of peace and contentment every night as I drifted off to sleep during our three-night stay. The bathtub was deep and relaxing, perfect for soaking away the fatigue after a long day of city walking. The wooden furniture wasn’t luxurious, but it carried a quiet, timeless quality. To me, it reflected Japan’s aesthetic of modesty and quiet refinement — and I truly loved it. Even better was the hotel’s public area design: there was a serene tatami room facing a traditional Japanese garden, perfect for resting. A laundry room and massage chairs were also available (though there were only a few, so you might have to wait a bit — but they also provided sanitizing supplies). Everything felt very clean and well-kept. The service was impeccable — truly five stars. And the location couldn’t have been better. The subway was just a five-minute walk away, making it easy to reach anywhere in Tokyo. When we left, our child left a small drawing in the room to thank the hotel for the care during those three days. All in all, it was a beautiful memory — and I truly hope we have the chance to return someday.

Stayed in April 2025

Quite expensive.

Gorgeous hotel with immaculate landscaped entrance.

Stayed in May 2025

Shower caps would be the only addition missing from the toiletry kit offered in the bathroom.

The staff were amazing and very helpful. The restaurant staff went out of their way to accommodate our special allergy requirements.Everyrhing was great. The very comfortable pyjama sets waiting for us and refreshed each day was a lovely, unique experience

Stayed in May 2025

The room wasn t that clean, the terraces weren't that big

The hotel is an amazing green peaceful corner among skyscrapers and residential buildings. It is nearby the Jr line suidobashi and 10 mins away from the nearest subway station. Hidden from the city chaos is a good choice

Stayed in May 2025

Nothing

It was very clean & the staff very friendly & helpful

Stayed in April 2025

Room is tiny. It’s hard to open bigger suitcase and you have to jump over it. There are not enough sockets to plug and charge devices. There is no basic equipment in the gym, only few treadmills.

Hotel is close to the subway station. Staff is very friendly. Room is clean and bed is very comfortable. Bathroom is quite big and has a bathtub. Hotel has massage chairs which are free of charge. Breakfast is very good.

Stayed in May 2025

Wifi is too slow, not practical for use.

Room was comfortable and well equipped, quiet. Restaurant is good.

Stayed in May 2025

The room was smaller than anticipated. Twin beds- little room for manoeuvre. The bathroom was fine.

Reception staff were very helpful and the lobby had a serene vibe and a calming fragrance.

Stayed in April 2025

Every thing

Stayed in May 2025

Perfect location, closer to JR and Subway, many restaurants nearby, quiet and tucked into nice road. Excellent spread for breakfast

Stayed in April 2025

They weren’t transparent about the city taxes. They were only mentioned upon booking (I booked 6 months in advance). They also didn’t show up un the booking.com reservation page after booking or in reminders. Other hotels are transparent about the amount and even include it in the total price. The lack of transparency lowered the trust I had in the hotel and created a negative start to my stay. Only junior staff were working when I checked in and unfortunately there was both a lack of understanding and flexibility displayed by staff.

Lovely relaxation room looking over a small traditional Japanese garden, open 24/7. The rooms are small by western standards but large by Japanese standards. There was enough room in the gym for me to practice yoga. There are also a few other small gardens throughout the hotel which gave it a more peaceful feeling. At first the restaurant said they couldn’t accommodate vegetarians, but mid week after one of the waitress spoke to the kitchen, they started preparing a few veggie dishes for me. Unfortunately there are very few restaurants offering vegetarian options so it was difficult to eat locally. The location is good from a public transport perspective.

Stayed in March 2025

A French restaurant in a traditional Japanese setting

Location and cleanliness

Stayed in April 2025

L’assenza di un cocktail bar

La location, le camere e la reception

Stayed in April 2025

The rooms are well-equipped and there are lovely relaxation spaces available. Finding place for our large suitcases was challenging.

Great location - a ten minute walk to the nearest metro station; shops and cafes near by in a quoted neighbourhood.

Stayed in April 2025