It was all great 😊

Where do I begin It was like a home away come home. Stephen and his lovely wife Sarasa could not have been more welcoming. All the staff are so lovely. I loved being able to have an onsen at any time I wanted which was usually around 5 am while the kettle was boiling in the dining area. So when I had finished I could have my tea😊 I do bring my own milk from Aus so I was able to keep it in the kitchen I like to make my time away feel as homley as possible There was ample food for breakfast and you eat while the fire is burning at the other end of the dining 💕 Such a great way to start your day I also ate in a few nights for dinner and the food Sarasa served was delicious ,and beyond what I expected ✨✨why go out if I could eat in. There are 2 log fires so throughout the lodge you can smell that device scent of a winter fire which just adds so much to a winter holiday. The communal areas are huge and very easy to find a corner nook to get cosy in, and not feel like you have to partake in conversations with others if you don’t want to. There is a piano and I wish I played as every time I walked past I wanted to have a crack at It The location is great, literally a 5 min walk to Echo land Shuttle available in the mornings if you want from the lodge which is very convenient and busses back drop you close by, just a few minutes walk back I have been going to HAKUBA now for 11 yrs to ski and staying else where so this yr was a new one for me I needed a change and it it turned out just fabulous 🥳 I will definitely be coming back to stay Thanks again to all of you ✨✨✨

Stayed in March 2025

Nothing to complain about at all.

I’m reluctant to let everyone know what a fabulous experience we had, out of fear that we won’t get a booking next time we head to Hakuba. Snowlines goes the extra mile for their guests, making all feel welcome. Geared towards those who are skiing or boarding- it’s ideal! Steve and Surasa know what they’re doing and it shows. Delicious breakfast, shuttles are provided to the ski fields each morning and there is a bus stop out the front, and others within walking distance. The facilities are clean and comfortable, an onsite bar that’s reasonably priced and well stocked. Warm, extremely clean and comfortable-The lodge is an environment you are happy to spend time in when not on the slopes. Dining in options were offered and fabulous! Excellent communication, Lots of extra services available at a reasonable cost, we left feeling well looked after and disappointed we couldn’t stay longer.

Stayed in February 2025

Nothing

The location was perfect - close to restaurants and easy access to the slopes. The accommodation was spacious, clean, comfortable, and homely. All of the staff were very friendly and helpful. The breakfast and restaurant dinners at the lodge were absolutely delicious. We got to taste beautiful Japanese food and our son with coeliac disease was also well catered for. Our whole family (with four teenage children) thoroughly enjoyed our visit and we will definitely be returning.

Stayed in January 2025

Nothing

It was a return visit for us and we wouldn’t consider anywhere else in Hakuba than here. Stephen and Sarasa run an excellent lodge with warm comfortable and homely feel. Staff were super friendly and everyone is helpful to make the best of your stay.

Stayed in December 2024

Nothing to dislike

Great and friendly staff who couldn't do enough to help.

Stayed in March 2024

Nothing- everything exceeded our expectations!

Everything was absolutely amazing! Great location- within walking distance of Happo and Echoland. We were greeted at the station and felt very welcome at the lodge by all the lovely staff. Room was really comfortable and we really enjoyed the onsen after skiing! Food was amazing throughout - thank you for the lovely breakfasts everyday. Wonderful family feel to the place with personal touches. Nice areas to chill out by the fire. Boot room was so good. Transfers to the resorts every morning and advice on conditions in each resort was extremely useful. Will definitely recommend to friends and family and come again if we are in Japan!

Stayed in March 2024

Nothing

Great location, clean, comfy & warm. Steve & his team super friendly & helpful

Stayed in March 2024

Possibly the only thing I didn't like was the lack of storage space for clothes. We were there for 6 nights and after living out of our suitcases our room was very messy. An extra shelf or two, or a set of drawers or some cube storage would have been great and not taken up much space.

What can I say about Snowlines that doesn't sound like I'm just gushing about our wonderful stay here? Maybe it was the time of year (Early March), there weren't too many people about so that was great for us personally, however in general the owners Stephen and Sarasa go above and beyond for their guests. We were made to feel very welcome, picked up from the bus station, given a walking tour of the facilities, shuttle to ski fields provided in the mornings, breakfast buffet was always tasty, they had nightly meal options to opt into and if not they had plenty to say about local restaurants and could even facilitate a booking for you. The room we stayed in was the Japanese style, so we had separate futon mattresses we pushed together. The room was sufficient for space, and there was a toilet and sink also. The bathroom was separate for showering (the on-site onsen was where we went daily). We didn't use the laundry facilities, but they were available. The lodge boasts large common areas, multiple comfortable seating spaces, and a bar that is open every night until 11 pm (if you can stay up that late). The other staff were all very polite and attentive also. The location was fantastic. We did not have a car, utilising the local buses that run in the area from the ski resorts was simple and Stephen even makes sure you know how to get home from every place he drops you off from of a morning. It is a very shirt walk to Echoland where other accomodations, restaurants and some ski retail shops are. There's a bottle ship at the end of the road, too. They just ask that you don't byo at the lodge.

Stayed in March 2024

Excellent hosts nothing too much trouble

Stayed in February 2024

Pillows was a bit flat for my liking. Other than that every thing was great.

One of the best stay we ever had. The atmosphere was great. We made number of new friends while we were there. The onsen was superb after a day of skiing. It is relatively close to a lot of the restaurants. And some of the shuttle bus stop right outside the lodge.

Stayed in February 2024

Couldn’t have been more pleased with this ski lodge. Just impeccable, everything is kept to such a high standard, coupled with the amenities and services makes this my stay in Hakuba from now on. Stephen has done an amazing job with this property. Honestly so stoked with my stay there.

Stayed in January 2024

Nothing

Great setup, warm and friendly environment and the staff are really welcoming. The lodge is in a great location, just a short walk to lots of spots to eat or have a drink, which the staff at the lodge also help to book in advance (as the fill up very quickly). The lodge offering the free transfers to the ski fields was also a great addition.

Stayed in January 2024

Bus stop right outside which went to most mountains. Host offered a morning shuttle also. Staff were approachable and friendly and were able to offer knowledge about restaurants and nightlife. Nice communal areas and bar.

Stayed in January 2024

Nothing

Amazing and homely place that is convenient! The nabe is the highlight of my trip :) must try!!

Stayed in January 2024

Stephen and his wife Sarasa were super lovely and accommodating with their hospitality. Helped us with food, transportation, hiring, navigating the mountains, etc.. The staff were also very warm and welcoming, attentive to any needs or just a general chat. We enjoyed the food, onsen and overall vibe of the stay. Would highly recommend!

Stayed in January 2024

Stephen and Sarasa have created a unique place. It had a warm homely atmosphere combined with excellent service and we loved every minute of our time here.

Stayed in December 2023

we loved it there! beautiful and spacey lodge, great location and lovely host! we can only recommend, we wish to be back in no time

Stayed in December 2023

I love how accommodating the owners and staff were! Super clean and friendly and fun !! I would highly recommend. Definitely will stay there again in the future

Stayed in December 2023

All good

Great friendly owners and staff

Stayed in December 2023

Stephen was a fabulous host who is there to help you navigate the slopes of Hakuba. We had an absolutely wonderful time, comfortable bed (note that we had the bunk beds as adults and it was still great), and a nice breakfast and coffee machine.

Stayed in March 2023

lovely host family, warm hospitality,

Stayed in March 2023

Breakfast was amazing and dropped straight to the slopes in the morning. Bathhouse on site and spacious bar and chillout area made for relaxing evenings.

Stayed in March 2023

friendly, helpful and extremely welcoming staff at Snowlines

Stayed in March 2023

The breakfast was a standard western breakfast, with a few cereal and toast options. Juice, tea and coffee. The host also cooked eggs, and varied the offerings daily. We love Japanese food and it would have been nice to have some Japanese options, however what was provided was a high quality, well presented and the hosts were so lovely and accommodating.

Stayed in February 2023