The breakfast

The room, location, facility in general

Stayed in April 2025

The AC was not cooling , only heating. And it was very warm and humid. I opened the window but it still was hot, and the noise from the street disturbed my sleep. I wouldnt come again because i couldnt sleep well. Also the shower door is tricky, its hard to pull it open when leaving the shower, it should be push to leave to avoid accidents. There is no tv in the room, and the phone is on the 2nd floor. I had to go up every time.

The spa facilities and room size was nice.

Stayed in April 2025

Shower amenities - shampoo/conditioner bar really not great for use, surely there are other ways to be eco-friendly? Terrible slippers. No TV in room.

Great location, lots of amenities (2 pools, top notch gym), great restaurants. Room was very spacious and beautifully appointed.

Stayed in April 2025

The gym!

Stayed in March 2025

Loved the room and the view. Bathroom clean and beautiful. Bed was comfortable. But we Couldn’t get room service the night we stayed and no tv in the room.

Stayed in February 2025

That we were charged for extra water.

The room was very nice and comfortable.

Stayed in February 2025

There is nothing not to like.

The warm decor of the hotel

Stayed in December 2024

I took a point off because the beds were a little too short and challenging to get out of, and the railing leading upstairs was loose. Also, I would have liked more control of the room's temperature, as there were only preset options. I traveled in December, so it was colder in the room than I would have liked.

This place is fantastic! The accommodations are top-notch and comfortable. As most will note, these rooms do not have a television, but honestly, there is so much to experience that I don't see why anyone would want to stay in a room all day watching TV. The food in the restaurant was top quality; the indoor pool was serene and beautiful. As a black woman traveling in Korea, I found the staff extremely friendly and helpful to all my needs.

Stayed in December 2024

The indoor/outdoor pool is only open at certain times and the cafes and restaurants are only open at certain times. All in all, I liked this hotel very much, but I think next time I should stay here to enjoy it.

Bed mattress and bath room, spacious place

Stayed in November 2024

Temperature in the room was set at a minimum of 24 degrees Celsius. There’s also a fan to circulate the air. But we had to open the balcony doors to get cold air in while sleeping as it got too warm. Can’t imagine during summer. It’s also not quite near the “right” end of gangnam so prepare to walk/ take bus/ taxi.

Spacious and gorgeous interiors

Stayed in October 2024

It's a nice hotel with great design. all good

Stayed in October 2024

Air con didn’t cool the room enough (wouldn’t go below 24 degrees

Very clean, well maintained, friendly staff

Stayed in October 2024

Unfriendly staff. Especially the ones at the gym and the pool, watching us like we are prisoners and scolding us on every move. We ended up not using the gym nor the pool as we cannot relax in such hostility.

Beautiful, spacious and clean room.

Stayed in October 2024

Location could b better

Very nice and big rooms!

Stayed in October 2024

Would have been lovely microwaveable facility especially for Longer stays. Only regret was not staying longer but looking forward to returning for longer.

Everything everything everything!! A stunningly beautiful Hotel which supersedes expectation. Great aesthetics and attention to details. Very spacious and thoughtfully designed. Staff were kind and good service. Great example is a well executed boutique hotel.

Stayed in October 2024

Penny pinching: early checkin (60-90 minutes) has a fee; laundry list shows express or regular service, but regular service is not eligible. Unclear why all these relatively small additions are necessary. Breakfast: unclear why one _must_ order a steak or a grilled fish. Otherwise these are reasonable breakfast. But why waste a food rarely anyone wants for breakfast.

Exceptional interiors throughout the entire hotel: from lobby, to rooms, and even both pools. Attentive staff: always present, always prompt, easy to reach.

Stayed in October 2024

The location of the socket in the bathroom was positioned too close down to the countertop, making most electrical appliances unable to plug in. Although I also support the idea of sustainability but the Shampoo and Body Bar soap was not convenient - especially sharing the same bar of soap between 3 person. I prefer refillable bottle pumps.

Happy Hour was excellent! Great choice of food (pasta and salad). The 50,000 won rebate per night was also nice. 10 mins walk to Garosugil. Relatively convenient location.

Stayed in September 2024

The staff here are not particularly friendly, not the level you expect at a 5 star hotel. When staff passes you in the hallway, there's no hello or smile. On the day of checkout, 15 mins before checkout time, they called to tell you it's time to checkout. We travel so much and always stay at 5 star hotels and no other hotel does that. Leaves a bad taste in your mouth for the price you're paying as if they're rushing you out the door.

Absolutely beautiful property and aesthetics. Rooms are spacious and design is top notch.

Stayed in October 2024

The housekeeping , laundry service (we had to go to the lobby to drop off and bring up our clothes, the receptionist also went through the clothes at the work dek very bizarre) and lack of room service.

I loved the style of the rooms and the hotel. BEautiful restaurants on site and spa. Great distance to other cafes and shops.

Stayed in August 2024

Soemthing about the air conditioning was not really good. I think it has to do with the large window and how it takes a while. I think I had to tinker with the temperature control all the time.

I liked the room design and ample space.

Stayed in June 2024

Room was not ready at 3pm for check in.

Excellent location and large rooms.

Stayed in May 2024

Charging only one hour check in earlier

Location & decoration

Stayed in June 2024

The air freshener for the room is on the masculine and musky side. My wife loved it but my 2y/o daughter hated it. The soap bar in the toilet has a dry effect after usage, had to use moisturiser to combat it. Best not to use it. Luckily I brought my own toiletries.

The hotel look as real as the pictures you see online. Front desk staffs are very helpful and always with a smile. I booked for a stay her as my last leg of Korea trip, I made a pit stop to Jeju for 4 days before it. Contacted the hotel for assistance to store my heavy luggages as I don't need them for Jeju. They gladly assisted me with it, saved tons of money from storing it at alternative luggage locker or luggage storing company. The amenities in the room was perfect. From the reviews, I read that going to the pool requires advance booking and needed a swimming cap. Those are no longer required, I bought one each from home but ended up not requiring it. No advance booking required too, just go during the allocated time slot for meant for all, they have for adults only session. Wrist band for 4 pax were given for pool usage, child below 36months enter for free else other age group, additional payments required. The bed was too comfortable that we slept till 30 minutes before check out time! Luckily all stuffs were packed the night before. Managed to asked for slightly late check out and they obliged.

Stayed in June 2024

Service is not written in Capitals at this hotel. For the price-tag, there were no porters to assist on arrival or dep with luggage to/from room. The concierge didn’t speak a word of English and the check in staff weren’t all that helpful either. Our room was ready and available, however an additional charge was levied of 30 000 Kw per hour for an early check in or out of this luxury hotel where we stayed for 5 nights. 🤔 Have never heard of this being done any in the world and found this pitiful. Unfortunately the indoor pool was closed for reno during our stay, so only the outdoor pool was in use Naturally it was packed. On one of the days the pool was closed for the better part of the day.for pool cleaning.. This involved letting the pool Creepy Crawly device do its work. Everyone was strictly prohibited in entering the entire pool area Odd really since this could have done after hours or during the night-after-all, the guests are paying to enjoy the facilities available.

Beautiful spacious mezzanine room. The restaurant/hotel designed around the Alice(Ananti) in wonderland theme. A playful modern mix. Centrally located.

Stayed in June 2024