Na

Everything: staff, facilities, location, food

Stayed in August 2025

Dear Ritz-Carlton Almaty Team, Warm greetings, I would like to sincerely thank you for the outstanding hospitality during my recent stay at The Ritz-Carlton, Almaty. From the moment I arrived until my departure, everything was handled with great care and attention. I would especially like to compliment the reception team — they were not only highly professional and courteous during both check-in and check-out, but also carried themselves with such grace and elegance that it made a lasting impression. My overall experience was truly enjoyable, and I appreciated the warm atmosphere and excellent service throughout my stay. I look forward to returning soon. With kind regards, Ideal Ayavefe

Stayed in July 2025

Facilities

Stayed in December 2024

Property needs more bi-lingual staff to cater to international travellers

Location, facilities, room and staff were all excellent.

Stayed in November 2024

It is a beautiful hotel. They really made our stay memorable by not only upgrading us but also celebrating my Son's birthday in a beautiful way. Thank you to the full team

Stayed in November 2024

Nice place and very good stuff

Stayed in July 2024

Location, Friendly staff.

Stayed in July 2024

Not much, I believe gym facility is out of date and that's it

If you wish to stay in the best hotel in Almaty, this is the one. I would recomend go for a City view for a general feeling of the city. The shopping center and a few extremely nice restaurants are just below. Brunch place would be Caffeteria and for party Eva. Enjoy!

Stayed in July 2024

it is overpriced for Kazakhstan.

The staff were very nice. The cleaning lady Gul'zhan was very attentive, reacted quickly to my requests and overall took a good care of my needs, so thanks to her.

Stayed in January 2024

Everything was nice

Stayed in November 2023

I thought it was fairly expensive for 1. the location because it takes a while to get to the city centre where all the action is. There isn't much to do in the area around the hotel apart from a mall. 2. the hamam and the spa was shut while we were there so again it felt very wasteful to have spent so much on the hotel when the amenities weren't working. 3. the property itself wasn't that great for a five star hotel. We stayed at the Novotel for next 2 nights and frankly couldnt tell the difference when we paid 4 times of what we paid at Novotel for the Ritz.

We booked into the Ritz Carlton because it's supposed to be the best property in Almaty but we were surprised to see that it is literally a few floors in a building. Coming from India, we are used to sprawling properties for 5 star hotels and this one didn't look the part. However, the staff was extremely courteous and nice and so was the breakfast. They had a lot of options for vegetarians and vegans. Our room had a gorgeous mountain view. We loved it!

Stayed in December 2023

Yes

Yes

Stayed in January 2024

internet was lousy, otherwise not much else

Best hotel in Almaty, great rooms, amazing view, great location.

Stayed in September 2023

Everything was top-notch! There's absolutely no room for any complaints. The service at the hotel is simply outstanding, with the staff excelling at their jobs. It was delightful to find that room service is available 24/7, and any inquiries are addressed promptly, making the wait time practically unnoticeable. The food is fresh and incredibly delicious. Special thanks to the chef for this culinary delight. The room itself was spacious and filled with natural light. All the amenities were provided, and they exceeded my expectations. From the reception and lobby to the restaurant and spa, their excellence is beyond commendable. The massage is also worth a special mention – it's truly a must-try. I'm very grateful for the excellent stay, and I will definitely return.

Stayed in October 2023

Staff was very helpful, concierge made excellent reccomendations, room size was very good, location was very good! Had a great stay, would definetly go back.

Stayed in July 2023

The hotel is very good, with excellent facilities, although I didn't get the opportunity to try the pool. The staff are very friendly and professional and extremely helpful in all areas. The rooms are kept in very good condition and serviced regularly. The rooms are equipped with all varieties of supplies and disposables in case you forget anything. I loved the spacious walk-in shower. In-room dining is very good, the food is high quality, and room service support easy to use and courteous. Good selection of food types and a good wine list. The hotel is well located and provides transport facilities, at a small cost. The concierge is exactly what you would expect and you can ask almost anything, booking external restaurants, shopping and local information. There are plenty of comfortable meeting spaces and most areas have incredible views of the city and/or mountains. Next to the hotel, just a few minutes walk, is a shopping centre, the Essentai Mall, a high end collection of quality stores with a very good supermarket in the basement. I can highly recommend a stay here for business or pleasure, and will definitely visit again when I am next in Almaty.

Stayed in July 2023

Dinner food was not particularly inspiring. Location is difficult to reach on weekdays.

Breakfast is fantastic. Staff were very welcoming and went out of their way to make us feel at home. Views from the hotel are lovely.

Stayed in July 2023

nothing

the service, location, team, breakfast, cleaning service, and hospitality

Stayed in May 2023

friendly staff

good location

Stayed in May 2023

In a crowded part of the city

Breakfast was exceptional. A little pricey.

Stayed in March 2023

the manager Lia was amazing, She made my stay very pleasant

Stayed in February 2023

Staff could not do enougth for you

Stayed in February 2023

English of the staff was not very good

its location and good food

Stayed in January 2023

super, a really good service, food and room. the best

Stayed in October 2022