Nothing major. At certain times the water wasn't hot, presumably when there had been a lot of demand.

A very friendly and helpful hotel. The bed was comfortable, the decor charming and it was well equipped. A nice quiet situation.. Breakfast was very good. We also ate there one evening and the meal was fine. Convenient for the metro and a reasonable walk from the railway station.

Stayed in May 2025

Great place.

The staff are so welcoming and helpful, from the door person, cleaners to front desk. Alina helped us with city activities and ensured all was well with getting to and from. Good breakfast sets you up for the day's exploring.

Stayed in May 2025

Unfortunately there was no hot water when we arrived. A quick cold shower! Was fine the next morning.

Nice hotel, with welcoming and helpful staff. Nice views of the mountains from window. Great location. The breakfast was great with good choices.

Stayed in April 2025

The room could be a little more state of the art. The towels provided were very old and that was evident.

It was comfortable and staff were nice.

Stayed in April 2025

Same menu everyday for breakfast , no change at all for the 6 days we stayed there Extremely quiet atmosphere inside hotel .

Location ,cleanliness

Stayed in March 2025

No complaints.

Staff extremely welcoming and helpful. Nice atmosphere.

Stayed in March 2025

Uncomfortable pillows

Location, value for money

Stayed in March 2025

I forgot to take the Invoice from hotel, sent inquiry be e-mail and via booking.com but received no reply

The room was not big size but surprisingly well equipped with all needed. Not new but quite clean and decent to stay. Good location. Workable.

Stayed in February 2025

Nothing

The staff are very accommodating and I’m happy that the guy in the reception who check-in me know how to speak Tagalog. The food is very good. Near in every tourist spot.

Stayed in March 2025

The staff can be a bit surly and the breakfast food and coffee are uninspiring.

Uyut is a clean, well-located and well-priced hotel. It doesn't have fancy trimmings or unnecessary luxuries, but for the business traveler looking for a reasonable deal and a good night's sleep it is fine.

Stayed in February 2025

I liked the hotel breakfast.

Stayed in February 2025

Although it os located in a nice quite yard, the hotel is a little bit far from the nearest metro station - about 10-15 minutes walk. But for me, I still enjoyed taking some walk in the beautiful city.

A very warm-hearted place to stay. The room was clean and big. All the equipments were well organized. Staffs are the best! They helped me a lot and all of the people I met were very kind! I will definitely choose to stay here again next time.

Stayed in December 2024

If say something, the shower is not good enough. Could it be with a little high pressure? And the hair dryer is not strong enough.

The environment is really quiet, so I slept well.

Stayed in November 2024

The reception staff do their job well, but not all are friendly

Good and clean room, all amenities listed on the website were in the room, good breakfast

Stayed in November 2024

Very low internet speed. Internet disconnected every few minutes. Not a great experience if you are working. In general most hotels in Almaty did not have bidets and this property was no exception. I stayed for 3 nights, they did not replace tea/coffee in the room or clean the coffee mugs. Breakfast restaurant was small and had to share a table with other guests. Mattress was a little firm.

Very well-maintained property. No smoking property. Most of the Staff were very helpful and cheerful. The mini-bar was well stocked. There was a supermarket just besides the property so you can buy whatever you needed. Breakfast was amazing with variety of options. Small balcony for smoking. Very quite property.

Stayed in October 2024

Rooms are very specious and comfortable, with couple of chairs and work table. Rooms have air-conditioning and staff was helpful enough to bring in the heaters. Also we were very happy with the help from the staff to collect delayed luggage in the airport at night, this was very kind and saved us lots of time. Hotel has a nice location, walking distance to many places, like Arbat, money changers, restaurant, and shopping center. Location is in between the buildings, which makes it very silent and outside tariffic noise is not distracting. We enjoyed our stay.

Stayed in September 2024

Bathrooms are a bit small, though clean.

Ulykbek and Salima were helpful at all times. They connected well with us and were always ready for assistance. They should add some Indian dishes for breakfast as a lot of Indians are now visiting almaty. The location is perfect.

Stayed in September 2024

The restaurant was subpar. While there was a wide selection both for breakfast and dinner, it appeared, for example, that the cheese from the day(s) before was served again the next day at breakfast. The fried eggs were good, however. They also had ice but would not give me a cup full in the morning. Dinner for 9 took over an hour for everyone to get their food served!!! And there were no other customers!. Also, my key wouldn't open the gym - you had to have staff come to open it. And staff, while not rude, were hardly friendly and helpful.

Computers (free) available for guests. At least 2 English language news channels (CNN & BBC). Lovely neighborhood with grocery markets within a block. Reasonable distance to a walking street, many shops and restaurants. A lovely sun room in which to gather and have coffee, tea or alcohol. They have an ironing room! They had a gym.

Stayed in September 2024

not applicable

Room clean. Breakfast above average. Location is good. Staffs very good

Stayed in August 2024

No jet sprey in washrooms

Comfortable Stay

Stayed in September 2024

Location Cleanliness Food

Stayed in July 2024

Breakfast was moderate and small rooms

Cleaned and good location

Stayed in July 2024

This is a relatively small hotel, very cozy with a friendly and relaxed ambience. The room, location and breakfast were perfect and beyond any expectation. Staff is very friendly and helpful. You will be in safe hands. The airline did not deliver my luggage and I was almost 24 hours without personal belongings. Alma and other boys from reception did everything to smooth this unpleasant situation and helped to get my luggage as soon as possible. Thanks to them! I’ll stay there again when I visit Almaty.

Stayed in July 2024

Could have a proper swimming pool

Good and well maintained

Stayed in June 2024