I would not recommend the margheritta pizza. However, the lamb shanks were excellent.

Everything. We had a private rooftop terrace perfect for sunsets, a spacious room, extremely helpful staff. The whole experience was awesome!!

Stayed in May 2025

We had room next to the kitchen but we were so tired it didn’t matter for long

The staff were so attentive and wonderfully welcoming Food was awesome Ambiance and live entertainment at dinner was fantastic And Please reach out to arrange a pick up with them ! (We didn’t and had quite a time trying to find it!) it was so worth it though !!! Highly recommend

Stayed in May 2025

Location took a little time to get used to. But it is centrally located in the heart of the Medina with its crowded alleyways.

Beautiful building with lovely sun terrace. Great breakfast and very helpful staff. We really appreciated the escorts from the hotel to the taxi. Also grateful for the extra effort in providing an early breakfast.

Stayed in April 2025

Great location. Friendly staff.

Stayed in March 2025

Our only comment would be for the mattresses to be firmer.

Fabulous Riad! It is actually 3 properties with so many beautiful spaces to relax, 3 rooftop plunge pools, 1 larger indoor pool with chaise lounge chairs scattered over the many terrace levels. Entire staff were so friendly making us feel very welcome. Mohammed’s energy was amazing and always asking what we might need. From our arrival where we were met by a guide/wagon for our luggage to arranging our tuk-tuk on the way out, everything was taken care of. The food we had during our stay was so good with many choices at breakfast. We opted to take book 2 dinners at the riad and both meals were delicious, service outstanding & live music on weekends was just icing on the top! Rooms were beautiful with large bathrooms. Absolutely recommend staying here!

Stayed in April 2025

Nothing.

Characterful Riad well located in the Medina. Pleasant and helpful staff. Excellent restaurant and good breakfast. Roof terrace was very nice and provided an oasis away from the hubbub of the streets. Good logistical support to and from airport.

Stayed in April 2025

Nothing.

Breakfast is nice, the all round service is very good. Location very good.

Stayed in March 2025

good breakfast plenty chose and good coffee

Stayed in March 2025

I don't think I have enough words or the ability to explain just how wonderful our stay at Riad Karmela was. The whole time I was there I felt like I was at home, nothing was ever a problem and we were treated with the utmost respect and care. It became almost like a sanctuary after our days of exploring, to come back to. The courtyard was peaceful and my favourite place to relax. With regards to general feedback, the check in process was smooth. We were offered many options of excursions and we were able to have an amazing traditional Hammam experience within the Riad itself, which was very convenient. Breakfast every morning had plenty of varieties. There was always food and drinks available, and we had some delicious food both at lunch and dinner. Huge compliments to the chef! At dinner time there was sometimes a guitarist who was very pleasant to listen to. Our room was spacious and traditional and always cleaned. They ensured that my friend and I were safe (being two young girls) and escorted us to and from taxi's at night-time (a grateful mention to Ibrahim who did this for us many times), as well as arranging taxi's for us. They were patient with our requests and nothing was ever an inconvenience for them. The location was amazing as it was a very short walk to the main square and surrounded by souks. The thing that struck me the most about the staff was that they were always smiling and they had this warm energy about them which makes the Riad feel like a home. Fatima who works at the front desk is a wonderful person. She was so thoughtful and kind and she gave us many suggestions on places to eat and see. She is an asset to the Riad. The other staff members Majid, Amine, Mohammed and Hakim to name a few were allcaring and went above and beyond to make us have a good time and to help us feel comfortable at all times. I can't say thank you enough to them. They are all incredibly hard-working and humble people.

Stayed in February 2025

The only negative point was the airport transfer on day 1. I think we got through the airport far quicker than is normal so our driver appeared to be late and then didn't have a placard with the Riad Karmela name. Our phones weren't working to call the Riad so we asked a very helpful Club Med agent to help and he connected us with our driver. This did all take almost an hour so ensure you have a working sim on landing as once out of the airport, they don't let you back in for the Wi-Fi.

The staff went above and beyond - so attentive. Fabulous location for wandering around The Medina itself and transfers for day trips. All food very good quality. Such a calm and beautiful oasis away from the hustle and bustle of the streets. Relaxing on the sun terrace - so peaceful.

Stayed in February 2025

Super helpful staff and delicious food. Close to Medina and old town.

Great authentic Riad in heart of Medina. Fabulous decor and very nice roof terrace.

Stayed in February 2025

Out of the world service, and a fantastic atmosphere. An oasis of calm. Will return.

Stayed in February 2025

Our room overlooked the central patio which meant on evenings when the guitarist was playing it was very loud at times! Everything finished promptly at 10pm though so it didn't go on late.

Ideally located in the centre of the medina, this was our third year staying in one of the Karmela riads. The room was spacious, the breakfasts were fine, and the staff as always were excellent.

Stayed in February 2025

They seem unable to remember anything. We were told that we should arrange the transport from the airport through them. So we asked for it using 3 different channels (booking, email and something else). But nothing was organized and when we called from the airport it was like: huh? you asked? really? Same happened next day to our friends. And when we asked for a guided trip for the next day, they forgot about it as well. On the good side, they try to fix things quickly.

Plenty of space in the room plus a private terrace on the roof of the room and a terrace in front of the room - kind of cool. Rustic feel to everything. Quiet. Food was good. Very nice place.

Stayed in December 2024

Nothing!

Absolutely loved our stay at Road Karmela - everyone was so lovely & we had the best time - sunbathing on the rooftop was ideal as well!

Stayed in February 2025

Staff was super friendly and helpful! Rooms are very comfortable and we had an amazing time during our stay.

Stayed in February 2025

A small problem with the bathroom but, luckily, during the last day.

The staff was awesome! Very nice and attentive to our every need. They arranged for us transfers, trip abroad Marrakech and so on. Very good experience

Stayed in February 2025

The lack of smoke/carbon monoxide detectors. I understand from management that detectors have now been installed.

First and foremost, the staff were wonderful. Every single person was kind, well trained, and bent over backwards to help us in every circumstance. The food was also excellent. Public facilities were excellent. The rooms were fine with comfortable beds.

Stayed in January 2025

The service!!! Aziz was great!!! Thank you!

Stayed in January 2025

Nothing

Lovely calm place to stay in busy and beautiful medina of Marrakech. The service and staff was helpful and kind and helped us with anything we needed. We enjoyed our stay.

Stayed in January 2025

Overall it’s a great option! The staff and the facilities are great and location to.

Stayed in November 2024

It was like a dream to come into the Riad from the noisy, narrow and crowded streets in the medina. we were satisfied with the staff-nice and helpful First day we took a 4 hours guided tour in the medina with the excellent guide Abdou it was worth the money We travelled by car to Essouira, Imlil and Ouzoud waterfalls. We were happy to have the very nice driver Simo on all trips. He told us a lot of Maroco and the places we passed and visited/Gunnar from Sweden

Stayed in December 2024

NA

The hotel is good and very clean. All the staff are very nice and friendly.

Stayed in December 2024

Good location, in the central of medina, stuff is very friendly.

Stayed in December 2024