Cleanliness could be better.

The hotel’s location, and especially the staff, who are helpful, very kind, and always available. We would especially like to highlight Kate rina, who was very kind and took care of everything whenever needed ☺️

Stayed in January 2026

The rooms are very tired and need updating. A plume of dust came off the curtains on day one and by the end of week one my room had not been hoovered.

The warm friendly welcome from the lovely staff everywhere in the hotel - reception, concierge, housekeeping, catering, wellness and leisure. I also loved the afternoon tea and happy 2 hours in The Lounge.

Stayed in January 2026

Breakfast was quite crowded, and the indoor pool is rather small. However, this would not be an issue when the outdoor pools are open.

Highly recommended! A truly customer-oriented hotel. We had a complaint about our room, and we were pleasantly surprised by the quick and professional response. We were promptly moved to an upgraded room with additional services at no extra charge. Special thanks to the hotel manager (sorry do not remember the name:( ) for the quick response and generous room upgrade. Her professionalism, attentiveness, and customer-oriented approach made our stay truly exceptional. The best start to the 2026, excellent service, delicious food and a very comfortable bed. We would definitely stay here again!

Stayed in January 2026

Breakfast - I stayed here for 5 days but they provided the same food selection every day. It would be great if they could change one or two different foods.

Location: convenient, near pubs, restaurants and shopping centre. Staff - friendly and professional. I appreciated the concierge's suggestion. I had a wonderful Jeep safari experience at GoZo and the city tour was lovely. Delicious breakfast - plenty of choice eg hot meal, drinks, traditional food and pasties. Room - cosy and spacious. Thank you for the complimentary chocolate.

Stayed in January 2026

Lots of construction as the city develops

A bit clubby but convenient to shopping and food

Stayed in January 2026

The TV was ultra modern but very hard to operate remote control and only limited amounbt of channels listed with a local company with stations (especially music) either not available or get stuck.

The Hotel managers were PRESENT and ready to decide when things unofrseen events happened. They visited the room in person and ascerttained that remedial action has been taken. Upgraded the room, gave us entrance to lounge and allowed late check out

Stayed in January 2026

The hotel is one of the best we had in our island well done Thank you to katerina and sonia for welcome us and all the staff you're amazing 👏 ❤️

Stayed in January 2026

Nothing. It was brilliant.

Amazing location. The assistance and support from Mima McBride of the Customer Service was beyond great.

Stayed in January 2026

Exceptional service with a smile!

Stayed in December 2025

Great staff response. Best breakfast with great variety & quality. Amazing location. Relaxing & Refreshing facilities.

Stayed in December 2025

They should have clean better the rooms

The location

Stayed in December 2025

We didn’t experience anything negative during our stay – everything met or exceeded our expectations.

It was a truly fantastic stay from start to finish. From the moment my wife and I arrived, we were warmly welcomed by an incredibly kind and professional woman at the reception. Her genuine hospitality immediately made us feel at home, and we instantly fell in love with the hotel. She even upgraded our room, and we stayed on the 12th floor. The room was spotless and very comfortable, with an exceptionally good bed. We were also greeted with a lovely welcome: two small bottles of drinks, a box of exclusive chocolates, as well as tea, coffee, and bottled water. The housekeeping staff were wonderful and always greeted us with a smile. Breakfast at the hotel was excellent – fresh, varied, and very enjoyable. What truly made the experience special was the outstanding breakfast team. From the moment we arrived each morning, we felt genuinely welcomed. A special mention goes to Jones, a Swedish staff member who was incredibly friendly, attentive, and professional. We were also often served by a lovely young woman from Georgia who was consistently kind and attentive; our conversations with her were both enjoyable and educational. Despite it being the busy Christmas period, with many guests to attend to, the breakfast staff were always present, helpful, and smiling – not only with us, but with everyone. Their positive attitude and genuine hospitality were truly impressive. The hotel also has a beautiful two-level restaurant by the sea, just a few meters from the hotel. On the upper floor, Neapolitan pizza was served, which we can highly recommend – the food was excellent. The restaurant staff were equally friendly and professional. One of the waiters, a very polite and kind man from Nepal (unfortunately we don’t remember his name), made a particularly positive impression. We give the hotel, its restaurants, and all the staff full marks and warmly recommend this place.

Stayed in December 2025

Excellent stay. Very supportive and friendly staff. I want to shout out to the manager Mina who was also helpful in our stay. The facilities are superb. Kids enjoyed the pool and the nearby beach. The breakfast was excellent , loved the live egg station. Overall we are really happy we will be booking again.

Stayed in December 2025

Breakfast wasn’t as good

Great customer service

Stayed in December 2025

Needs some renovation. Layout awkward with pool and gym. Breakfast felt like a mass buffet

Location

Stayed in December 2025

Breakfast was more on level of a 3 star hotel, not really on a level I was expecting it, but was nice anyway.

Hotel and staff where very nice and accommodating

Stayed in December 2025

Very spacious rooms and lovely breakfast

Stayed in December 2025

Loved everything. No complaints

Wonderful hotel staff and very beautiful rooms

Stayed in December 2025

There was a problem with the fire alarm, it went off twice (once when we were sleeping). There were plastic cups in sauna and the pool...

The breakfasts were amazing. The hotel staff was helpful and kind. There was also a great gym, the best we have ever seen in a hotel. The room was comfortable with a nice garden view.

Stayed in December 2025

The restaurant it was not so good

It was so calm

Stayed in December 2025

Everything was luxurious! The bedroom was comfortable with a shiny bathroom, beds were soft and the room temperature superb! The pool was a perfect addition for our family! The stuff was really polite! Fully recommended!

Stayed in December 2025

No possibility to easily clean the toilet independently due to missing toilet brush and hand shower. The indoor pool was very shallow so that it was difficult to swim. Sauna and hammam were not hot enough and there was no real etiquette in the pool and sauna area, e.g. people were walking with outdoor shoes in the pool area and everyone wore bathing clothes in the sauna.

Very nice, attentive and helpful hotel staff. The breakfast had a great variety and was of very good quality. The Room was spacious and clean.

Stayed in December 2025

Noisy especially since one of the rooms I booked my friends heard al lot of noise from the street

Food and the hotel

Stayed in December 2025

Noisy

Nice room and good food

Stayed in December 2025