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The staff was so welcoming at all times of the day, even later after hours.

Stayed in May 2025

Room lacked privacy I could see people walking in the hall waiting for elevator They could see me Need to shade or screen hallway windows

Stayed in March 2025

For the price you pay, there are a couple of things that can be improved. Breakfast, for instance. It does not correspond to what it should be a breakfast in a four stars hotel. The same with the cleaning. They do not clean the room unless you request the cleaning. Be aware of the noise if you travel with kids.

Location is very nice, although an exterior bedroom can be noisy at night, since the hotel is located in an area full of bars and restaurants. The personnel is nice and friendly.

Stayed in April 2025

Service was not good the first two days but improved drastically under the www administration

Stayed in March 2025

The neighborhood was safe but it can get a bit lively at night.

It was very clean, the room was large and very comfortable. The staff was very helpful and friendly. It is located close to several nice neighborhoods, restaurants and attractions.

Stayed in March 2025

Despite being on an 8th floor, the room was quite noisy from all the bars on the street. They provide earplugs in case you need them.

Comfy bed, great breakfast, complimentary coffee capsules and bottled water.

Stayed in March 2025

Restaurant staff were very friendly and attentive on the first day, but after that their service wasn't great.

The room was very nice and a really good size. The front desk staff were very friendly and helpful. Location is good for getting to the main attractions

Stayed in March 2025

Convenient, clean, room quality was great for price, staff was friendly and helpful. Some reviewers mention street noise. It didn't bother me but I was on the 6th floor

Stayed in February 2025

Location, safety and security, cleanliness and super staff!

Stayed in March 2025

Very friendly and accommodating staff. Great location on center of party town.

Stayed in February 2025

The breakfast was just okay. To invite a guest, the guest must present ID at the reception. This was a not a dislike, just a fact. It was for security.

Very clean, quiet, comfortable and good location to walk everywhere. It is in the Zona Rosa with lots of bars and restaurants. There are some homeless people on the block. The fitness center was basic and useful. The front desk held a painting for me for a week while I traveled elsewhere.

Stayed in February 2025

Nothing to not like.

The staff were helpful and friendly. The room spacious and comfortable.

Stayed in February 2025

Nothing. The stay was great

Very friendly staff. Large, clean room and bathroom. Location was central.

Stayed in January 2025

The noise (loud club music at all hours) is absurd, and I come from NYC. Also, there is no heat, which I don't understand as it goes down to the 40s F / 5s C at night. Lastly, the stairs to get to the elevator are not my favorite thing after sightseeing all day. If I was 30 years younger, I wouldn't mind it that much.

Carlos, Saul, and the entire front desk staff were amazing. The best customer service! They were friendly and super attentive. All you have to do is ask for something, and they make everything magically appear. Next to the location, the staff is what makes this hotel a winner. The hotel is less than a 10mn walk to the Angel de la Independencia and 5mn walk from La Reforma. There are convenience stores, restaurants, bars, and banks in walking distance of the hotel. I felt very safe as a female solo traveler in this area. Meeting points for various attractions were within walking distance of the hotel. The cable TV channel selections were fantastic and included streaming. The place is a gem!

Stayed in January 2025

Location can be noisy; bring ear plugs

The staff was amazing, the room was spacious and beautiful and the amenities such as the gym were great!

Stayed in January 2025

The location, its cleanliness and the staff. It’s missed and perfect for a solo traveler

A very nice property and the staff were amazing.

Stayed in November 2024

The surrounding night life is noisy but that can’t be helped and is part of the appeal of the location

The rooms have been recently renovated and are very stylish. The bed is so comfortable and the shower has great pressure and is warm. The best part of the hotel is the staff who are beautiful, kind people and absolutely make this hotel a 5 star experience. Unfortunately We had 10 hour delays on our international flights, we messaged reception through the app to let them know we’d be MUCH later than planned and they responded so quickly (which was incredibly reassuring). They were there to greet us with a smile at 1:45am. I simply cannot speak highly enough about this property. Gracias por todo!

Stayed in December 2024

The only criticism is the lack of irons and ironing boards. I was able to get an iron, but no board was available. This is standard hotel equipment and should be available in all rooms. But really, a super minor criticism. This place is great.

Very conveniently located to nightlife and public transportation. Friendly, helpful staff. Recently renovated, modern, clean, and tastefully decorated. Full kitchen and complimentary continental breakfast.

Stayed in December 2024

The layout of the hotel where i need to pickup my bag using the stair before reaching to the elevator.

The location was great at the heart of CDMX. Many restaurant nearby walking distance and shop.

Stayed in October 2024

Location great, had to ask to add eggs one egg breakfast was to light

Stayed in October 2024

N/A

Everything about this property was exceptional! The staff was very friendly, the room was spacious, bed was very comfortable, the gym is well equipped and the breakfast at the restaurant/bar was delicious. Just as pictured and in a great location. I highly recommend staying here. Will definitely be back.

Stayed in September 2024

Would have liked eggs included with breakfast. Also there was no black tea options for breakfast. It would've been nicer to have a water filter at the hotel to refill bottles.

Very clean and new. Location was nice. Staff was helpful. The room was bigger than expected. The bed was comfortable. The AC worked great.

Stayed in July 2024

More complimentary coffee in the room would be nice.

Comfortable beds, nice size balcony, very clean and inviting staff.

Stayed in May 2024

Air conditioner leaked, would have been nice to run it more to keep the room cooler.

Staff was great, particularly the bartender.

Stayed in April 2024