Location is not the best. On a busy road and small pavement

It’s a really charming hotel with a wonderful pool, rooms are spacious and it’s like a tropical paradise inside

Stayed in February 2025

The restaurant next door is closed during the week and there is no bar open or any service - With us being the only (or very few) clients, the entire hotel had a strange “empty” atmosphere…

A beautiful well maintained property with lots of charm. The room at the ground floor was too dark for us and the staff immediately agreed to move us to another room on the first floor. The room was entirely furnished with wicker art craft with an amazing “monkey cabinet”… the staff was nice and responsive. The pool was clean. It felt like we were the only clients and it felt strange to have this big colonial style house all for us…

Stayed in February 2025

The Wifi service is an opportunity area.

The staff is great. Very kind and always willing to serve. The food is excellent.

Stayed in March 2025

The hotel did not serve meals except for the weekends.

Location and size of the room

Stayed in October 2024

The Casa Azul is very much within walking distance of the attractions in Cuernavaca's centro. It is also a beautiful hacienda, laid out in traditional style around courtyards and lush greenery. And two pools. The staff were very responsive to our requests. One drawback is a lack of things you might expect on a breakfast menu, such as fresh squeezed orange or grapefruit juice. The breakfast overall was a disappointment and we wouldn't recommend it, despite the delightful setting. Also, the bar wasn't open at convenient hours, such as the end of a touring afternoon, when a margarita or something similar would have been very welcome. Overall, though, there is much to recommend at Casa Azul. The Mexican decor in our room was spectacular.

Stayed in July 2024

The rooms need updating. Newer beds and bedding. The pool was dirty during our week stay

The grounds are beautiful

Stayed in June 2024

There is no breakfast, some days the restaurant was open, others not. All times you pay, nothing comes with the room, not even coffee. If you order a croissant you get half of one. Half a croissant, who does that? Also the entrance is on a side street that is virtually empty and quite dark after sunset. We had no problems but vulnerable travellers, women travelling alone might feel a bit insecure. But overall good. They could do a bit more without much cost or effort to make it great.

Room, grounds, staff were all great

Stayed in February 2024

The rooms have too much decoration, leaving tiny space tu put things, and the bathroom was uncomfortable, the sink area was really small

That has a lot of green areas

Stayed in November 2023

The food is not good and the chairs in the pool are very old and the cover is torn.

It is a very nice and comfortable hotel

Stayed in November 2023

Needs a renovation of furniture in the open spaces. There were holes and dirt that doesn’t go with a 5 star. Also - food needs to be revised and worked on.

The staff wan nice. Location is convenient.

Stayed in August 2023

Very uncomfortable patio chairs in the restaurant. I forgot my toothpaste and there wasn’t any available to purchase or as curtesy.

Tastefully furnished and big room. Pretty pool area. Very friendly staff. Delicious breakfast.

Stayed in July 2023

the only point I could mention would be the unnecessary amount of armchair/sofa in our room. however, it was only due to having a toddler in the room. otherwise everything was excellent.

the check in was very smooth and fast and the receptionist even checked us in at 11 am so my son could take his nap before we head out visiting the city. the terrace and the lobby had a very pleasant atmosphere. I could enjoy reading a book as my son and my husband used the pool.

Stayed in April 2023

The restaurant was hardly ever open. The air conditioner was extremely noisy, although effective.

The outside areas for relaxing, the great location.

Stayed in April 2023

Ramon was extremely nice and helpful. He went out of his way to make us feel comfortable. Beautiful property.

Stayed in January 2023

Value for money was low

Very friendly and helpful staff

Stayed in January 2023

The location

The hotel is very nice. The room is big and clean

Stayed in December 2022

needs Maintanance

decor

Stayed in December 2022

The pool was cold and not clean at all. No breakfast on site, the restaurant looks nice and could be a great asset for the hotel but currently not in use.

The room was large with authentic art and decoration. Very quiet hotel with nice gardens, very close to the city center.

Stayed in November 2022

The fact that in order to use the Wi-Fi you had to go to the common areas where there are mosquitos early in the day and evening. For what they charge they should ensure Wi-Fi can be used in each of the rooms. The restaurant food was not good and expensive for what it was although the waiter, Manuel was charming and made great margaritas.

Room was spacious, bed was really comfortable and linens were good. The antique Mexican decor is very interesting. The staff was really good and the lady who cleaned our roof was excellent. The manager, Ramon, was also helpful.

Stayed in September 2022

Exactly as pictured. Staff very kind and very helpful. Centrally located.

Stayed in July 2022

Everything was great.

Beautiful hotel, great location and super friendly and helpful staff.

Stayed in February 2025

Beautiful

Stayed in December 2024

Pools

Abandoned

Stayed in May 2024

No real complaints. It was a great visit. The only challenge was getting directions to & from the bus station - directions provided sent us to the wrong bus station. Thankfully everyone in town was very friendly & we got new directions!

Casa Azul was an oasis in the city. It immediately felt welcoming & peaceful and the courtyard was so incredibly gorgeous! The breakfast was one of the tastiest meals we had all trip! The staff were so welcoming & helpful. Overall, this was just a fantastic stay.

Stayed in March 2024