Location, amenities, lovely staff. I will absolutely visit again!

Stayed in April 2025

Beautiful small hotel

Stayed in February 2025

The staff was amazing !

Stayed in April 2025

Nil

Beautifully restored historic building set in lovely grounds and in a great location

Stayed in January 2025

Nothing to dislike

Hotel located in what has to be one of the loveliest streets in Merida. Lots of restaurants, art galleries and small shops. Very central and within walking distance to all the city’s cultural sights. Rooms very comfortable and staff super helpful.

Stayed in December 2024

Nothing

All excellent

Stayed in February 2024

A tiny complaint. There are several steps, including into your shower, that are not marked well and we all tripped a few times. A little color band or something to denote the step would have helped.

Very good breakfast in a lovely garden setting. Attentive staff made sure we had the individual breakfast we wanted.

Stayed in October 2023

Beautiful boutique hotel. Centrally located; walking distance to restaurants, shops and attractions. Breakfast was delicious, well served. Incredibly friendly and helpful staff; personalized service. Attention to detail at its best. Would love to return if the opportunity arises.

Stayed in September 2023

Nothing

The Hotel exceeded our expectations. It is truly a beautiful space to stay and relax. The staff were extremely helpful. Morgane and Mario especially ensured our stay was memorable. We highly recommend staying here. Safe , sensational location and such lovely staff. Thanks for having us 😊

Stayed in September 2023

The street outside was broken up, with a lot of working activity throughout the day and late in the night to fix things. This will be to the benefit of future guests, as it will be a nice improvement of the area. Would be good to make it traffic free.

Staying at this hotel feels like stepping in a privileged environment, with a great courtyard and very nice rooms. The staff is very competent and helpful, friendly and engaging with guests. Breakfast was outstanding; great choice of food and top fruit offering. Would not mind staying there for a few more days.

Stayed in July 2023

amazing staff

Stayed in June 2023

Amazing facilities

Stayed in May 2023

unfortunately when we arrived you could not get to the road. it was completely ripped up with loud backhoe construction going on. not the hotel’s fault but they should’ve alerted guests attempting to arrive

beautiful secret hideaway behind closed doors with lovely small pool and gardening

Stayed in February 2023

This is one of the most beautiful places that I have stayed in and the customer service was excellent. Will definitely be recommending to family and friends.

Stayed in January 2023

Nothing

Exactly as described and more.

Stayed in January 2023

everything was perfect

elegant, peaceful, historic

Stayed in January 2023

N/A. Every this is perfect!

Location is perfect to walk around historic down town area. Everyone who work at this hotel took very good care of us and make our stay fabulous. Can’t wait to visit CASA LECANDA. Again.

Stayed in October 2022

breakfast was simple but fine. very convenient location for center of city sites and restaurants. staff were very friendly and helpful. extremely quiet and relaxing atmosphere. lovely, lovely place.

Stayed in July 2022

Absolutely nothing - as close to perfection as you’ll get.

Absolutely everything - this hotel is utterly flawless. from the moment we checked in we were thrilled - car park next door, tamarind margarita on arrival - through to a simply extraordinary hotel that genuinely mesmerised us. Our room, the patio room Toño, was glorious so I can only imagine the others are too. Pool was a wonderful addition and I haven’t even discussed service - brilliant, attentive and incredibly discreet. Friends of ours stayed here and advised it was the highlight of Merida - we have to agree. Key details - spotless, effective AC, lots of space - stunning.

Stayed in August 2022

absolutely beautiful hotel in a perfect location. the staff are wonderful and always ensuring everything is up to standard.

Stayed in May 2022

Price was not in line with facility and expectations. There are MANY MANY properties that will offer / give muc( more for the price. I understand about the property and its history ( this was never brought up in booking ) . There was NO LENIENCY in the pricing after the property made its mistake. This is a sad thing …. MONEY MONEY MONEY aid a poor way to keep customers. I LOVE THE STAFF and location …. But sadly I will NEVER go back from the way I was treated …..so you could make your MONEY .Poor management , this will never happen in the U.S.

Food and staff are loud of this world 5 starr

Stayed in February 2025

Changing pricing on us. We had prepaid the stay and agreed prior by email to the price of additional massages and breakfasts but they kept changing the breakfast price: whether it was included or not, if only continental, if eggs cost more, etc. Everyday someone different would say it was charged differently or they needed to add something. But worse at the end of they stay they wanted to charge additional for the massages although we had paid for them upon arrival in full and given the masseuses good tips. Unfortunately we left a charming place on a bit of a negative note as we refused more up charges.

It is a beautiful property and the patio areas are very charming. Especially the breakfast area and hammocks. There is a small pretty dipping pool. The rooms are comfortable and nicely decorated. The location is excellent on a very pretty street with top restaurants close by.

Stayed in March 2024

there was nothing not to like.

absolutely gorgeous- wonderful room.

Stayed in May 2022

There are no comments available for this review

Stayed in January 2025