Lack of reactivity from staff, could not book restaurant

Swimming pool

Stayed in April 2025

Room was a little damp and made your clothes smell a little

Everything you needed was available

Stayed in April 2025

Staff is short-staffed in the Coba and Akumal buffet dining rooms. They work so hard and always behind in refilling buffet items because there are so many eaters and not enough people refilling the buffets.

The entire staff is excellent, the buffets have a wide range of Mexican and International food choices. Breakfast is a huge variety of fresh fruits, veggies, eggs every style. Property is well maintained, and starting renovations- Nightly entertainment is excellent, Sports Bar has a dozen screens- and great bartenders. Karaoke night was fun. Origen stage show is professional, beautiful and a Monday night treat at the Tulum resort. I liked having 3 resorts in one- Coba, Akumal and Tulum- for beaches, and entertainment choices- good shuttle system

Stayed in April 2025

The A/C was not working properly. There were many small bugs in the coffee cups. The drinks tasted a bit cheap. The food in “La Casita” was very bad.

The staff is amazing, super friendly. The rooms were big. Live music at night was really good.

Stayed in December 2024

Accomodations a bit outdated, could be better. All inclusive food had a lot of variety but not necessary quality, juices did not taste fresh. No elevators, that means hauling baggage up yourself when staying in the 2nd or 3rd floors, if you don't find staff nearby to help or don't have the time to wait for them to arrive (the resort is large and your room might be a good 15-20 min walk to the lobby area, although you can request a ride from the lobby to your building complex/room). Information about thematic restaurants and reservations should be more clear on website/app, or better yet, explained during checkin.

Excellent location, family oriented resort with water park. Close to the beach with daytime free transportation. Thematic restaurants are good but limited to one dinner every 2 nights stay and demand early reservation (more than 24h in advance, hence needs to be lucky if arriving for a short stay). Free 1h standup paddle or kayak per day, although dependent on weather. Good service, staff in general very friendly and helpful.

Stayed in June 2024

I have nothing to comment

I liked that on the territory of the hotel there are different animals, an excellent aqua park for children, jacuzzis right next to the villa where I lived. We were also satisfied with the hotel service.

Stayed in June 2024

The check-in procedure seemed a little inefficient

Stayed in June 2024

Could do with more aircon around the main buildings but other than that amazing

Huge resort, lovely food and restaurant and atmosphere, staff really great, huge rooms

Stayed in May 2024

The hotel room at Coba was not cool at all and was warm the entire time. I called for maintenance, but did not do anything to improve the AC temperature so we left early.

All inclusive was great!

Stayed in May 2024

Internet

Stayed in May 2024

The smell of sewer during morning watering. That's it. We loved everything else. Met lovely people there.

Safe, comfortable, beautiful beaches and easy access. It was our first all inclusive resort, we felt you did a great job! It was a great "home base" to explore the region from. Your staff is amazing - friendly and helpful. Room very comfortable!

Stayed in April 2024

Mealtimes were not always convenient. But the food was amazing.

Although it was very large my family and I always felt safe. The property was clean, there were always staff working and present to meet our needs or offer assistance.

Stayed in April 2024

Definitely need to update the AC units, rooms did not get as cool as we would have liked it. We had to switch rooms because the 1st would not cool down. The food and alcohol could be better as well but it do able.

The resort was very beautiful and the nightly entertainment was great.

Stayed in March 2024

great breakfast! Amazing buffet. Immaculate gardens! Love the staff! Everyone was attentive and polite! Did not see any staff on personal cell phones! Very impressive!!!!

Stayed in April 2024

The buffet had a lot of options but things were not labeled well and not enough serving utensils. For example, an item was named "Tamale" so I doctored it up with salsa etc only to find out it was a banana tamale?!?!

The property is very clean and the staff are friendly.

Stayed in April 2024

We liked everything but the distance to the airport.

The staff are amazing!! Always friendly and ready to help.

Stayed in April 2024

It is frustrating and annoying that the "no saving chairs" policy is not enforced. Premium spaces sat empty in the shade for 3-4+ hours. People would go to the beach and save spots at both the pool and beach, for morning then afternoon. Chairs need to be cleared of towels, if not being used for more than 30 mins. There are enough chairs and shade, if people don't get greedy. The beach is extensive, but a little rocky in areas, however, there are some smaller bays, that were sandy and nice to swim in. Our room had a whirlpool bath, that needed you to step up into, and climb down and out, which was a little tricky, especially when the floor was wet. Not sure about all the rooms, but a walk in shower would have been better.

Great resort. Lots to do. Friendly staff. Extremely clean. We upgraded our bracelets when we got to the property to have access to all bars, pools, and buffets of all 4 resorts. It was worth the $18/day. Coba does have a beach, but it is a good 10 min walk from this resort, or you could catch the golf cart trains (which were plentiful). The grounds, lobby, and pools were beautiful, with lots of friendly guests. They had a great kids program.

Stayed in March 2024

Being on the 3rd floor with no elevator. Most restaurants were booked the entire time of our stay. Not a deal breaker though...............

The beach and daily entertainment. The staff was amazing, Customer Service is amazing and made up for any mishaps we may have had.

Stayed in January 2024

Old furniture, not so nice food

Entertainment

Stayed in December 2023

Slippery floor at the lobby when it’s raining.

Everything. Location, pools, beaches, restaurants. Everything is prepared for you to enjoy.

Stayed in December 2023

The process for turning in the beach towels

Location and design. Food selections and timing.

Stayed in December 2023

Bit difficult to find info on activities. Didn't have hot water on two occasions in a five night stay!? Not at all convenient for any transport other than expensive taxi. Rooms bit dated.

Large all inclusive complex with beautiful pools. Very comfortable room. Helpful staff. Nice beach area with small reef close to shore. Amazing food and choice for the number of people catered for. Also very good in al a carte restaurants.

Stayed in November 2023

Quite a ways from the Cancun airport, so fairly costly for transportation. A dedicated resort shuttle would have been nice to avoid confusion and aggressive taxi drivers. Re the airport, avoid buying food or drinks there as it's extremely, outrageously expensive.

Resort and staff was great. Excellent food available almost 24/7. Shuttle service to various areas of the resort was great. Ongoing entertainment if you wish to participate. No end to the booze if that's your thing but very little drunkenness evident.

Stayed in November 2023

Bedding... I wore eye makeup once but found it on several pillow cases and I was alone in my room.

Food was ok. We would have enjoyed more authentic Mexican food though. Location was a little far away from what we wanted to do. We felt that the staff was excellent the buffet staff especially Miguel, we all fell in love with him

Stayed in November 2023