The only frustrating thing was being conned into attending a sales meeting for timeshare. We thought we were getting free tickets for a boat ride out to the arch. The sales lady told us to give her $20, and she would return it to us the next day when we got our boat ride tickets. Well, when we showed up, she said we had to sit through a 90 minute presentation, and we would get our $20 back and the tickets for the boat. We never thought that it was a time share presentation. After we realized what it was, we didn't return and we lost our $20. Remember, there is nothing free so don't give up your money unless you are willing to sit for a couple of hours to listen to a sales presentation.

Stayed at Bonito Sunset for 4 days. We were placed in Building 22 and had a suite with 2 queen beds, two full bathrooms, a kitchen, living room, dining area and full balcony. Was surprised how large this place was. It is built on the side of a hill (Pacific side), and you needed to take a golf cart whenever you wanted to go anywhere. It seemed frustrating at first, but there were so many golf carts driven by employees that we didn't need to wait long for someone to pick you up. This place had dining rooms serving meals all day and night. There was a large buffet style where you could get anything you wanted. Then there were other restaurants that you sat down and ordered off a menu. The food was very good. This resort had paths throughout the complex basically consisting of switch backs. There were about 7 swimming pools. If one was too crowded, you could go to a different one. They never ran out of towels.

Stayed in April 2025

more towels in the room and a little heat on cool nights

The friendliness' of the staff the facilities , the meals . The ability to just relax in comfort and safety

Stayed in February 2025

Tazuma was horrible. They served raw fish that was old and smelled bad. I was extremenly uphappy with the experience. The room service breakfast was very disappoining. The quality of the food and the presentation was not good.

It was good

Stayed in February 2025

The layout of the hotel makes golf cart travel a must. It was difficult to plan spontaneously because catching golf carts as they went by was difficult.

Food in general was very good - we've only had one other all-inclusive experience and this was equal to that one. Not all the restaurants were great - but generally there were options that were very good. Room service was relatively quick and bar service was exceptional.

Stayed in January 2025

Congested with people

Setting was great

Stayed in January 2025

Did not care for our room on the ground level right behind one of the restaurants which meant we had absolutely NO VIEW....

Liked the all-inclusive aspect as makes things easy. Just have to listen carefully if for eg you want a glass of Pinot Grigio and you didn't hear it would be for eg $21 extra.... as not part of the base level.

Stayed in January 2025

The property needs some entertainment in the evenings and at night.

Beautiful property!

Stayed in January 2025

They don’t allow uber get in, very expensive the hotel taxi

Beautiful place, quiet and clean

Stayed in December 2024

the pool was closed on our arrival

food was amazing

Stayed in October 2024

Needed golf cart transportation to move around. Movement around resort was limited.

Beautiful resort and grounds. Loved the all inclusive options and great restaurants.

Stayed in September 2024

Food was amazing at every restaurant. Room service answered instantly. Pools weren’t too crowded and workers were all very nice.

Stayed in July 2024

Taking it all into account all was great.

Location, Pools, number of restaurants, food and mid-shelf alcohol all on the all-inclusive wrist band. Great concierge desk to book activities. There were about six pools so you could always find a chair somewhere and every pool has a bar and poolside catering. Friendly/helpful staff. Highly Rec to stay.

Stayed in June 2024

Even though we had all inclusive, we did not have the freedom to walk in to the buffet and seat ourselves. We had to check in with a host, scan our bracelet and then wait to be seated. The wait at the diner was long. Even to be greeted after sitting down we waited a long time just to place order.

Lots of options at the Breakfast buffet. The egg station was also a great option as well. We also enjoyed having breakfast at the diner.

Stayed in April 2024

The mattress was horrible.

Everything but the bed

Stayed in March 2024

Very little nighttime activity unless you went to the bar. Very hilly as well so you will not walk around much. Golf carts take you everywhere

Beautiful resort with many pool options. Sky Pool is amazing. Good restaurants

Stayed in December 2023

While the siting on a steep hillside makes for gorgeous views, I would prefer more walking accessibility without the need of using the golf cart transports (which were readily available). I would have liked to be able to walk to coffee quickly. I would have liked a hard copy map of the restaurant locations. I would have liked a welcome ride throughout the entire property to get a sense of the whole place.

Beautiful views everywhere, lovely lobby, nice details, different vibes at each pool, each restaurant

Stayed in November 2023

Some cocktails were made with syrup, not fresh fruit juice, so were not great. Maybe it's American style and we just aren't used to the same ingredients etc. We also are not used to the pestering from the salesmen trying to sell timeshares. However we were left alone when they realised we aren't eligible. Mimosas were nice, but they are traditionally served in a champagne flute (not a pint glass) which I had to request. That seemed odd, but it was provided when possible, thank you.

Gorgeous resort with grand interiors, attentive staff, multiple pools to choose from, spacious suites with everything you need. Definitely would recommend the sky pool. It has the best views, with good music and an infinity pool. Never seemed too busy. There's a choice of restaurants and we were lucky to be there for Mexican independence day where the main restaurant had fantastic, fresh made tacos.

Stayed in September 2023

There could have been more available restaurants and food types.

Resort was very beautiful and well run.

Stayed in September 2023

The pricing in taxi just to go to the main entrance and shuttle pricing

Loved it was clean, the beach and swim up bars

Stayed in September 2023

I was hoping the property to have many night entertainment. Many activities were mentioned to take place but only morning stretching at the pool would take place. Property was a little unmaintained. Sister Properties are not at all on the same status as Sunset. We got a chance to go to Pacifica, wished it was included in the All Inclusive plan and didn't have to pay additional

The property has lot of food options that can cater to all food allergy people. The property is huge giving space for privacy We enjoyed the almost quick service when we would have a request. All the staff were really very friendly and pleasant

Stayed in September 2023

The bed was waaaaay too hard

Great stay, great staff, and during the slow season, you can’t beat the price

Stayed in August 2023

The over selling of the time share; its crazy.

The restaurants were amazing; especially Zao Shen. The unit itself which was on the beach was incredibly beautiful and true unobstructed views.

Stayed in July 2023

the service was very slow. The app which they recommended using, didn't work most of the time and the information was wrong.

Stayed in August 2023

I didn’t realize how the hotel was laid out- depending on your hotel room, you have a 5-20 minute walk to pool or restaurant or you have to wait for a cart to pick you up. Sometimes the carts come quick but sometimes you have to wait a bit.

The staff

Stayed in July 2023