The room was a little small

The location was excelent and very boutique hotel

Stayed in February 2025

Nothing

Beautiful details and amenities

Stayed in March 2025

Doesn't have a fitness center but really didnt need one here since there is lots of exercise walking around. Probably not ideal place for kids or families. But thats okay with me since we are an older couple.

Great service and great menu. Enjoy the environment. Lovely boutique hotel. Unlike the big luxury hotels there are no huge conference rooms, long hallways, and long elevator rides. This is not a business meeting hotel. Its more of a an intimate luxury romantic thats picks up on the local cultural influence rather than a uniform international flavor. Local is a high end part of the city with nearby parks, museums, shops, and high end restaurants.

Stayed in March 2025

Our room was very close to the bar and was a bit noisy at times

Lovely staff Great location Stylish Very comfortable bed and bathroom Very spacious rooms Very clean Extras like a really good hairdryer, sweets, a gift on departure…made a difference Very good breakfast and great Margarita! It felt homely and the staff were very attentive and helpful

Stayed in February 2025

House keeping at times for replenishing water and snacks were not comparable to other services. Coffee cups used were not cleaned during daily house keeping and supplies had to be asked for that were supposed to be provided.

Reception staff were excellent and very helpful, especially Carla. Restaurant staff very customer focused and breakfast choices were excellent.

Stayed in January 2025

nothing!

The room was so spacious and the bed was super comfortable. We also loved that the mini bar was complementary.

Stayed in January 2025

Small things but not enough ventilation or hooks in the bathroom

Beautiful hotel, excellent food & drink, very comfortable

Stayed in December 2024

Fruit and accompaniments were good. Coffee and it options for included breakfast could be improved. Eggs Benedict were very good, wish that was included in breakfast meal. Location was terrific! All hotel staff was above and beyond!

Stayed in November 2024

Beautiful property—outstanding staff! Everyone went above and beyond to make our stay comfortable.

Stayed in November 2024

The property was beautiful and comfortable.

Stayed in November 2024

Breakfast was disappointing. It says it is included, but they have a special menu for the guests, which is very basic and it excludes a lot of options for breakfast. You end up paying for a very pricey breakfast.

Decoration is beautiful, everything very comfortable and clean. Amenities are the best. It feels like a very exclusive place, and more personalized than a standard hotel.

Stayed in October 2024

Room view could have been better.

Beautiful hotel and super comfortable room.

Stayed in October 2024

Very smart and clean

Stayed in October 2024

Nada

We loved it all

Stayed in October 2024

The included breakfast options are very poor for considering the room rates charged

Very Nice Design

Stayed in October 2024

the rug in my room had some stains

The location and the staff made our stay very pleasant. Walking distance to many places, near shopping and restaurants areas. The food at the restaurant was delicious, we used the free bikes to visit the neighborhood and it was a good experience

Stayed in October 2024

Location and service

Stayed in October 2024

Breakfast service sometimes took awhile. And we booked 3 king rooms but they were not all the same.

Beautiful boutique hotel with 18 rooms situated in the convenient neighborhood of Polanco.

Stayed in September 2024

The food and especially the drink's prices at the hotel were very high. More in line with New York or London prices than Mexican prices. Which is a shame and a reason perhaps why the bar area is quite empty.

Hotel is exactly as the images on Booking. The hotel is small and charming and the room was spacious and very comfortable.

Stayed in September 2024

Very beautiful boutique Hotel ideally located in the heart of Polanco. Walking distance from nice restaurants and cafés. The hotel also offers all the facilities for business-people. I definitely recommend it.

Stayed in September 2024

A minor point: Breakfast options included in the room could be improved so there is more variation and service was haphazard. I found charging extra for a bottle of water odd and I wasn’t given all the items included on the menu of the room breakfast on any of the days I was there.

Beautifully appointed rooms with great attention to detail , stunning interior design and great location. Much more personality than any of the big luxury hotel chains. The most beautiful hotel I’ve stayed in whilst I’ve been in CMDX. Hotel desk staff were friendly and helpful.

Stayed in September 2024

Hotel decor, attention to detail, staff and location was exceptional.

Stayed in September 2024

The only thing I wasn’t too thrilled about was the breakfast options that were included!

Perfect location!!! Walkable to great restaurants and shopping! Staff was wonderful! Rooms were well appointed and the beds were amazing!

Stayed in September 2024

Our room included breakfast and what was included in that breakfast varied each day. One day included breakfast rolls, other days did not. Even though the front desk agent informed us at the time of check-in, what would be helpful is to have a separate printed menu either in the room or in the restaurant and just have the customer point to what they want. The menu they hand out in the restaurant does not delineate what's included or not, it's the full menu so it was confusing.

Great boutique hotel on quiet tree-lined street in Polanco. Really awesome location walking distance to a ton of amazing restaurants including Pujol. Also, nice walk to the large park, Parque Lincoln, where the Anthropological Museum is located. Staff is really accommodating and kind. Minibar is well-stocked with soda, beers, juices, local snacks/sweets. Rooms are spacious and really well-designed. We were in CDMX for my partner's birthday and the staff were lovely in arranging to have a brownie, balloons, and a handwritten note from the hotel manager, Solange. Really nice thoughtful touch!

Stayed in August 2024