I didnt like that they want to charge u extra for arriving early. Or not respecting u r online reservations.they say that booking haves diffrent things . That is better to reserve in there web site.

Breakfast was good but i dont think is right for extra charge to take u r food to u r room. Locación was good.

Stayed in July 2023

Problems with the parking lot

Stayed in June 2023

Breakfast buffet doesn’t have options to eat. All days was the same menu and you have to wait for the food since they didn’t have enough for all the people.

The pool was great and the villas were comfortable

Stayed in June 2023

The bathroom fittings and shower area seemed dated. Wasn't a huge fan of the dining table having been set. The kitchenette was missing some essentials like salt, pepper, dish soap, etc.

Located in the middle of the Golden zone, the hotel is very close to the beach. The suite we stayed at had two rooms and more importantly two bathrooms. The kitchenette and living room areas were spacious. Drinking water was provided. The WIFI was acceptable. The staff was very helpful and friendly.

Stayed in January 2023

It could be cleaner and a better bar

Private parking and good for.big families

Stayed in December 2022

very noisy. you could hear everything going on outside and the included breakfast was served very late

very confortable for the family!!!

Stayed in November 2022

the buffet was limited bus tasty

the vegetation is Amazing

Stayed in June 2022

The area is falling apart. Open covers by the pool where one of my guest fell into and cut her foot. To top it off they had bed bugs.

Great staff

Stayed in July 2024

The pool and hot tub are hardly useable as ice cold water is being pumped in everyday. Fix the pool. Signage and check in details should be available in English if El Rancho is targeting English speaking clientele. The pet duck has to GO. He is a pest, makes a mess and is annoying.

El Rancho has such potential but upgrades are desperately needed. The location is great, the villa's are spacious and the lay out of the resort is good. This resort is overpriced for the condition of the facilities.

Stayed in March 2024

I couldn't breath because of the mold smell and the scents they used to mask the mold smell made it worse. I only wanted one room with a bathroom and it was a huge two level with two separate bedrooms. The was even a upper and lower bathroom. My family was staying at another hotel and The El Rancho didn't allow visitors. That big space made me feel lonely while I was there.

It looked nice

Stayed in January 2024

The whole place is old and tired and dirty. The kitchen was dirty, cracks in the tile counter top. We didn't feel like spending our first day sanitizing the place so we didn't use the kitchen. We were in Unit 23 Beachfront, most expensive unit. We feel totally ripped off. The beds were very hard and uncomfortable. Despite the beachfront view, the windows were filthy and the blinds didn't have anything to attach the cord to in order to keep them open. So it was pretty much dark and dingy. The wooden furniture was unstained and full of stains. All the Stainless steel light switches were very dirty and rusty. The restaurant, was equally tired and the windows were so dirty you could hardly see out. All the inside doors were louvered and the upstairs loft, bathroom, and bedroom were very noisy if someone was moving around. TV was very small. The upstairs toilet was running on and we tried to get them to fix it. They came by and it worked one time after that. It needed proper fixing. There is no iron or ironing board or blow dryers which are pretty standard. The upstairs bathroom windows didn't close properly so it added to it being very loud from people in the hallway at the restaurant. The breakfast ranged from an outdoor/indoor room with 3 steam tables consisting of soggy tortillas in a sauce, watery re-fried beans, and pancakes. They had a make-shift egg station. There was ham, hot dogs and a few veggies, with no cheese to offer for omelette . Nothing was on ice or chilled for food safety. On some days you would go to the restaurant and it was a bit better but very limited. There were no dish cloths, kitchen soap or tea towels but they want you to wash your own dishes. The pool is freezing cold and the hot tub was luke warm. The towels were rough and dingy and seemed very old. We have travelled to Mazatlan many times so we were not expecting a luxurious resort however this place is in serious need of renovations.

There was a waiter Jesus in the morning who was super friendly when the actual restaurant space was open in the morning. He was very accommodating. The view was awesome and the beach was right out-front Unit 23. The greenery, plants trees were very beautiful and lush.

Stayed in February 2023

The construction seems like 80' and smell like humidity a little beat.

The most we like it Was that we were almost in front of sea and the villa it were situated in very nice plase with a beautiful shore...

Stayed in February 2023

The staff is excellent! Beautiful beach.

Stayed in December 2022

The pool and the staff crew was creat

Stayed in September 2022

There are no comments available for this review

Stayed in February 2025

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Stayed in January 2023

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Stayed in December 2022

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Stayed in September 2022

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Stayed in May 2022

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Stayed in September 2024

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Stayed in May 2024

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Stayed in February 2023

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Stayed in July 2022

There are no comments available for this review

Stayed in June 2022