Room is advertised with a refrigerator my room didn't have one. When I asked about late check one one staff member mentioned for a change of 400 pesos I cam stay until 3 or 4pm. When I called about my room not having a fridge they mentioned they would let me know if they have a room available i mentioned to them that I would be doing a late check out and that it was fine ( so long as I can stay till 4pm) I didn't want to move my stuff again. The next day I payed for the late check out and the staff member did nit honor the 4pm check out. They need to be consistent

Walking distance to bank and revolucion.

Stayed in January 2026

The gym. The jacuzzi. The sauna. They were not clean and appeared that they need to be upgraded.

I was able to sleep very well, even though I was in the middle of tj’s downtown. Staff without exception were very hospitable.

Stayed in January 2026

location not perfect but everything else was good

Large room nice bed

Stayed in December 2025

Cleanliness,location and friendly staff

Stayed in December 2025

The staff crew is friendly and attentive. The room was clean and comfortable

Stayed in December 2025

Everything good

Clean, affordable, great location, amenities.

Stayed in December 2025

They hit my car and they didn’t take responsibility.

Stayed in November 2025

N/A

Staff friendly and helpful, location and comfort

Stayed in November 2025

The rooms are surprisingly roomy. Liked them a lot. Large, comfy bed, very clean overall. Staff friendly, onsite parking with valet included, just have to tip them. Great location close to gym, bars, restaurants. Great spot, feel like the price was a little too low! lol

Stayed in October 2025

That there's no pool, and that the 4th floor bar and Jacuzzi area close at like 10 or 11pm, I kind of expected it to be available 24hrs, oh well.

I really did like the place and the staff was very friendly even at 2/4 am.

Stayed in September 2025

SI stayed often, but lately, they have been pretty bad. The rooms they charge more for with a balcony view they try their best not to offer. Even though they charge for it. If you bring up the fact that they are misrepresented, the room they say it's in use. This happens every time I have stayed here. Please try it. You will find out for yourself. Also, they put me in a room that smelled like sewage when I finally got a room that had the balcony as well as one of the shower doors was missing. Also, they are very stingy with the towels. I visited with my wife. She uses one towel for her hair, one for the body. I have long hair as well. They would not under any circumstances give us additional towels. We only asked for two more four in total. Would not offer it. Honestly, the staff at the wellingtown. Their sister hotel is so much better. Also, the bar staff and waiters in westplaza are great. I just think they have bad management at the front desk.

Great bar staff restaurant staff cleaning ladies are very nice, but management is just poor at the front desk as well as ladies controlling the front desk and check in. But I think they are just following orders from management.

Stayed in August 2025

The only thing was that it was Mexican independence weekend and they had a brunch and refused to play the fights only the canelo fight

It’s convenient,walking distances and to everything!

Stayed in September 2025

Great location and always great place stay

Stayed in September 2025

Wonderful staff

Stayed in August 2025

just the buffet for the price!!.. food wasn't bad just we go eat almost at the end hours of the buffet.

location very close to all restaurants on Ave revolution we walked to the restaurants, the room was big all modern clean I loved the room the roof top was nice with the jacuzzi bar and seating area, staff very friendly and good attention from the front desk to servers to the valet. location outside doesn't look too nice but once you are inside the hotel all it's different. the only thing we didn't like was the buffet but that was our taste or not a lot of people use the buffet so they don't have by the end a lot. Other than that all was great we feel safe. the place have jacuzzi at the roof top and spa gim and sauna.. very clean.

Stayed in August 2025

I didn’t like the check in process because the don’t check you in u til literally three they “start” but I ended up getting my keys and room closer to 4 even though I was there at 2:54 or so

Live that it has parking and it’s so clean and co comfortable.

Stayed in July 2025

The outside doesn’t look beautiful or appealing but once inside hotel everything very nice

The room

Stayed in June 2025

Coudnt get to the spa always locked

Everything very close

Stayed in June 2025

The staff majority of the time wouldn’t bring me my requested towels for the room

The rooms are beautiful

Stayed in June 2025

The AC unit is hard to manage, the breakfast buffet was cold and not enough towels in the room.

The hot tub and the cleanliness of the room

Stayed in June 2025

They are very stingy with the towels in the room and would not give us extra I had to use the towel My wife used for her her after showering and they always try keep rooms that face the street and have a balcony view unavailable or supposedly dirty but have you pay for the room with the balcony on the booking app. To many games being played.

Stayed in May 2025

Clean rooms

Stayed in May 2025

In the morning, the cleaning staff have radios and you can hear the radio talk from down the hall. It wakes you up early in the morning.

The staff accommodated my request and a lot of hotels rarely do that. I will definitely come and stay again.

Stayed in May 2025

Everything was great

Everything was clean and the restaurant food was delicious

Stayed in May 2025