Quite secluded and not many restaurants nearby, the room bit old

Fantastic view ..great facilities..sumptuous breakfast

Stayed in May 2025

No fault of the hotel, but the pool is too warm!! Sadly so was the beach

Beautiful property that is well maintained and has excellent staff. Great facilities in a beautiful location. We loved the friendly relaxed vibe.

Stayed in May 2025

Nil

Absolutely liked everything about this hotel. From delicious dining options to cozy rooms with stunning views, everything exceeded my expectations.

Stayed in May 2025

None

Everything. Location, Activities, Personal, Food, Kid’s Activities, Pool, Beach. Really really good hotel highly recommended.

Stayed in April 2025

Can be a bit noisy and crowded as it’s quite busy.

The staffs are very welcoming and always ready to assist with anything. We had an AC issue and called front desk, within 5 mins staff came to resolve the issue. The kids facility is great, my child enjoyed the water slides very much. Breakfast options are excellent.

Stayed in May 2025

Nothing at all

Staff was exceptional, can't name them all but from concierge, front desk, restaurant staff, pool, housekeeping and the various F&B outlet staff - genuine, always with a smile and nothing is too much of an issue. The resort was what we, the family wanted. somewhere to relax and enjoy. We stayed in the Tanjung wing and the sunset was spectacular. My husband and I were in the deluxe sea view suite, and we would highly recommend. What we did like was that there was a kid friendly pool area and an adult pool area which suited us perfectly.

Stayed in April 2025

Charging ahead of spending on my credit card and then refunding later. This obviously benefits the hotel but has no advantage for guests. I was not provided with a printed itemised bill on checkout nor have I received this information by email as promised. I am currently awaiting the credit card bill to settle this account.

We wanted a few days/ nights luxury at the end of our 8 week trip to New Zealand and Borneo to relax & process our adventures. We wanted for nothing and the customer service from all staff was outstanding. Thankyou. The food selection at buffet breakfast was huge and delicious. We sampled a smaller poolside restaurant twice & had excellent food & service. Thank you Jennifer. We also tried the Ramadam dinner which was excellent too.

Stayed in March 2025

Beautiful view during sunset and staff were all very friendly. Really good breakfast spread.

Stayed in April 2025

Nothing we didn't like.

The staff is amazing - nothing was too much trouble and they were all really friendly. Special mention to chef Oliver, Connie, Jumiati and the rest of the staff in Café Tatu; Norman and the staff in the Horizon Lounge (top, top breakfast). It seems a little unfair to pick those out as every single staff member we encountered was exemplary at every level but we had the most interaction with them. Very well done to everyone. We will definitely be back!!

Stayed in April 2025

Great facilities for the kids and beautiful views. Breakfast was also varied and very good.

Stayed in April 2025

On arrival there were no towels in our rooms. I was a little bit puzzled by this for a five star hotel.

The resort is beautiful with some of the best sunsets I have seen.

Stayed in April 2025

Room is abit old as the balcony got moss at staircase which can be danger when it is wet. Staff forget to prepare the babycot, extra pillows and kits for kids as requested earlier few weeks ahead. Also forget to bring in luggage earlier before check in the room as promised. However, they did apologised and give fruits for my kids. Hopefully, next time i can see improvement as i really like the location here.

Best to see sunset in Kota Kinabalu, near airport and city. Got facilities for kids and babies.

Stayed in March 2025

The check-in experience not so good. Queuing system for room check in need to improve to avoid early comers to wait for long time. Hotel restaurants seem not enough to accommodate the guests. The 1st night I arrived and decided to stay inside hotel for dinner here. But all full! Lack of stuff to handle big amount of guest.

The entire staying experience is good. I loves the view from my room @ Tanjung Wing. The sea shores is clean. The staff are all very friendly. My son broken a glass, the room cleaning team En Ahmad and his team mate helps to clean and vacuum the glass broken pieces on the floor mat thoroughly.

Stayed in April 2025

Maybe drinks were a bit expensive

Lovely staff, great breakfast, band playing was great

Stayed in April 2025

Amazing Staff and really helpful , location is perfect you can go to any place in city center , beside that activities are for kids and adults daily are amazing and keeps you busy for the full day , sunset looking is wow

Stayed in April 2025

Unfortunately, if you plan to explore the city center, this hotel might not be the best in terms of the location. Because the hotel itself is like 15-20 mins away from the city center, which for some may be inconvenient.

The hotel has a lot of amenities and activities that you can do, from indoor to outdoor, and also you can directly get on a ferry to go to other islands. Aside from that, the vast choices of food in the breakfast area is also another plus side. The room itself can host a family of four with a baby, which allows us to rent a room instead of having two or more rooms.

Stayed in April 2025

Nothing!

Everything..

Stayed in April 2025

The hotel is old and furniture and bathroom fixtures need to be upgraded.

Facilities and staff were excellent

Stayed in April 2025

Lovely accommodation, great food options and wonderfully helpful staff.

Stayed in April 2025

Room is a bit outdated. I have stayed here many times but rooms have not been renovated for a long time. I think it’s time the rooms need a new facelift since rooms are not cheap.

Nice location near the beach

Stayed in March 2025

Location, facilities and service 👍

Stayed in April 2025

Nothing all was excellent

Breakfast was great with too many choices ! Polite and helpful staff

Stayed in April 2025

We spent 3 days with our friends in shangri- la we had the executive suite, most of the staff was so friendly and professional , the facilities and the rooms was so good and comfortable the only drawback was the food, we tried the in room dining and most of the restaurants in the hotel the variety was so limited and the taste wasn’t good at all specially the in room dinning and the open buffet for the breakfast .

Stayed in April 2025

Nothing

Staff is very nice, Property very Clean and luxurious

Stayed in April 2025