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  5. Reviews of The Muse Hotel Boracay

Reviews of The Muse Hotel Boracay This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Station 1, Balabag. Malay, Aklan, Balabag, 5608 Boracay, Philippines

#116 of 190 hotels in Boracay

Guests' Choice

Review Score

Based on 303 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.1

  • Comfort

    7.4

  • Location

    8.8

  • Facilities

    6.8

  • Staff

    8.8

  • Value for money

    6.7

  • Free Wifi

    7.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 19, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Staff were friendly and helpful. The hotel and room were modern and clean. Breakfast was very nice. The swimming pool and facilities were very nice.

    Stayed in March 2025

  • Reviewed: March 17, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 2 nights

    Beach front location

    Stayed in December 2024

  • Reviewed: March 3, 2025

    6.0
    Disappointing
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Room had musty smell and balcony was unusable due to looking out in to gross ally and squatter lot with barking dogs all night

    Stayed in March 2025

  • Reviewed: February 16, 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The breakfast was in a set menu but it was sutable only for asian people not for europian.The tea was only black not good coffee.And we had to wait too much time to prepare it…

    Good hotel with big comfortable rooms

    Stayed in February 2025

  • Reviewed: January 13, 2025

    7.0
    Great location on the beach bordering station 2 & 3
    • Leisure trip
    • Solo traveler
    • Deluxe Twin Room
    • Stayed 4 nights

    Like most tropical hotels, the property has worn out and is in need of a refresh in parts. I'd booked expecting to be able to use the top floor rooftop bar/outlook - but this has long been decommissioned due to storm damage and neglect. Likewise the booking.com photos might give you the impression there is a communal outdoor jacuzzi to use, but this is actually within a private presidential suite. Would have been amazing hotel when first opened.

    The station 2/station 1 location of the property is great, one of the best and was my main reason for booking here. Staff were attentive and helpful, even during the chaotic New years period.

    Stayed in January 2025

  • Reviewed: January 5, 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The hotel looks a bit abandoned, at night you could here animals walking on the roof The whirlpool are private fore the 3rd floor only unlike what it is assumed by the pictures on booking The breakfast is rather poor The pool doesnt look appealing The spa doesnt funktion The door to the balcony was disfuntioning The curtains were ripped

    The location is good in front of the beach and close to bars restaurant. However, a bit too close to the loud party music and just in front of the hotel there are small boats departing and arriving. The staff is very helpful and kind. The rooms are big. The bed was comfortable. We could have an early check-in and a late checkout

    Stayed in January 2025

  • Reviewed: January 3, 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Poor facilities, poor buffet, poor wifi, no private transportation to/from airport to hotel

    Staff friendliness

    Stayed in January 2025

  • Reviewed: December 28, 2024

    7.0
    Rooms smell mouldy, I have to request to change our bed blankets. Staff are very accommodating and attentive
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Needs renovation

    Front beach location

    Stayed in December 2024

  • Reviewed: May 9, 2024

    7.0
    Clearly would recommend the Muse hotel if you favor a direct access to the beach on Station 1
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Small bathroom not realy well lit. The bathroom is somehow smelly because it is difficult to evacuate humidity

    Quality of customer relation. Personnel eager to serve you and answer to your questions The hotel is literally on the beach, so getting out in the evening and going back to your hotel is realy pleasant Situated in Station 1 the boat departures in the morning are 2 minutes away from the hotel, and if you prefer a more quiet moment laying on the beach and bathing just walk for 5 mn along the beach

    Stayed in May 2024

  • Reviewed: March 31, 2024

    8.0
    Location is great but the hotel needs maintenance
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The facilities were old, the water in our shower is not draining properly, the wifi is terrible and the buffet breakfast depends on the headcount of the guests in the hotel.

    The location is great!

    Stayed in January 2024

  • Reviewed: March 30, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Premier Twin Room with Sea View
    • Stayed 6 nights
    • Submitted from a mobile device

    Breakfast was extremely slow on days when they had a la carte. And when they served it it was very poor, looked like we've got half the egg on the plate. Towels felt damp and we had to ask for.extra ones because they were not replaced properly every day. Seaview room came with a shared jacuzzi terrace with other seaview rooms. It was not really worth the extra price. The sewage smell was all over the hotel and in the room it felt extremely disgusting. If we opened the terrace the food smell came into the room which was also not really nice.

    Staff was extremely friendly and helpful. Bed was very comfortable and the room was very spacious. Location was great, right in front of the beach.

    Stayed in March 2024

  • Reviewed: March 29, 2024

    8.0
    Excellent location, comfortable and spacious rooms but amenities like swimming pool could be improved a lot more
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Getting the room made up was a hassle. We thought they would do it in the morning between 9 to midday like other normal hotels would. When we left just after 9am, someone was cleaning the room next door. When we got back around 11am, our room still hasn’t been made up yet they’ve done the other rooms on our floor. I asked the staff what time they normally clean the rooms, she said after arrivals?? which was rather confusing. I asked if they could clean ours next, they said yes. Waited for another hour, came back and still the same, they skipped our room again. I had to ask another staff to get it done and only in the afternoon probably around 4pm when we got back that it was finally done.

    Very close to D’Mall where most of the restaurants and shops are, as well as Astoria Boracay where most people meet up for water activities, yet quiet enough for someone to have a proper rest

    Stayed in March 2024

  • Reviewed: February 24, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Premier Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The WiFi connection is too slow.

    Beachfront

    Stayed in February 2024

  • Reviewed: February 14, 2024

    7.0
    Good option for central location and beach access.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    @6000 PHP per night, it was quite expensive for what it was. However, it did meet our requirement in terms of location and access to the beach.

    Central location between station 1 and 2. Step right out onto the beach, however there is a boat station right in front. Breakfast was quite average, but the views from the restaurant made up for it.

    Stayed in February 2024

  • Reviewed: February 8, 2024

    8.0
    great staff, great place and good value
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    no easy access from main road so need to carry luggage into the walkway which is a construction site and needed to drag luggage to the beach as it is located beachfront (just bear in mind if you have a lot of luggage) rooms need updating, moldy toilet

    perfect location, quiet and beachfront very close to shops and restaurants

    Stayed in February 2024

  • Reviewed: December 30, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    1. WiFi not working 2. I didn’t like the Breakfast Menu and the food doesn’t taste good 3. The tour guide that they recommended was charging us a lot more compared to other tour guides we talked to

    1. Location 2. Friendly and helpful staff 3. Comfortable Bed

    Stayed in December 2023

  • Reviewed: December 29, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Bad wifi

    Location, excellent customer service.

    Stayed in December 2023

  • Reviewed: December 26, 2023

    8.0
    Great little break for the family 😊
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The hotel room could use a little upkeep.

    Beach front location and was close to everything. Staff was friendly and very helpful 🙂

    Stayed in December 2023

  • Reviewed: December 22, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Premier Twin Room with Sea View
    • Stayed 5 nights
    • Submitted from a mobile device

    3rd floor spa not working and needed fresh water.

    Location

    Stayed in December 2023

  • Reviewed: September 21, 2023

    8.0
    Boracay the Muse
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Pool was not working (renovating) and we were not informed about it. Breakfast a la carte, but very limited option (i guess its due to off season) Rooms are a bit old, like furniture, bathroom tiles... WiFi signal in room very poor, but okay in the lobby

    Location perfect, staff very polite , kind and serviceable

    Stayed in September 2023

  • Reviewed: August 14, 2023

    8.0
    Nice beachfront hotel
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Internet connection is really bad on the third floor where we stayed other than that we enjoyed our stay.

    Beachfront and very cheerful staff. Breakfast buffet is ok. The massage spa inside the hotel is also really good too. We enjoyed our stay and we might book it again in the future.

    Stayed in July 2023

  • Reviewed: July 27, 2023

    6.0
    The location is perfect and the staff are excellent. The staff’s customer servive were superb that it surpasses my disap
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    the hotel itself. outdated. needs renovation.smelly bathroom.

    The location and the staff

    Stayed in July 2023

  • Reviewed: July 22, 2023

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Deluxe Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Facilities need some refurbishing

    Excellent staff and great location

    Stayed in July 2023

  • Reviewed: July 16, 2023

    7.0
    Summer 2023
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The internet connection in our room was bad.

    The hotel is at great location. Close to everything.

    Stayed in July 2023

Showing 1 - 25

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